Negotiation is a process that begins when one party perceives that another party has
negatively affected, or is about to negatively affect, something that the first party cares
about.
Sensitivity training emphasizes changing behavior through structured group interaction.
A batch of trainees has been assigned a new project, and the team is unsure of the
details of the project and how they will pursue its completion as a group with specific
tasks and roles. This batch of trainees is in the forming stage of group development.
Workforce diversity refers to how organizations are becoming more homogeneous in
terms of gender, race, and ethnicity.
A company’s dress code policy comes under the performance norms.
A strong culture tends to reduce employee turnover.
The leader-member exchange (LMX) theory proposes that the leader implicitly
categorizes the follower as belonging to his ingroup or out group after a detailed
analysis of his or her performance over a prolonged period of time.
There has been a significant decrease in the female participation in the workforce over
the past 40 years.
Attempts to integrate ethical and charismatic leadership have led to the advancement of
the idea of socialized charismatic leadership.
Spiritual organizations discourage flexible thinking and creativity among employees.
Conflict between two people is called ________ conflict.
A) intragroup
B) bilateral
C) intergroup
D) dyadic
E) dual
Conservationists have had a perpetual conflict with the government of the United States
over the fast and rampant depletion of Earth’s natural resources. They argue that the
United States must reduce its consumption level significantly to rectify this problem.
Which of the following, if true, would most strengthen the conservationists’ argument?
A) The United States has been conserving forests for several years.
B) Most countries have not taken any measures to reduce their consumption levels of
natural resources.
C) There are several countries that have more requirements for resources than the
United States.
D) The United States accounts for one-third of the total world resource consumption.
E) New resource deposits are constantly being discovered.
Which of the following is an example of an organizational source of resistance to
change?
A) limited focus of change
B) security
C) fear of the unknown
D) selective information processing
E) habit
A(n) ________ strategy emphasizes the introduction of major new products and
services.
A) innovation
B) cost-minimization
C) imitation
D) organic
E) mechanistic
When your work group disagrees, the disagreements usually concern how the group’s
work should be accomplished. The type of conflict experienced by your group is known
as a ________ conflict.
A) task
B) relationship
C) process
D) traditional
E) reactive
When individuals engage in ________, they coast on the group’s effort because their
particular contributions cannot be identified.
A) task conflicts
B) gainsharing
C) retaliating
D) process gains
E) social loafing
________ refers to the biological heritage people use to identify themselves.
A) Race
B) Values
C) Beliefs
D) Religion
E) GMA
Which of the following statements is true according to McClelland’s theory of needs?
A) People with a high achievement need prefer tasks that have a high level of risk.
B) People with a high achievement need are interested in motivating others to do well.
C) People with a high need for power and affiliation often make good managers in large
firms.
D) People with a high achievement need experience great satisfaction from success that
comes by luck.
E) People with a high need for power and a low need for affiliation often make the best
managers.
Group ________ is the extent to which members of a group support and validate one
another at work.
A) affect
B) associability
C) think
D) cohesion
E) maturity
The human resource department of Healthy Eating, a chain of health food stores,
recently conducted a survey to analyze employee commitment. Which of the following
statements is most likely to indicate a high degree of organizational commitment?
A) I am a great believer in the importance of a healthy diet and this is why I am glad to
be working for a company that is trying to make simple, healthy food available to all.
B) I enjoy working for Healthy Eating because of the growth prospects that it offers and
the wide range of responsibilities each one of us has.
C) Even though I only work in the production department, it’s good to know that my
feedback gets considered during our interactive in-house sessions.
D) The challenging nature of the work and the thoughtful and generous way the firm
treats its staff has made Healthy Eating the best place I have ever worked in.
E) My company offers me good perks and benefits.
Jean works for Fahrenheit Publishing ,which is a publisher of scientific journals. The
company is dominated by low risk taking and high attention to detail. Jean’s department
is committed to high team orientation and provides many team-building activities in
which Jean and other department members work together and socialize. Which of the
following statements best describes Jean’s department?
A) Jean’s department is an example of a primary microcosm.
B) Jean’s department’s culture is stronger than the dominant culture in the organization.
C) Jean’s department has developed a subculture.
D) Jean’s department’s culture is undefined.
E) Jean’s department’s culture has low stability.
Which of the following work-life initiatives is a direct service?
A) elder care resources
B) adoption assistance
C) job sharing
D) direct financial assistance
E) onsite child care
Employees’ beliefs in the degree to which they influence their work environment, their
competence, the meaningfulness of their jobs, and their perceived autonomy is termed
as ________.
A) psychological empowerment
B) organizational dissent
C) organizational commitment
D) employee engagement
E) secondary action
Gould Furniture is one of the leading furniture companies in Indonesia. In the past, the
company had a homogeneous workforce of Indonesian employees. The company is
desperate to cut operating and manufacturing costs and, hence, is considering
outsourcing part of the manufacturing process to low-cost Vietnam. However, local
community leaders across the country are strongly opposing this decision. They believe
that exporting jobs to other countries is detrimental to their country in every way
possible. Which of the following, if true, is the flaw in the local community leaders€
opinion?
A) The country has one of the lowest rates of employment in Asia.
B) Over 85 percent of Indonesia’s revenue comes from agriculture.
C) The furniture market contributes to 20 percent of deforestation in the country.
D) The government of Indonesia provides substantial subsidies to start-up companies.
E) Gould Furniture has alliances with local furniture companies in Vietnam.
Anne Warner, a climate campaigner at an environmental organization, is in charge of
implementing a campaign activity where she needs to increase the use of renewable
energy in the villages of Vietnam. For her project, she uses the rational decision-making
model to implement activities. She has just completed identifying an appropriate
criteria for decision making and has allocated weights to the criteria. Which of the
following is Warner most likely to undertake next according to the model?
A) develop options of wind, solar, and hydro energy
B) analyze the problems of the project
C) determine goals of the project
D) select hydro energy as the best option
E) weigh advantages between solar and wind energy
Appreciative inquiry (AI) is an organizational development technique. Which of the
following statements is true regarding appreciative inquiry?
A) It tries to identify discrepancies among member perceptions and solve these
differences.
B) It uses high-interaction group activities to increase trust and openness among team
members, improve coordinative efforts, and increase team performance.
C) It involves an outside consultant who helps the manager to analyze processes within
his or her unit and identify what to improve and how.
D) It consists of four steps including discovery, dreaming, design, and destiny.
E) It seeks to change groups’ attitudes, stereotypes, and perceptions about each other.
The simple structure is most widely practiced in small businesses in which ________.
A) the manager and owner are one and the same
B) the number of employees is between 100 to 150
C) employees are highly skilled
D) managers are hired directly by the company’s owner
E) training budgets are limited
Which of the following statements is true regarding the norming stage of group
development?
A) According to the five-stage group development model, this is the second stage in the
group development model.
B) This stage is characterized by a great deal of uncertainty about the group’s purpose,
structure, and leadership.
C) During this stage, members accept the existence of the group but resist the
constraints it imposes on individuality.
D) During this stage, the group develops a common set of expectations of what defines
correct member behavior.
E) During this stage the group completes the task at hand.
A team that has a good plan but is also willing to adjust its master plan and adapt when
conditions call for it demonstrates high ________, an important variable in successful
team processes.
A) goal specificity
B) goal congruency
C) conformity
D) diversity
E) reflexivity
Discuss the emotional labor experienced by a customer service executive. Explain how
a worker’s emotional state can affect customer service and customers.
What is leadership? How is it different from management?
Describe the contingent selection stage in the selection process.
Discuss the cognitive dissonance theory. How do individuals seek consistency among
their attitudes, and between their attitudes and their behavior?
Describe and discuss self-managed work teams.
What are the various classifications used in the Myers-Briggs Type Indicator (MBTI)
framework?