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In a negotiation between a man and a woman, we would expect the woman to
________ than the man.
A) act more assertively
B) show higher self-interest
C) be more accommodating
D) place a higher value on the economic outcome
E) be more proactive in getting negotiations underway
Who built on Lewin's three-step model to create a more detailed eight-step plan for
implementing change?
A) John Kotter
B) David McClelland
C) Douglas Surber
D) Lawrence Summers
E) Henry Mintzberg
Which of the following factors represents the influence of social aspects of the work
environment on motivation?
A) task identity
B) autonomy
C) feedback
D) interdependence
E) skill variety
According to the attribution theory of leadership, leadership is characterized by
________.
A) the significant gains made in the mentoring relationship between the leader and
follower
B) the act of people ascribing qualities like intelligence or charisma to leaders
C) the focus on the actual accomplishments and performance of the leader
D) the impact of substitutes and neutralizers in enhancing the role of the leader
E) the division of the group into ingroup and out-group members based on the leader's
preference
Which of the following does the heredity approach state?
A) An individual's personality is determined by the social background one is brought up
in.
B) An individual's personality is determined by molecular structure of the genes.
C) An individual's personality is influenced by the economic settings he/she is
surrounded by.
D) A person's personality traits are created by the company he/she keeps i.e., his/her
friends and family.
E) A person's personality traits are largely influenced by global trends and
characteristics.
Any incompatibility between two or more attitudes or between behavior and attitudes
results in ________.
A) organizational dissonance
B) cognitive dissonance
C) attitudinal clarification
D) positivity offset
E) affective reactance
Transformational leaders enhance performance of employees by ________.
A) restricting creativity among employees
B) focusing on short-term goals for employees
C) building consensus among employees
D) establishing goals, roles, and requirements
E) abdicating all responsibility to employees
The proponents of reinforcement theory view behavior as ________.
A) the result of a cognitive process
B) environmentally caused
C) a reflection of the inner state of the individual
D) a function of one's power need
E) a product of heredity
You are new to an organization and do not really know what to expect about the
socialization process. You recently received your MBA and have an undergraduate
degree in computer science. Your new firm is a software development company with an
emphasis in the healthcare industry. Your hiring process included campus interviews, a
daylong trip for an interview at the company, an offer phone call and letter, and some
promotional material sent via the mail. When you arrive for your first day at work, you
spend half a day in an orientation session that is conducted by the human resources
department, where you complete paperwork and receive a company handbook. Then
you spend the rest of the day with your supervisor, who gives you a tour, introduces you
to your co-workers, and explains your first project. After that, you begin working and
getting to know the others in the company. You find that in most respects, your
experience fits your expectations, but in some ways you are surprised by realities that
you hadn't expected. None of these surprises is too difficult to accept, so you eventually
begin to feel at home and happy with your new job.
The information that you receive during the interviewing and hiring process is a part of
the ________ stage of employee socialization.
A) preencounter
B) prearrival
C) encounter
D) metamorphosis
E) post-encounter
The core dimensions of the job characteristics model can be combined into a single
predictive index called ________.
A) extrinsic motivation score
B) personal outcome score
C) job diagnostic score
D) motivating potential score
E) potential development score
Joe Sullivan and Mark Holland, members of the top management at EuAir, an European
airlines, were preparing for a meeting to discuss strategies to combat the recent rise in
fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices
significantly impact the health of the world economy. Joe spoke of how higher oil
prices since 1999, partly the result of OPEC supply management policies, contributed
to the global economic downturn in 2000-2001. Mark agreed but added that the right
kind of strategy could help them overcome this challenge, and that they could even use
the situation to hike fares and generate additional revenues. Which of the following
statements, if true, would denote the occurrence of groupshift in Joe's opinions during
the meeting?
A) Joe proposed that the company should invite price quotes from new suppliers to
reduce their dependence on their current fuel suppliers.
B) Joe determined that the best strategy would be to slash prices and minimize all
fringes that are used for customer service.
C) Joe convinced the top management team to decrease the capacity of the flights.
D) Joe recommended that the prices for business class fares be increased as they
represent a less price-sensitive group of customers.
E) Joe claimed that aviation fuel was their second largest expense and this was the time
to contemplate obtaining a few futures contracts with suppliers.
Which of the following needs would most motivate Jonathan?
A) social
B) esteem
C) physiological
D) self-actualization
E) safety
________ is an example of an outcome at the organizational level.
A) Profitability
B) Diversity
C) Personality
D) Mood
E) Culture
Which of the following disciplines blends concepts from both psychology and
sociology to focus on people's influence on one another?
A) social psychology
B) cosmology
C) parapsychology
D) lexicology
E) eschatology
