The situational leadership theory focuses on follower readiness to determine the
appropriate leadership behavior.
The organizational design of a simple structure is highly risky.
Procedural justice refers to the perceived fairness of the method used to determine the
distribution of rewards.
Communication includes both the transfer and the understanding of meaning.
An organization in a dynamic and changing environment that needs employees who can
easily change tasks and teams should seek individuals with personalities that fit with the
organization’s overall culture rather than with a specific task.
The Machiavellian personality is characterized by the will to manipulate and the desire
for power.
A degree in architecture will provide a student with the human skills required for a job.
For creating good team players, an organization’s reward system must be reworked to
encourage competitive efforts rather than cooperative ones.
Neutralizers make it impossible for leader behavior to make any difference to follower
outcomes.
Physical abilities may be defined as the capacity to do tasks that demand stamina,
dexterity, strength, and similar characteristics.
The development of temporary work groups is best understood in terms of the
five-stage group development model.
When formal authority and control systems are reduced, the ________ provided by a
strong culture ensure(s) that everyone is pointed in the same direction.
A) rules and regulations
B) shared meaning
C) rituals
D) socialization
E) rigid hierarchy
Which of the following statements is true with regard to communication?
A) Communication cannot be used to motivate and control employees in an
organization.
B) Communication involves the transfer and understanding of meaning.
C) Communication involves the mere imparting of meaning to another person or group.
D) Perfect communication is not dependent on a channel and its richness.
E) Perfect communication results in dissimilar mental models.
At Dortix, a manufacturing company, at the end of every quarter, the total production of
each department is calculated and compared with the predetermined targets; the rewards
for each set of divisional employees are determined this way. Dortix uses a ________
plan to incentivize its employees.
A) profit sharing
B) gainsharing
C) core-plus
D) modular
E) bonus
The president of a small Asian country was hailed as a visionary and a genius when the
nation’s economy burgeoned during his first term in office. However, when the currency
and the stock markets crashed during his government’s second term, he was censured as
arrogant, elitist, and shortsighted. Which of the following theoretical approaches is
reflected here?
A) trait theories
B) behavioral theories
C) path-goal theory
D) servant leadership perspective
E) attribution theory
The human resources department of Orbit Bank believes in being unbiased toward all
employees and treating them fairly. They believe it is crucial that the company treat all
their employees equally. However Susan Daniels, an employee at the bank, recently
filed a lawsuit against the company, claiming that she was discriminated against. Which
of the following, if true, best justifies Susan’s action?
A) The company did not give her preferential treatment even though she was from the
host country.
B) She was asked whether she was over eighteen during the first round in the interview
process.
C) Her colleagues expressed their dissatisfaction over their pay and severance
packages.
D) She had faced a similar situation of discrimination in her previous company.
E) She was given the same incentives as her colleagues in spite of performing better
than them.
Mike Morrell is a production supervisor in Porco Rosso, an aircraft manufacturing firm.
After evaluating Mike’s managerial capabilities, some members of the senior
management feel that average productivity would improve if more workers were
assigned to him. However, some managers are skeptical about Mike’s ability to handle
more workers.
Which of the following statements, if true, would weaken the argument favoring
increased span of control?
A) Mike has a reputation of handling interpersonal conflicts effectively.
B) Performance reports from the last few years show that teams that were monitored
closely had higher productivity.
C) Porco Rosso recently launched its latest engine model, the PR-4.
D) Market trends indicate that the demand for aircraft is expected to increase
substantially over the next few years.
E) When additional workers were assigned to Mike on a previous occasion, it led to
favorable and productive results.
Alcoa headquarters has few individual offices, even for senior executives. The space is
essentially made up of cubicles, common areas, and meeting rooms. This informality
conveys to employees that Alcoa values ________.
A) autocracy
B) competitiveness
C) rigidity
D) equality
E) formalization
One of the sources of self-efficacy is ________, becoming more confident because you
see someone else doing the task.
A) arousal
B) enactive mastery
C) visualization
D) vicarious modeling
E) verbal persuasion
Which approach to performance evaluation rank-orders employees from best to worst?
A) individual ranking
B) group order ranking
C) paired comparison
D) straight ranking
E) associative ranking
By 2020, the 55-and-older age group of the U.S. labor force will represent
approximately ________ of the total labor force.
A) one-quarter
B) one-third
C) one-half
D) two-thirds
E) three-quarters
Describe and explain the four steps of creative behavior.
Outline and discuss the conflict process.
Describe the five conflict-handling intentions that are based on the dimensions of
cooperativeness and assertiveness.
Describe and discuss work-sample tests and assessment centers and the contexts in
which they can be used effectively.
With the help of an example, explain incivility as a form of indiscrimination at
workplaces.