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The need for cognition is a personality trait of individuals who are most likely to be
persuaded by evidence and facts.
The job of a guest relations executive at a hotel is a kind of service job.
There is a strong correlation between intelligence and job satisfaction.
Distributive bargaining attempts to create a win-win solution for both the parties.
The chain of command is an unbroken line of authority that extends from the top of the
organization to the lowest echelon and clarifies who reports to whom.
Psychology seeks to measure, explain, and sometimes change the behavior of humans
and other animals.
Employee recognition programs are highly susceptible to political manipulation by
management.
Cross-functional teams consist of employees from about the same hierarchical level, but
from different work areas, who come together to accomplish a task.
Which of the following is true regarding values?
A) They are void of a judgmental element.
B) They are invariably fluid and flexible in nature.
C) They have content and intensity attributes.
D) They never change irrespective of external factors.
E) They are always established in a person's later years.
A satisfied workforce does not guarantee successful organizational performance. In
order to improve organizational effectiveness, managers ________.
A) must use 360-degrees appraisal procedures
B) must provide classroom training
C) must make jobs easier and targets achievable
D) must offer periodic salary increments
E) must try to improve employee attitudes
Marcel hates the annual review process he has to do for the employees in his
department. Although he is fully aware of some of his employees' faults, he is reluctant
to discuss them in person, and is only comfortable writing them in an unsigned report
that his supervisor will review. Marcel's behavior demonstrates ________.
A) provision of due process
B) inflated assessment of employee performance
C) organizational citizenship behavior
D) managerial sincerity
E) fear of confrontation
Individualized rewards that allow each employee to choose the compensation package
that best satisfies his or her current needs and situation are called ________.
A) variable pay programs
B) standardized benefits packages
C) employee recognition programs
D) employee involvement programs
E) flexible benefits plans
With reference to the communication process, the ________ is the medium through
which the message travels.
A) feedback
B) noise
C) encoder
D) channel
E) decoder
If you support the idea that conflict should be eliminated, you are supporting which of
the following views of conflict?
A) the traditional view
B) the human relations view
C) the interactionist view
D) the moderated acceptance view
E) the optimistic view
Which of the following is true with regard to sexual harassment at the workplace?
A) An aggressive tone is the most effective for women to make their complaints of
sexual harassments known.
B) Women in positions of power typically do not perpetrate sexual harassment of their
male employees.
C) The supervisor-employee dyad best characterizes an equal power relationship that
can be used to prevent sexual harassment.
D) The best approach to preventing accusations of sexual harassment is to refrain from
any behavior that may be taken as harassing.
E) Women in positions of power in an organization are typically not sexually harassed
by males who occupy less powerful positions.
Which of the following are characteristics of the intuitive type of people according to
the Myers-Briggs Type Indicator (MBTI) classification?
A) prefer routine and order and focus on details
B) outgoing, sociable, and assertive in nature
C) rely on unconscious processes and look at the overall picture
D) use reason, rationality, and logic to handle problems and situations
E) rely on their personal values and emotions to make decisions
According to Gordon Allport, ________ is defined as the dynamic organization within
the individual of those psychophysical systems that determine a person's unique
adjustments to his/her environment.
A) cognitive dissonance
B) heredity
C) personality
D) descent
E) genealogy
Emotional intelligence (EI) is critical to effective leadership because one of its core
components is ________, which reflects the consideration that leaders must be able to
express.
A) conscientiousness
B) empathy
C) optimism
D) introversion
E) perfectionism
Which of the following is one of the three variables proposed by a basic OB model
which refers to actions that individuals, groups, and organizations engage in as a result
of inputs?
A) processes
B) scrutinization
C) planning
D) association
E) evaluation
________ is defined as the absence of information.
A) Apprehension
B) Selective perception
C) Cognition
D) Misrepresentation
E) Silence
The management at Climate Action Development needs to recruit campaign managers
for its Renewable Energy Project. They are looking for candidates who are assertive,
extroverted, and who can tackle challenges head-on. Which of the following deep-level
characteristics should they focus on to best help them recruit the right candidate for the
job?
A) race
B) age
C) ethnicity
D) values
E) personality
Which of the following is a difference between sociology and psychology?
A) Sociology studies humans and animals whereas psychology focuses exclusively on
humans.
B) Sociology studies people in relation to their social culture whereas psychology
focuses on the individual.
C) Sociology incorporates research from social sciences, philosophy, and natural
sciences; psychology does not.
D) Sociology uses various methods of empirical investigation whereas psychology uses
limited critical analyses.
E) Sociology uses only qualitative techniques whereas psychology uses both qualitative
and quantitative techniques.
Which of the following is a result of globalization?
A) organizations being bound by national borders
B) lower production of goods in developing nations
C) highly homogeneous workforce
D) shared social value among all cultures
E) jobs moving to nations with low-cost labor
Which of the following is the final step in the communication process?
A) silence
B) feedback loop
C) all-channel transmission
D) decoding
E) encoding
What is the major problem with the Myers-Briggs Type Indicator as a measure of
personality?
A) It has an excess of classifications, which tends to confuse a person.
B) It forces a person to be categorized as either one type or another.
C) It does not have a clear demarcation between different personality types.
D) It tends to overemphasize intuitive traits over analytical traits.
E) It indicates results related exclusively to job performance.
Which of the following is an example of deep acting?
A) Sasha ignores a colleague's question because she knows he has a personal grudge
against her.
B) Andy conceals her emotions and politely talks to a customer even though he is
annoying her.
C) Liza smiles at her manager even though last week she was passed over for a
promotion.
D) Dave tries to get along with a co-worker because they will soon be working together
on a project.
E) Javier is tired of working long hours and calls in sick on Monday to skip work.
You are introducing self-managed teams and implementing quality-management
programs. It would be important to conduct training in ________ skills.
A) basic literacy
B) technical
C) interpersonal
D) problem-solving
E) interdependence
The HR department at Basic Elements, a software development firm, has begun testing
employee personality and preferences to reorganize their teams such that team members
and leaders are matched. They believe that this will enable them to ensure smooth
functioning and greater cohesion. As a part of this test, employees were given the least
preferred co-worker questionnaire. The employees were asked to think of all the
co-workers they had in the past and describe the one they least enjoyed working with by
rating that person on a scale of 1 to 8 for each of 16 sets of contrasting adjectives.
Rachel's LPC score was high, while Victor's was low. Many employees like Ashley had
LPC scores that were moderate. Interpret and compare the results of Rachel, Victor, and
Ashley.
Describe the five value dimensions of national culture as identified by the Hofstede's
framework for assessing cultures.
What is meant by member preferences? How can it be altered?
Discuss the basic components necessary for a workforce program to encourage
diversity within the organization.
List and describe the various flexible benefits plans.
Describe the various ways in which the negative impact of downsizing can be
minimized.
What is selective perception?
