Management of a company threatens to close a manufacturing plant in the company
whose employees are resisting an across-the-board pay cut. But this threat is actually
untrue. In this case, which of the following tactics of overcoming resistance to change
is being used by the management?
A) procedural fairness
B) negotiation
C) conciliation
D) manipulation
E) arbitration
You are involved in training and development for your division at Dunder Mifflin Inc.
You want to target some specific organizational problems through training.
Which of the following is an on-the-job training method?
A) live classroom lectures
B) apprenticeships
C) public seminars
D) podcasts
E) self-study programs
________ is a formula-based group incentive plan that uses improvements in group
productivity from one period to another to determine the total amount of money
allocated.
A) Employee stock ownership plan
B) Gainsharing
C) Profit sharing
D) Piece-rate pay plan
E) Merit-based pay plan
Managers at Flavors, a restaurant chain, train their employees such that in the absence
of employees, someone trained in the same skills can step in and do the job equally
well. Thus, many modules in training are extensive as they provide employees with
details of the skill sets required for different jobs. In practice, this lengthy training
program does help the company as a well-trained and flexible workforce is at their
disposal at all times. The managers at Flavors use ________.
A) job rotation
B) vertical enhancement
C) telecommuting
D) job sharing
E) flextime
________ refers to an individual’s belief that he or she is capable of performing a task.
A) Emotional contagion
B) Affect intensity
C) Self-efficacy
D) Self-determination
E) Reinforcement
According to Maslow’s hierarchy of needs, which of the following is a lower-order
need?
A) social
B) safety
C) esteem
D) self-actualization
E) recognition
Which of the following is an example of upward communication?
A) Jennifer has just received an outstanding performance rating as a part of the yearly
appraisals.
B) Sherry is holding a project initiation meeting with her team to familiarize them with
the guidelines and requirements.
C) The assembly line workers have conducted a signature campaign asking for the
revision of the old pay scales.
D) The management has recently given a copy of the new safety policies that the
employees must abide by in their daily work.
E) The heads of the different departments of Carver Inc. have met to discuss their plans
for the coming year.
Which of the following statements is true regarding a cross-functional team?
A) A cross-functional team is made up of employees from different hierarchical levels.
B) A cross-functional team is made up of employees from the same department.
C) Cross-functional teams have decreased in popularity in the last few decades.
D) In the case of a cross-functional team, the early stages of development are typically
very short.
E) Cross-functional teams are used for developing new ideas and coordinating complex
projects.
Timothy Jenkins had been working for six years at Hartford Mills, a company that takes
a strong stand against unionization. Though Timothy’s designation was that of a
production supervisor, as the company grew, he also took on additional duties like
keeping a check on employee safety, ensuring that legal measures are followed, and
implementing programs for labor welfare that the company planned. Many believed
that Timothy was doing a great job for the company, and so it came as a surprise when
Timothy was rumored to face severe disciplinary action, as he was encouraging the
workers to join a union. However, he was let off with a mere warning. Which of the
following, if true, would explain this paradox?
A) The management had recently instituted a formal employee welfare committee.
B) Timothy stressed the fact that he was a meticulous worker who always adhered to
company policies.
C) The management had recently moved from an open shop mechanism to a closed
shop mechanism.
D) Timothy claimed that he was only looking to ensure greater employee welfare,
which was one of the duties the company had assigned to him.
E) Timothy argued that allowing unionization had increased the levels of employee
satisfaction in one of their rival companies.
Which of the following is most likely to be a characteristic of an organization pursuing
a cost-minimization strategy?
A) lack of tight control
B) wide span of control
C) low work specialization
D) high centralization
E) low formalization
Bruce is new at Wayne Corp., but after a week he already knows that the founder of the
corporation started the business in his garage with only $4,000 and one client. This
information was most likely transmitted to Bruce by way of ________.
A) stories
B) material symbols
C) rituals
D) organizational charts
E) corporate chants
________ are cognitive in nature, have an unclear, general cause, and last for several
hours or days.
A) Emotions
B) Feelings
C) Perceptions
D) Moods
E) Reactions