Most training is directed at upgrading and improving an employee’s ________ skills.
A) financial
B) technical
C) problem-solving
D) interpersonal
E) social
Which of the following is a forced comparison method of performance evaluation?
A) written essays
B) trait evaluations
C) group order ranking
D) critical incident method
E) graphic rating scales
A conflict-intensity continuum has “annihilatory conflict” at the upper end and “no
conflict” at the lower end. In the context of this conflict-intensity continuum, which of
the following statements is true of conflict intensities?
A) Aggressive physical attacks fall in the lower range of the conflict-intensity
continuum.
B) Conflicts that reach the lower ranges of the conflict-intensity continuum are almost
always dysfunctional.
C) Strikes, riots, and wars fall in the lower range of the conflict-intensity continuum.
D) In cases of annihilatory conflict, there is overt questioning or challenging of others.
E) Functional conflicts are typically confined to the lower range of the conflict-intensity
continuum.
Which of the following does cognitive dissonance indicate between two or more
attitudes or between behavior and attitudes?
A) congruity
B) tenacity
C) solidarity
D) consistency
E) incompatibility
Which of the following best describes the physical ability known as dynamic
flexibility?
A) the ability to exert force against external objects
B) the ability to make rapid, repeated flexing movements
C) the ability to exert muscular force repeatedly or continuously over time
D) the ability to expend a maximum of energy in one or a series of explosive acts
E) the ability to move the trunk and back muscles as far as possible
The ________ is a personality assessment model that taps basic dimensions which
encompass most of the significant variation in human personality, namely extraversion,
agreeableness, conscientiousness, emotional stability, and openness to experience.
A) Myers-Briggs Type Indicator
B) Big Five model
C) Birkman method
D) Keirsey Temperament Sorter
E) Fort© Profile
Which of the following statements is true regarding legitimate power?
A) Legitimate power develops out of admiration of another and a desire to be like that
person.
B) Legitimate power comes from an individual’s unique characteristics.
C) Legitimate power is broader than the power to coerce and reward.
D) Celebrities who endorse products in commercials wield legitimate power over
people.
E) Legitimate power is a type of personal power.
Which of the following terms describes basic convictions that “a specific mode of
conduct or end-state of existence is personally or socially preferable to an opposite
mode of conduct”?
A) values
B) attitudes
C) emotions
D) feelings
E) traditions
Norman has been working in the sales division for a large manufacturing company for
four months. In this short period of time, Norman has learned that Mr. Hill, his
manager, keeps increasing monthly targets significantly, and though each time the target
appears unrealistic, Norman has been able to achieve them throughout the last four
months. Mr. Lee’s approach of leading his employees to work more efficiently by
setting successively higher targets is an example of his ________ leadership.
A) employee-oriented
B) consideration-based
C) person-oriented
D) production-oriented
E) support-oriented
Raylon Inc. needs to hire a new floor supervisor. As the company has recently made an
effort to increase diversity within the organization, the HR team wants to hire a
qualified female candidate for the role instead of adequately qualified male candidates.
However, top management insists that optimal performance is the top priority and that
the candidate hired should be the person best suited for the job. Which of the following,
if true, would most strengthen HR’s case for hiring the female candidate?
A) There are nearly as many female employees on the floor as male employees.
B) The company has recently introduced policies that provide greater benefits for
working and single mothers.
C) Most of the top-level managers in the company are female.
D) The company policy stipulates that each employee has to work at least one week per
month on a night shift.
E) Both candidates have the qualifications required to perform up to expectations.
Sirius Corp, an automobile manufacturer in Texas, has a number of vacancies at lower
management levels, which is important for the company’s future development, and
wants to fill the positions from within the company itself rather than recruit externally.
The company plans to e-mail the job specifications to all employees and post the jobs
on the company Web site.
The approach to evaluation that uses feedback from those who have daily contact with
an employee (everyone from mailroom personnel to customers to bosses to peers) is
termed ________.
A) critical incidents
B) 360-degree evaluation
C) assessment center
D) multiperson comparisons
E) downward evaluation
Your company, Johnson Farm Products, has decided to expand its traditional business
serving farm owners in order to include home gardeners in its customer base. This
change is not met with enthusiasm by the sales personnel who have had good long-term
relationships with area farmers. You know that the change will be difficult to implement
if you cannot overcome the resistance of the sales personnel and obtain their
cooperation.
You have brought in the local extension agent to explain demographics and the
changing nature of the area in which you live. The method for overcoming resistance
that you have chosen is ________.
A) education and communication
B) participation
C) negotiation
D) manipulation and cooptation
E) coercion
Which of the following is a desirable strategy for managers aiming to reduce the
negative consequences of rumors?
A) initiating disciplinary action against the employee who started the rumor
B) refusing to comment on issues that appear to be controversial and unfair
C) creating a more informal communication environment at the workplace
D) encouraging employees to communicate their concerns and suggestions
E) ignoring the rumor as rumors grow because of the attention given to them
With a deadline approaching, all seven members of Sharon’s product development team
were working round-the-clock and still the work was not completed in time. After the
project was completed, Sharon spoke individually with the members to determine the
cause for this delay. Many members complained, saying the work given to them was
not in accordance with their roles. Some were unclear about which team member to
approach when faced with a problem, and many underestimated the time and effort the
project demanded. This team is characterized by ________.
A) a clear role allocation for all team members
B) dissimilar mental models
C) high degree of role clarity
D) excessively large team size
E) a strong climate of trust
Which of the following statements is true about the simple structure?
A) It is very expensive to operate.
B) It is characterized by a high degree of formalization.
C) It becomes increasingly inadequate as an organization grows.
D) It is most widely adopted in large businesses in which the manager and owner are
different.
E) It is characterized by a narrow span of control.
Which of the following defensive behaviors involves rigorously documenting activity
to project an image of competence and thoroughness?
A) buffing
B) justifying
C) scapegoating
D) stretching
E) overconforming
Which of the following is an example of a process at the organizational level?
A) attitudes and stress
B) withdrawal behavior
C) emotions and moods
D) change of practices
E) team responsibilities
The primary quality produced by authentic leadership is ________.
A) efficiency
B) reinforcement
C) supervision
D) trust
E) authority
Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To
compensate for his perceived unjust pay, he regularly takes work supplies, such as
computer ink cartridges, staplers, and reams of paper, home for personal use. Rashid’s
behavior is an example of ________.
A) employee OCB
B) customer satisfaction
C) high productivity
D) turnover rate
E) deviant behavior
What are the key dimensions to any organization’s environment?
A) conformity, criticality, and diffusivity
B) complexity, volatility, and capacity
C) complexity, diffusivity, and criticality
D) conformity, criticality, and capacity
E) criticality, volatility, diffusivity