Emily Boyce, a project manager at an insurance firm, regularly satisfices while making
decisions. She often comes across complicated problems which would take a long time
to resolve. Due to the pressing deadlines, she often meets project goals by satisficing a
large number of her decisions. Which of the following is Boyce most likely to do?
A) seek complete information while making decisions
B) search for solutions that are reasonable
C) identify all possible options to solutions
D) analyze each alternative in an unbiased manner
E) choose the optimal solution to each problem
________ is moderately correlated with organizational citizenship behavior.
A) Emotional contagion
B) Job satisfaction
C) Absenteeism
D) Turnover rate
E) Cognitive dissonance
Under which of the following conditions, if true, would the manager’s suggestion least
likely be accepted?
A) The company conducts one-day offsite events on an annual basis to allow employees
some time to unwind.
B) The skills required by the company are highly specialized, and hence the company is
short-staffed.
C) The employees, though experiencing high levels of stress, also report high levels of
job engagement.
D) The company’s employees have reported high stress levels for more than three years
in a row.
E) The company’s leading competitor was recently voted as one of the best places to
work due to its focus on employee well-being.
Which of the following statements is true about people with positive core
self-evaluations?
A) They are committed to their goals and set ambitious goals.
B) They view themselves as powerless over their environment.
C) They tend to question their capabilities and capacities.
D) They lack persistence to achieve goals.
E) They tend to be disliked by superiors and co-workers.
Self-inside, one of the four referent comparisons in the equity theory, refers to
________.
A) an employee’s experiences in a different position inside the employee’s current
organization
B) an employee’s experiences in a different position outside the employee’s current
organization
C) another individual or group of individuals inside the employee’s organization
D) an employee’s experiences in a similar position outside the employee’s current
organization
E) another individual or group of individuals outside the employee’s organization
During team meetings Amber Downing always notices that Rhona Law tends to ask
innumerable questions and suggest ideas at each discussion. However, Law stands out
in the meetings only because she is the only one making suggestions. If both of them
were part of team meetings where almost all members made suggestions and asked
questions, Law would not have drawn as much attention from Downing. Which of the
following factors has most likely influenced Downing’s perception of Law?
A) expectation
B) interest
C) past experience
D) context
E) motive
According to the Myers-Briggs Type Indicator (MBTI) classification, people belonging
to the ________ type are flexible and spontaneous.
A) thinking
B) judging
C) introverted
D) sensing
E) perceiving
Which of the following is the last step in Kotter’s eight-step plan for implementing
change?
A) Form a coalition with enough power to lead the change.
B) Establish a sense of urgency by creating a compelling reason for why change is
needed.
C) Communicate the vision throughout the organization.
D) Reinforce the changes by demonstrating the relationship between new behaviors and
organizational success.
E) Consolidate improvements, reassess changes, and make necessary adjustments in the
new programs.
Which of the following steps in Kotter’s eight-step plan for implementing change
represents the refreezing stage in Lewin’s three-step model?
A) Plan for, create, and reward short-term “wins” that move the organization toward the
new vision.
B) Consolidate improvements, reassess changes, and make necessary adjustments in the
new programs.
C) Create a new vision to direct the change and strategies for achieving the vision.
D) Empower others to act on the vision by removing barriers to change and
encouraging risk taking and creative problem solving.
E) Reinforce the changes by demonstrating the relationship between new behaviors and
organizational success.
Which of the following statements is true regarding negotiation that takes place in a
collectivist culture?
A) Collectivists are less likely to seek to preserve relationships and promote the good of
the group as a whole than individualists.
B) Collectivists are more likely to confront differences of opinion directly and openly
than individualists.
C) Collectivist cultures see people as autonomous, not as people deeply embedded in
social situations.
D) Compared to individualists, collectivists are less likely to see offers from their
counterparts as unfair and to reject them.
E) The method of conflict management preferred by collectivist managers is competing.
In terms of the full range of leadership models, which leadership behavior is the least
effective?
A) management by exception (active)
B) contingent reward
C) management by exception (passive)
D) individualized consideration
E) laissez-faire
A ________ pay plan pays for individual performance based on performance appraisal
ratings.
A) piece-rate
B) merit-based
C) employee stock ownership
D) profit-sharing
E) gainsharing
In her first few weeks at the marketing division of Rolland Retails, Judith Cox realized
that Joshua, Doug, and Carl were closer to her manager, Eric Scott, than the other five
team members. Eric, Joshua, Doug, and Carl came to work at the same time, were seen
together at the cafeteria, and stayed late and worked when the need arose. While Judith
was in training, she received very good feedback from Eric, and as she transitioned to
the floor, she felt that Eric was giving her interesting projects, allowing her more
freedom, and seeking her opinion frequently. The information provided in the scenario
supports the prediction that ________.
A) Judith will develop low trust propensity toward Eric.
B) Joshua, Doug, and Carl will display low trust propensity in Judith.
C) Eric’s ingroup will remain a reference group for Judith permanently.
D) Judith will become a part of Eric’s ingroup in the marketing division.
E) Judith will have lower levels of identification-based trust with Eric when compared
to other trainees.
Status is a characteristic under the social identity theory that reflects the ________.
A) tendency of people to use the group as a means of understanding who they are and
how they fit into the world
B) tendency of people who have greater uniformity in values and characteristics to have
greater identification as well
C) tendency of people to link themselves to groups of higher social standing in an
attempt to define themselves favorably
D) tendency of ingroup members to prefer and endorse the products, ideas, and aspects
of someone else’s culture over their own
E) tendency of ingroup members to notice and emphasize identities that reflect how
different they are from other groups
As compared to high self-monitors, low self-monitors ________.
A) tend to be more adaptable to external situations
B) pay closer attention to the behavior of others
C) have low consistency between personalities and actions
D) are less likely to emerge as leaders
E) show less commitment to their organizations
Tracy Winter works at a publishing firm in London and recently received an e-mail
from the human resource department of her company asking her to study the behavior
of a colleague, Cindy Camp, including her attention toward her work, without Camp’s
knowledge. Winter now needs to scrutinize Camp’s behavior and notice if she is free
from distractions and pays sufficient attention to her tasks. Which of the following is
Winter conducting?
A) observer-ratings survey
B) informational interview
C) knowledge survey
D) participant observation
E) focus group survey
________ is a conflict-handling technique in which the parties in a conflict each desire
to satisfy fully the concerns of all parties.
A) Collaborating
B) Competing
C) Accommodating
D) Avoiding
E) Compromising
Louise is overwhelmed with the new tasks that she has been assigned after the
department merger. Each day, she arrives at work and makes a list of the new tasks,
writes a number next to each one according to the urgency of completion, and schedules
a time to complete each one. Although she’s still stressed, Louise is able to get most of
the work done and feels better at the end of the day. Louise is using ________
techniques to reduce her stress.
A) job enrichment
B) goal setting
C) relaxation
D) time-management
E) job enlargement
Which of the following statements is true regarding job rotation?
A) It decreases the flexibility with which an organization can adapt to a change.
B) It decreases employee motivation.
C) It decreases productivity in the short run.
D) It decreases supervisory workload.
E) It decreases the flexibility in scheduling work.