The two most common forms of representative participation are ________ and board
representatives.
A) quality circles
B) work councils
C) employee unions
D) task teams
E) cross-functional teams
According to the Big Five model, the ________ dimension addresses a range of
interests and fascination with novelty.
A) emotional stability
B) extraversion
C) openness to experience
D) agreeableness
E) conscientiousness
Which of the following terms refers to the rights inherent in a managerial position to
give orders and expect them to be obeyed?
A) chain of command
B) authority
C) power
D) span of control
E) leadership
The job characteristic model fails to consider the role ________ plays in employee
motivation.
A) job design
B) meaningfulness
C) social support
D) growth need
E) responsibility
The extensive use of work teams benefits organizations by ________.
A) generating neutral synergy among all employees of the team
B) eliminating the need for mutual accountability for results
C) developing the various team member’s skills such that they are random and varied
D) generating a potential for creating greater outputs without increasing inputs
E) ensuring that the mere accumulation of individual efforts is used for group work
Individuals who report unethical practices by their employer to outsiders are known as
________.
A) change agents
B) boundary spanners
C) early adopters
D) whistle-blowers
E) free riders
Individual traits are the strongest performance evaluation criteria.
Conditions that can create conflicts can be classified into three categories. Which of the
following is one of these three categories that includes variables such as jurisdictional
clarity, member-goal compatibility, and leadership styles?
A) communication
B) structure
C) personal variables
D) group interactions
E) process variables
Conflict is dysfunctional when it ________.
A) provides a medium to release tension
B) reduces group cohesiveness
C) fosters an environment of self-evaluation
D) provides a means for expressing frustration
E) leads to change
________ are defined as people who oversee the activities of others and who are
responsible for attaining goals in organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
A local government work crew cleans up parks and other public spaces. In this crew, the
dirtiest jobs are generally given to the newest members, while the more senior members
of the crew tend to do little except draw their pay. Which of the following classes of
norms encompasses arrangements like this?
A) performance norms
B) appearance norms
C) resource allocation norms
D) reference norms
E) leisure norms
According to the attribution theory, which of the following behaviors is most likely to
be attributed to an external cause?
A) a behavior that scores high on consensus
B) a behavior that scores low on distinctiveness
C) a behavior that scores high on consistency
D) a behavior that scores low on traceability
E) a behavior that scores high on rigidity
Which of the following determinants of behavior does organizational behavior study?
A) profits
B) job satisfaction
C) perks
D) individuals
E) collective bargaining
Which of the following terms indicates the tendency of individuals to spend less effort
when working collectively?
A) groupthink
B) collective efficacy
C) social loafing
D) groupshift
E) social facilitation
________ is one way to achieve unfreezing of an organization’s status quo.
A) Increasing the driving forces directing behavior away from the status quo
B) Incorporating a structural inertia in the structure of the organization
C) Increasing employee investment in the status quo
D) Decreasing management’s investment in change
E) Increasing the rigidity of the organizational hierarchy
Status refers to the ________.
A) impact that support of group norms has on workplace civility
B) adjustment of one’s behavior to align with the norms of the group
C) socially defined position or rank given to groups or group members by others
D) existence of roles that are at variance with one another
E) acceptable standards of behavior within a group that are shared by the group’s
members
Under which of the following conditions, if true, would the manager’s suggestion most
likely be accepted?
A) The company recently acquired a new client and work volumes are expected to
increase.
B) The company halted its hiring plans for the year in order to focus on developing
talent in-house.
C) The company allows employees to exchange their unused leave for cash at the end
of every year.
D) The company promotes work-life balance, by offering employees flexible working
arrangements.
E) The company has a “use it or lose it” policy whereby unused leave lapses at the end
of every year.
Which of the following statements is true regarding the cognitive evaluation theory?
A) People need extrinsic rewards in order to be motivated.
B) Extrinsic rewards tend to reduce intrinsic interest in a task.
C) Intrinsic rewards are almost as effective as extrinsic rewards.
D) Externally imposed standards of work largely improve intrinsic motivation.
E) Extrinsic rewards, including verbal praise, significantly decrease intrinsic
motivation.
Fony Corp., headquartered in China, is a leading manufacturer of electronic devices and
solutions intended for professional markets. The company is considering upgrading the
technology currently being used at Fony’s manufacturing facility located in Guangdong
that specializes in producing lithium-ion batteries, which are used to power laptops,
cameras, cell phones, and other similar gadgets. The new technology is expected to
increase efficiency levels and will also allow for greater adherence to quality standards.
Which of the following, if true, would most strengthen the argument that Fony Corp.
should upgrade its technology?
A) The market for consumer electronics such as laptops, cameras, cell phones, and
other similar gadgets is in the late maturity stage.
B) Fony will be able to recover the cost of the new technology within eight years.
C) Fony’s main client account is at risk after the client had to recall nearly 2 million
notebooks owing to defective batteries.
D) The existing technology is currently functioning at the optimal level and the cost of
maintenance is minimal.
E) Fony last upgraded its technology six years ago and it has an adequate budget to
fund the acquisition.