The advantages of oral communication are speed and feedback.
Learning organizations use single-loop learning.
The conflict-handling intention of compromising involves finding a solution that allows
both parties’ goals to be completely achieved.
The low self-monitor is more sensitive to social cues, exhibits higher levels of social
conformity, and is more likely to be skilled in political behavior than the high
self-monitor.
A diversity program effective in improving representation in management is a strategy
to measure the representation of minorities in managerial positions.
Appreciative inquiry involves identifying and fixing problems.
Two colleagues who bond over similarities of growing up in a French-speaking locality
can be said to have deep-level similarities rather than surface-level similarities.
Formal socialization involves putting the new employee directly into the job, with little
or no special attention.
The strength of a bureaucracy lies in its ability to perform standardized activities in a
highly efficient manner.
Which of the following types of power can be categorized as personal power?
A) coercive
B) legitimate
C) reward
D) referent
E) positional
You are interested in explaining the different types of organizational designs to students
of basic management. These students need to know the advantages and disadvantages
of each structure as well as the structure’s characteristics.
You extol the virtues and benefits of standardization. You are most likely to be
promoting the ________.
A) matrix structure
B) virtual organization
C) bureaucracy
D) boundaryless structure
E) simple structure
Role ________ is defined as the way others believe you should act in a given context.
A) fuzziness
B) expectation
C) conflict
D) perception
E) enhancement
Why do people who perceive themselves as victims of interactional injustice often
blame their immediate supervisor rather than the organization at large?
A) Interpersonal justice or injustice is intimately tied to the conveyer of the
information.
B) Interactional injustice usually occurs during face-to-face encounters.
C) When people are not treated with respect, they tend to retaliate against those closest
at hand.
D) Interactional injustice is in the eyes of those who perceive they are disrespected.
E) Interactional injustice is most often the result of the impersonal policies of the
organization.
The ________ element of motivation describes how hard a person tries.
A) intelligence
B) experience
C) direction
D) intensity
E) persistence
Which of the following is true with regard to deviant workplace behavior?
A) It is involuntary in nature.
B) Widespread deviant workplace behavior depends on the accepted norms of the
group.
C) It has a negligible adverse impact on organization as it is accepted by some
employees.
D) Research on deviance at the workplace has shown that employees operating
individually engage in more deviant behaviors than those who function as a part of
groups.
E) Leaving work early is an example of a property-related deviant workplace behavior.
With reference to the four sources of self-efficacy as proposed by Albert Bandura,
verbal persuasion involves becoming more confident ________.
A) because you have gained relevant experience with the particular task or job
B) because you see someone else doing the particular task or job
C) because someone convinces you that you have the skills necessary to be successful
D) because you are rewarded for performing a similar task well
E) because you get energized or “psyched up” to perform the particular task or job
What is an advantage of bonuses over merit-based pay plan?
A) Employees don’t view bonuses as a part of their salary.
B) Bonuses improve flexibility of the workforce.
C) Bonuses are paid based on a formula.
D) Bonuses improve performance of the group as a whole.
E) Employees are rewarded for recent performance.
Which of the following statements best defines a work group?
A) A work group performs at a level greater than the sum of its inputs from individual
members.
B) A work group interacts primarily to share information, rather than to engage in work
that requires joint effort.
C) A work group consists of members who work together and generate positive synergy
through coordinated effort.
D) A work group consists of members having complementary skills that are applied in a
coordinated fashion to the task at hand.
E) A work group involves individual and mutual accountability regarding results and
outcomes.
The ________ refers to the number of subordinates that a manager directs.
A) span of control
B) unity of command
C) chain of command
D) line of responsibility
E) leadership web
What is citizenship behavior?
Describe the typical characteristics associated with a proactive personality.
Compare and contrast the three common organizational designs: simple structure,
bureaucracy, and matrix structure.
Explain the relationship between role conflict and reference groups.
Briefly explain Maslow’s hierarchy of needs theory.
Explain three different kinds of workplace discrimination.
Describe the path-goal theory of leadership.