The job characteristics model describes any job in terms of five core job dimensions,
and these five dimensions are skill variety, task significance, recognition, reward, and
feedback.
Women are more likely than men to overanalyze problems before making a decision
and to rehash a decision once made.
Unconventional behavior is one of the key characteristics of a charismatic leader.
A variable-pay program bases a portion of an employee’s pay on some individual and/or
organizational measure of performance.
Recent research shows that task management among top management teams was
negatively associated with their performance, whereas conflict lower in the organization
was positively associated with group performance.
A(n) ________ is a website about a single person or company.
A) e-mail account
B) social networking site
C) blog
D) instant messaging portal
E) file transfer protocol
A narrow span of control ________.
A) encourages employee autonomy
B) is expensive because it adds levels of management
C) simplifies vertical communication
D) increases the speed of decision making
E) discourages overly tight supervision
When ________ is of importance in decision making, group decisions are preferred to
individual decisions.
A) acceptance of solution
B) speed
C) efficiency
D) clear responsibility
E) legitimacy
A ________ organization is a small, core organization that outsources major business
functions.
A) centralized
B) virtual
C) bureaucratic
D) matrix
E) formalized
The ________ bias is a tendency to fixate on initial information and fail to adequately
adjust for subsequent information.
A) hindsight
B) overconfidence
C) anchoring
D) availability
E) self-serving
Which of the following statements is true regarding team composition?
A) A team’s performance is merely the summation of its individual members’ abilities.
B) High-ability teams find it hard to adapt to changing situations.
C) Agreeableness is the only personality dimension that aids the ability to work in
groups.
D) In successful teams, members should be selected to ensure all the various roles are
filled.
E) A high-ability team will function well irrespective of the deficits in the abilities of
the leader.
An example of change in competition is ________.
A) U.S. manufactured Toyota vehicles
B) collapse of Enron Corporation
C) Iraq-U.S. war
D) increased interest in urban living
E) a decrease in interest rates
Which of the following is desirable to eliminate language functioning as a barrier to
communication?
A) use of phrases and corporate lingo
B) use of acronyms and abbreviations
C) use of technical language or jargon
D) use of uniform language
E) use of silence
Peter is working on a project. He feels that the parameters need to be changed to meet
client specifications. First, he must talk to his immediate supervisor, who will then
discuss the issue with her department director before any change can be implemented.
Peter is most likely to be a part of the ________ type of small-group communication
networks.
A) star network
B) mesh network
C) chain network
D) all-channel network
E) ring network
Maria Womack works for a bank in Michigan and is dissatisfied with the way her
manager treats her. She is planning to quit her job and find a new position with another
competitor bank. Her action represents the ________ response.
A) exit
B) voice
C) loyalty
D) neglect
E) acceptance
A culture that expresses the core values that are shared by a majority of the
organization’s members is known as a(n) ________ culture.
A) dominant
B) primary
C) fundamental
D) unique
E) essential
Due to the passage of the Americans with Disabilities Act, job applicants ________.
A) can be subjected to a drug test only if they are being considered for senior-level
management positions
B) are never required to submit to a physical exam for a job
C) cannot be subjected to a work-sample test after a contingent job offer
D) cannot be subjected to behavioral assessment tests before a contingent offer
E) may be required to undergo a medical examination after they receive a contingent
offer
________ power represents the compliance that is achieved based on the ability to
distribute positive benefits that others view as valuable.
A) Legitimate
B) Coercive
C) Reward
D) Personal
E) Reflective
________ teams are defined as groups of employees who perform highly related or
interdependent jobs and take on many of the responsibilities of their former supervisors.
A) Independent
B) Self-managed work
C) Cross-functional
D) Problem-solving
E) Traditional
Sirius Corp, an automobile manufacturer in Texas, has a number of vacancies at lower
management levels, which is important for the company’s future development, and
wants to fill the positions from within the company itself rather than recruit externally.
The company plans to e-mail the job specifications to all employees and post the jobs
on the company Web site.
Which of the following is the least predictive set of criteria used to evaluate employees?
A) traits
B) task outcomes
C) behaviors
D) personality
E) technical skills
Organizationally supported programs that focus on the employee’s total physical and
mental condition, such as helping them quit smoking or control alcohol use, are called
________ programs.
A) job redesign
B) relaxation
C) employee involvement
D) organizational development
E) wellness
With reference to John Holland’s personality-job fit theory, people belonging to the
investigating type prefer ________.
A) activities that involve helping and developing others
B) activities that involve thinking, organizing, and understanding
C) physical activities that require skill, strength, and coordination
D) ambiguous and imaginative activities that allow creative expression
E) activities in which there are opportunities to influence others
In her work in the publishing industry, Vera Loranzo seeks out new authors who she
considers promising. In the past two years, she has found a number of new writers
whose work she thought was exceptional and immersed herself in the task of helping
them shape their manuscripts for submission to her managers for publishing. Although
she was extremely proud of the results, none of the authors she worked with were
chosen for publication. After learning about her management’s decision, she is
extremely frustrated and is beginning to resent the job she does. However, she knows
there is nothing she can do and continues working because of the good perks and salary
benefits the job offers. How can Loranzo’s job attitude be best described?
A) low job involvement
B) low job satisfaction
C) high psychological empowerment
D) high positivity offset
E) low emotional contagion
Who developed a three-step model for change that included unfreezing, movement, and
refreezing?
A) John Kotter
B) David McClelland
C) Douglas Surber
D) Lawrence Summers
E) Kurt Lewin
GoAir, a low-cost airline, has created a team made up of employees from production,
planning, quality control, tooling, design engineering, and information systems to
automate the company’s C-17 program. This team is most likely to be an example of a
________ team.
A) command
B) cross-functional
C) self-managed work
D) problem-solving
E) task
Explain the difference between a typical U.S. manager’s point of view of ethical
behavior and that of a manager in a developing economy and the implications of the
difference.
Explain mentoring with reference to the dimensions of initiating structure and
consideration.
Discuss whether there are gender differences regarding emotions.
Explain how organizations can create team players.
Janice is a part of a work team comprised of five members. Explain the various ways in
which this team may be organized and how it would impact the team’s communication.
Discuss the impact of brainstorming on the possibility of groupthink.
Describe the punctuated-equilibrium model.
Discuss the three common small-group networks. Evaluate each on their effectiveness.
Is there any one best network?
What is escalation of commitment? Explain.