Archives: Quiz

_____ have the right to expect a good return or reward by investing their human capital to improve a company’s performance. A. Customers B. Entrepreneurs C. Suppliers D. Distributors E. Managers An automobile manufacturer redesigning the body of one of […]

The flow of natural resources, parts, and components between companies and countries is called human capital. A. True B. False When managers organize divisions based solely on the type of customer they focus on, they adopt a _____. A. product […]

Greg belongs to a society which makes very few distinctions between people and groups. This is reflected in his company, Sonata DCM, the managers of which represent several different classes and cultures. The society to which he belongs is _____. […]

A product structure lets divisional managers respond quickly and appropriately to the changing task environment. A. True B. False. When avoidance takes place, one party to the conflict simply gives in to the demands of the other party. A. True […]

People who are low on extraversion are not likely to experience positive moods. A. True B. False Learning theory focuses on the linkage between performance and outcomes in the motivation equation. A. True B. False Answer: TRUE Feedback: Learning theory […]

_____ watch the company and its managers closely to ensure that management is working diligently to increase the company’s profitability. A. Entrepreneurs B. Suppliers C. Stockholders D. Angel investors E. Distributors Creating new options for joint gain occurs by focusing […]

The higher the cohesiveness of a group, the higher the _____ in the group. A. level of deviance B. level of social loafing C. level of participation D. level of individualism E. emphasis on individual goals According to McClelland, the […]

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations. A. Hawthorne studies B. Organizational behavior C. Management science D. Scientific management E. Administrative management _____ is the […]

Under the _____ rule, an ethical decision is one that best maintains people’s fundamental privileges. A. justice B. moral rights C. utilitarian D. practical E. moral scruples Which of the following is an example of a company’s standard operating procedure? […]

Joe always ensures that potential job applicants are aware of both the advantages as well as the disadvantages associated with the position they are applying for. Joe’s assessment of the position indicates: A. equal employment opportunity compliance. B. a 360-degree […]

When Mark brought in a large client for the bank, Dan gave Mark a significant bonus. What type of power was Dan using? A. Expert B. Coercive C. Reward D. Empowerment E. Referent In what way do moods differ from […]

Ability tests assess the extent to which applicants possess the skills necessary for job performance, such as verbal comprehension or numerical skills. A. True B. False _____ is the idea that the organizational structures and control systems that are chosen […]

As group size increases, social loafing decreases. A. True B. False To be a good listener, a manager should: A. interrupt the sender when he or sheis being unclear. B. avoid looking directly at the sender to keep from embarrassing […]

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991: A. prohibits discrimination against workers over the age of 40. B. allows for the awarding of punitive and compensatory damages. C. prohibits discrimination against disabled individuals. D. […]

National culture is the traditional system of relationships established between people and groups in a society. A. True B. False What is diversity? A. Differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and any […]

According to the administrative model of decision making, why wouldn’t managers be able toarrive at the optimum decision even if they had unlimited ability to evaluate information? A. Managers would not have complete information. B. Managers would not have bounded […]

The free-trade doctrine predicts that if each country agrees to specialize in the production of the goods and services that it can produce most efficiently, this will make the best use of global capital resources and will result in lower […]

In an unstructured interview, the interviewer feels free to ask probing questions to discover what the applicant is like and does not ask a fixed set of questions determined in advance. A. True B. False _____ is a corporate-level strategy […]

_____ is a strategy based on the use of IT to reduce the costs associated with the product assembly process or the way services are delivered to customers. A. Six Sigma B. Flexible manufacturing C. Process reengineering D. Niche marketing […]

The measure of how productively an organization uses its resources to achieve a goal is known as _____. A. effectiveness B. product differentiation C. efficiency D. empowerment E. product development Organizational culture functions as a kind of control system. A. […]

_____ occurs when individuals in a teamstrive for agreement among themselves rather than assessing information accurately. A. Groupthink B. Intuition C. Bounded rationality D. Escalating commitment E. Representativeness bias Information flows to and from one central member of the group […]

Powerful, user-friendly programs that are developed for a specific task or use are called _____. A. operating system software B. operating networks C. application software D. servers E. data structures Perception is a highly objective, rational process. A. True B. […]

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____. A. the Internet B. the intranet C. […]

For a self-managed team to be most effective, a manager must: A. solve all the problems for the team as they arise. B. provide close supervision for all the team activities. C. choose members for the team solely on the […]

The theory of scientific management was introduced in the late twentieth century. A. True B. False Coercive power is the power that comes from subordinates’ and coworkers’ respect, admiration, and loyalty. A. True B. False Answer: FALSE Feedback: Referent power […]

The process by which managers decide how to divide tasks into specific jobs isknown as _____. A. job design B. job procurement C. span of control D. task analyzability E. integrating mechanization Dan, the president of Bank Missouri, is attempting […]

During the input stage, managers use __________ control procedures to anticipate problems before they occur. A. input B. conversion C. output D. feedforward E. feedback The mission statements of organizations in the same market will typically be the same. A. […]

Divisional managers’ decisions pertaining to divisions’ long-term goals, overall strategy, and structure is called an organization’s _____ plan. A. business-level B. corporate-level C. functional-level D. departmental-level E. global-level The divisional head of an organization decides to set up the division’s […]

Two parties in conflict focusing on each other’s shortcomings rather than solving the source of the conflict is an example of: A. focusing on superordinate goals. B. focusing on developmental goals. C. focusing on interests instead of demands. D. focusing […]

The formal business attire that exemplifies the culture of an organization is also a part of organizational language. A. True B. False _____ is present when managers know the possible outcomes of a particular course of action and can assign […]

Why isorganizational behavior modification criticized? A. It fails to give managers a technique to motivate the performance of organizationally functional behaviors. B. It has been unsuccessful when used toimprove productivity, efficiency, attendance, and punctuality. C. Itcan rob people of their […]

ALT Inc.conducts periodic reviews to assess the extent to which law firms support diversity in their activities. It uses this information to decide which law firms would be most suitable to represent it legally. This is an example of effective: […]

The idea-creation team for Universal-Smile Cards includes an artist whose job is to create and draw the illustrations that will accompany new cards. The artist’s job of creating and drawing illustrations for her development team is called a _____. A. […]

Managers at Delaware Appliances feel that an advertisement of one of their major competitors is false and tarnishes the reputation of Delaware Appliances. This can lead to which of the following types of conflict? A. Intragroup conflict B. Intrapersonal conflict […]

Management is the planning, organizing, leading, and controlling of resources in order to achieve organizational goals both effectively and efficiently. A. True B. False When a manager asks a subordinate for sexual favors in return for a promotion, what type […]

A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm’s needs? A. Process layout B. Fixed-position layout C. Sequential layout D. Product layout E. Flexible manufacturing layout Which of the […]

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania’s islands. Which […]

An organization that has a single, comprehensive long-term plan that leads every department within the organization is following Fayol’s principle of: A. order. B. line of authority. C. unity of command. D. unity of direction. E. decentralization. Jobs that are […]

Information that reflects current conditions in the organization is called real-time information. A. True B. False Stereotypes are usually based on a visible characteristic such as a person’s age, gender, or race. A. True B. False Answer: TRUE Feedback: Stereotypes […]

Increasing the level of job specialization reduces efficiency and leads to lower organizational performance.A. True B. False Federal law prohibits discrimination based on sexual orientation. A. True B. False Answer: FALSE Feedback: Although no federal law prohibits discrimination based on […]

If an organization has a profit-sharing plan in which employees are able to purchase the company’s stock at a discount whenever the organization makes huge profits, then this organization follows Fayol’s principle of: A. centralization. B. discipline. C. initiative. D. […]

Which of the followingtypes of controls do managers use during the output stage of transforming raw materials into finished goods? A. Behavioral control B. Concurrent control C. Bureaucratic control D. Feedforward control E. Feedback control In the communication process, the […]

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian? A. Prerogative management B. Management by […]

During the planning process, managers lay out the lines of authority and responsibility between different individuals and groups. A. True B. False Organizational architecture is the combination of organizational structure, culture, control systems, and human resource management (HRM) systems that […]

Which of the following statements supports the fact that Toy Track operates in a task environment with a low barrier to entry? A. Toy Trackhas few competitors and faces no challenges from other organizations. B. Toy Track is able to […]

The stage which immediately follows the embryonic stage in a product’s life cycleis the _____ stage. A. creation B. maturity C. decline D. growth E. conception A boundarylessorganization is an organization composed of people linked by IT. A. True B. […]

People with an external locus of control believe that outside forces are responsible for what happens to and around them. A. True B. False The degree to which members of a group are attracted to or loyal tothe group is […]

Which of the following employees exhibits organizational citizenship behavior? A. Gary: An efficient manager who doesn’t work beyond the minimum hours stipulated by his company B. Morgan: An efficient manager who, as a matter of principle, never consents to work […]

In a bureaucracy, a manager’s formal authority derives from the knowledge he possesses rather than the position he holds in the organization. A. True B. False The development of new, often radically different, kinds of goods and services is called […]

Which of the following is true of scientific management? A. It resulted in jobs that were usually nonrepetitive. B. It brought all workers more gain than hardship. C. It revealed the maximum efficiency of work systems. D. It resulted in […]