Archives: Quiz

Negotiators should always assume that a job offer is negotiable. As compared to written-only or no communication, people who communicate face-to-face are much more likely to reach a mutually profitable deal. Answer: TRUE Explanation: As compared to written-only or no […]

It’s easier for managers to gain access to scarce resources when the external environment is changing quickly. A. True B. False. An employee needs time off from work to care for a family member who is ailing from a terminal […]

Two male managers exchange a lewd sexual joke in the presence of a female manager. This is an example of: A. the similar-to-me effect. B. a hostile work environment. C. quid pro quo sexual harassment. D. the salience effect. E. […]

_____ is the final step in implementing strategy. A. Drafting detailed action plans that specify how a strategy is to be implemented B. Allocating responsibility for implementation to the appropriate individuals or groups C. Establishing a timetable for implementation that […]

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders? A. Task-oriented model B. Path-goal model C. Contingency model D. Trait model E. Relationship-oriented model By increasing people’s […]

Mistakes in decision making that some managers make repeatedly are known as: A. dialectical errors. B. programmed decisions. C. nonprogrammed decisions. D. intuitive judgments. E. systematic errors. Phil has noticed that his operations manager has been practicing unethical means to […]

To determine an organization’s missions and goals,managers must first _____. A. perform a SWOT analysis B. apply the Five Forces Model C. define its business D. develop a long-term plan E. develop a short-term plan The behaviorally anchored rating scale […]

Fayol recommended the use of _____ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future. A. an organizational chart B. initiative analysis C. […]

Owing to financial problems in the organization, the top management of an investment bank decided to reduce the number of middle managers by 10 percent. This is an example of _____. A. insourcing B. restructuring C. task assessment D. empowerment […]

A face-to-face communication technique in which a manager goes to awork area and talks informally with employees about issues and concerns is _____. A. management by exception B. management by objectives C. micromanagement D. macromanagement E. management by wandering around […]

The person wishing to share information with some other person in the transmission phase of the communication process is known as the sender. A. True B. False Peggy, a foreman at a petrochemical plant, asks the plant superintendent to hire […]

Whenever Lisa goes to the warehouse to pick up time sheets, she is confronted with whistles and lewd comments from male co-workers, both of which make her uncomfortable. What type of environment is this? A. Whistle-blowing environment B. Salience environment […]

The Age Discrimination in Employment Act of 1967 prohibits age discrimination. A. True B. False _____ focuses primarily on teaching organization members how to perform their current jobs and helping them acquire the knowledge and skills needed to be effective […]

An organization monitors the number of customer returns for each product model as a part ofanattempt to recognize defective products. This is an example of: A. feedforward control. B. concurrent control. C. clan control. D. feedback control. E. bureaucratic control. […]

Why is avoidance ineffective as a conflict resolution strategy? A. It does not address the real source of disagreement. B. It escalates levels of conflict as each party tries to outmaneuver the other. C. The weaker party who gives in […]

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people. A. Ideals B. Stereotypes C. Values D. Concepts E. Perceptions Which of the following is true of moods and emotions? A. Moods […]

According to McClelland, the need for affiliation is the extent to which an individual: A. desires to perform challenging tasks well. B. wants to meet personal standards for excellence. C. is concerned about maintaining good interpersonal relations. D. desires to […]

At the beginning of a fiscal year, Bob undertakes various activities to make demand and supply forecasts. Bob does these activities as a part of _____. A. human resource accounting B. human resource development C. human resource planning D. training […]

A _____refers to an organizational structure composed of all the departments that an organization requires to produce its goods or services. A. product structure B. matrix structure C. product team structure D. functional structure E. customer structure Rapid advances in […]

In the _____ phase, a common understanding is ensured. A. transmission B. schema C. initiation D. simulation E. feedback _____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves. A. Stockholders B. Customers […]

As a result of the application of scientific management principles, workers became increasingly dissatisfied. A. True B. False According to the behavior model of leadership, which of the following is an example ofconsideration behavior? A. Addressing employee concerns B. Assigning […]

Decision making in response to opportunities occurs when managers search for ways to improve organizational performance to benefit customers, employees, and other stakeholder groups. A. True B. False _____ are thought of as those organization members who establish and implement […]

Which of the following is true of rules? A. They are mandatory instructions. B. They are unwritten expectations of behavior. C. They are informal codes of conduct. D. They focus more on creating goals rather than achieving them. E. They […]

A(n) _____ is a collection of people who work together and coordinate their actions to achieve a wide variety of goals. A. control group B. talent pool C. organization D. focus group E. quality circle According to Fayol, the fewer […]

Computer software that enables teams to share information with each other is called _____. A. wheel network B. groupware C. all-channel network D. grapevine E. chain network Establishing measurable standards of performance, measuring actual performance, comparing actual performance against established […]

_____ is the process by which division of labor occurs as different workers gain expertise in tasks over time. A. Job specialization B. Systems management C. Esprit de corps D. Job rotation E. Centralization _____ refers to a grouping of […]

According to Hackman and Oldham’s job characteristics model, which of the following employees are more likely to be satisfied and to perform at a high level? A. Those who work under close supervision B. Those who work in rigid organizational […]

Referent power is based on the special knowledge, skills, and expertise that a leader possesses. A. True B. False A high level of _____ may help leaders develop a vision for their organizations, motivate their subordinates to commit to this […]

The second and intermediate step in an organization’s planning process, which is also called strategy formulation, is to analyze the current situation and develop a strategy. A. True B. False An organization’s competitive advantage does not derive from departmental skills. […]

Fiedler’s contingency model suggests that: A. identifyingthe personality traits of leaders is the only way to understand effective leadership. B. the situation or context within which leadership occurs is irrelevant when studying effective leaders. C. if a leader is effective […]

Which of the following approaches to how to be socially responsible is characterized by low levels of socially responsible behavior? Author: I took this change from the questions section above and corrected it. However, I think the sentence was better […]

Joe is listening to Mat and trying to understand Mat’s point of view. Joe is being: A. sympathetic. B. empathetic. C. aesthetic. D. a good sender. E. optimistic. The members of a team who bear primary responsibility for the success […]

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of: A. an informal group. B. a virtual group. C. a cross-functional group. D. a self-managed work group. E. a command group. […]

Groupware is a company-wide system of computer networks. A. True B. False Which of the following is a strategy used to encourage integrative bargaining? A. Changing an organization’s structure B. Engaging in distributive negotiation C. Emphasizing superordinate goals D. Using […]

In integrative bargaining, the parties in conflictperceive that they canincrease the resource pie by finding a creative solution to the conflict. A. True B. False Human resource management is simple because organizations need not adhere tostate or national laws. A. […]

Which of the following is a terminal value? A. Ambition B. Honesty C. Freedom D. Courage E. Responsibility _____ reinforcement gives people outcomes they desire when they perform organizationally functional behaviors. A. Negative B. Extrinsic C. Positive D. Intrinsic E. […]

Which of the following is an important reason for subordinates to participatein goal setting? A. It strengthens subordinates’ commitment to achieving goals and meeting budgets. B. It centralizes the responsibility of setting goals and achieving those goals. C. It enables […]

A brand of cereal attracts customers by offering thelowest prices among other brands of cereals. The company uses a differentiation strategy in this situation. A. True B. False Clan control keeps organization members goal-directed, while they are still open to […]

Restructuring cannot be accomplished by reducing levels in the hierarchy. A. True B. False Moral principles or beliefs about what is the right or appropriate way to behave are known as ethics. A. True B. False Answer: TRUE Feedback: Ethics […]

Which of the following is not a product attribute or quality that most customers prefer? A. High-quality products B. Products with valuable features C. Customized products D. Quick after-sales service E. High prices Which of the following sources of conflict […]

_____ are norms that are considered to be of central importance to the functioning of society and to social life, the violation of whichbrings serious retribution. A. Mores B. Folkways C. Values D. Ceremonies E. Superstitions Motivation in groups with […]

When managers motivate subordinates by reinforcing desired behaviors and extinguishing or punishing undesired ones, they are engaging in transformational leadership. A. True B. False An operations information system typically accesses data gathered by a _____ system and converts the data […]

Though not formally written, an organization allows its employeesto dress casually on Fridays. This is a(n) _____ of the organization. A. policy B. rule C. standard operating procedure D. standing plan E. ethical code New employees at the Raintree Amusement […]

Forces in the task environment have little impact on short-term decision making. A. True B. False Groups established by managers to achieve organizational goals are known as formal groups. A. True B. False Answer: TRUE Feedback: Formal groups are those […]

In order to develop employees who can take on new responsibilities and more challenging positions, an organizationprovides a tuition reimbursement program to its employees. In this case, the organization is aiming to develop its employees through _____. A. mentoring B. […]

Kevin, the production manager at Hexavex Systems, prefers long production runs of thousands of units in order to drive the cost per unit down. However, Andrea, the marketing manager, prefers shorter production runs of a few hundred units in order […]

Which of the following is an example of a rule? A. A general mandatory guideline asking all employees to leave their work machines in good order B. A statement issued by the company specifying the sales projection for the next […]

The final step that managers need to take to achieve control over organizational activities is to: A. measure actual performance. B. establish measurable standards of performance. C. perform tests to confirm consistency. D. compare actual performance against established goals. E. […]

According to Henri Fayol, unity means that managers need to make every attempt to collect and use all available information in the planning process. A. True B. False Obedience to a manager’s authority is most consistent with Fayol’s principle of: […]

Bureaucratic control is control by means of a comprehensive system of rules and standard operating procedures. A. True B. False When parties in conflict resolve their differences without making concessions but in away that leaves them bothbetter off, it is […]