Archives: Quiz

Demographic changes have contributed to a decline in the use of door-to-door sales in the United States. Exchanges of nonmonetary value do not involve a price. FALSE The individual who develops the product specifications for a complex product would likely […]

Public relations activities can be used to influence the attitudes and perceptions of various publics toward politicians and celebrities. Laggards tend to be in a higher social class than consumers in other adopter categories. FALSE According to the theory of […]

Most consumer sales promotions temporarily change the price/value relationship. Commercialization comes in the middle of the new-product development process. FALSE Consumer surveys are often important to marketers using demand-based pricing. TRUE Differential benefits set products apart from competitors’ products by […]

A researcher investigating the amount of food waste in the typical four-person family plans to sift through the garbage of a small sample of representative families. This method is an example of an unobtrusive survey. The Clorox Company marketed a […]

Consumers are able to opt-out of receiving telemarketing solicitations. The purchase of a specialty product typically involves extended problem solving for the consumer. TRUE Decisions about packaging and branding are part of a firm’s product strategy. TRUE Like financial metrics, […]

According to a study of brain scans, consumers who buy something at a discount price experience less satisfaction than people who pay full price for the same product. The simplest pricing method is break-even pricing: adding a standard markup to […]

The fair trade goods designation means that a producer has agreed to pay the prevailing minimum wage to its employees. Movie production companies sometimes re-release classic films to theaters to give people who enjoyed them the first time a chance […]

Each work activity in a Gantt chart is represented by two horizontal bars that identify the ________. A) goal and the date B) the date and the manager’s name C) goal and actual progress D) actual progress and manager’s name […]

Franchising is used widely by ________. A) universities B) accounting firms C) restaurant chains D) electric power companies Which of the following is NOT recognized as a way to motivate contingent workers? A) promise of permanent employment in the future […]

Looking for ways to make their organization more flexible and innovative, today’s managers may choose this kind of structure. A) simple B) divisional C) functional D) team Which statement accurately defines work specialization? A) It is the degree to which […]

Downsizing seems to harm ________. A) victims who are dismissed only B) both victims who are dismissed and survivors who stayed on C) survivors who stayed on only D) managers who carried out the dismissals and their families only Workers […]

The first step in the six-step strategic management process is to ________. A) analyze the organization’s strengths and weaknesses B) identify the organization’s mission C) identify feasible strategies D) analyze the opportunities the organization has The controlling management function is […]

Jared’s boss encourages employees to participate in the decision-making process but does not give them complete freedom to do as they like. She has this kind of leadership style. A) monarchial B) autocratic C) laissez-faire D) democratic Early proponents of […]

How does empathy improve the communication process? A) Empathy helps the speaker focus on what the listener would like to hear. B) Empathy helps the listener focus on the speaker’s actual words. C) Empathy helps the listener get rid of […]

All of the following are examples of informational roles according to Mintzberg EXCEPT ________. A) entrepreneur B) monitor C) disseminator D) spokesperson An “accidental entrepreneur” is someone who became an entrepreneur because he or she ________. A) always had a […]

Older workers tend to resist change more than younger workers because they ________. A) have less invested in the current system B) have more invested in the current system C) have confidence in themselves D) have less to lose A […]

The great advantage of a written message is that it ________. A) is informal B) is easy to provide feedback for C) is unambiguous D) provides a permanent record Global Operations Report (Scenario) As Vice President of Global Expansion for […]

Which of the following is a driver of globalization? A) greater emphasis on proactive internationalization B) internationalization of firm’s value chain C) integration of world financial markets D) globalization of services A manager has a choice of three bank CDs […]

An important trait of a(n)________ leader in path-goal theory is friendliness. A) achievement-oriented B) directive C) participative D) supportive Mia, a manager at Best Buy, should be able to find Q, the most economic order size for a product, by […]

Decision trees show the profit outcomes for the plans for two doughnut stores in two different locations in a strong and a weak economy for the future. If the investor interested in building a store is optimistic, in which location […]

A new cell phone battery doubles battery life but also increases the cost of the phone. This battery adds ________. A) no value to the phone since it increases the cost B) value to the phone only if the cost […]

A key difference between a team structure and a matrix structure is that a team structure ________ while a matrix structure does not. A) empowers group members B) works on projects C) has fairly permanent groups or teams D) holds […]

Which of the following is a real time form of communication? A) email B) fax C) Skype D) extranet The requirement for value chain management that is most closely associated with trust is ________. A) organizational culture and attitudes B) […]

The socioeconomic view of social responsibility is that a for-profit organization’s responsibility is ________. A) to maximize stockholder wealth B) to maximize both profits and the general welfare C) to do what only the law requires D) to maximize opportunities […]

A problem with the theories of both Maslow and McGregor is that they ________. A) made no intuitive sense B) focused exclusively on fear as a motivating factor C) were never questioned by researchers D) were never supported by empirical […]

High cohesiveness combined with a strong alignment between group goals and organizational goals typically results in this. A) strong productivity increase B) strong productivity decrease C) small productivity decrease D) no productivity change Which of the following levels of management […]

Goal-setting tends to do well in ________, where its basic ideas align well with general cultural values. A) North America B) South America C) India and China D) the Middle East As represented in a hierarchical organization diagram, authority is […]

After a thorough company-wide self-examination, company Y decides to set up work teams. This is an example of ________. A) an internal change causing an external change B) an internal change causing another internal change C) an external change causing […]

________ is the deliberate manipulation of information by the sender to make it appear more favorable to the receiver. A) Selective perception B) Information overload C) Jargon D) Filtering In reality, all organizations have ________. A) a single goal B) […]

The current research on managerial skill points to four general management skills. Which of the following is NOT one of the four skills? A) Political B) Interpersonal C) Conceptual D) Scientific Production data for the number of hours required per […]

In organizations such as Saint-Gobain Performance Plastics, ________ are brought together to work on the company’s premises. A) customers and company employees B) current and retired employees C) competitors and customers D) customers and suppliers Which of the following is […]

Which of the following would cause a well-run company to become highly leveraged? A) when the money that the company can earn investing the money that it borrows is equal to the cost of borrowing B) when the money that […]

An organization is ________. A) the physical location where people work B) any collection of people who perform similar tasks C) a deliberate arrangement of people to accomplish some specific purpose D) a group of individuals focused on profit-making for […]

Signing up for a college course that varies in length from 2 to 30 weeks with classes that last from 20 minutes to 3 hours is an example of which metaphor of change? A) Three step model B) Calm-waters C) […]

In a global team, team members should guard against ________, which can be a source of discord and resentment among team members. A) ambiguity B) risk C) stereotyping D) diversity Early users of work specialization in the early twentieth century […]

This type of business plan is a step up from the simplest type of business plan. A) summary business plan B) executive summary C) synopsis-type plan D) full business plan A construction site supervisor who sees an impending thunderstorm and […]

Deming felt that doing quality work was this. A) a job requirement B) a goal C) a standard to strive toward D) optional for most jobs Maslow’s theory is a hierarchy because ________. A) all needs are equal B) all […]

To improve workplace diversity, a manager might ________. A) advertise in ethnic newspapers and Internet sites B) tighten his recruiting net C) solicit referrals from existing employees D) post a notice that states he is an equal opportunity employer A […]

A cell phone company might ask managers to do some environmental scanning of blogs that deal with electronics as a way to ________. A) obtain new customers B) identify emerging trends C) obtain new advertisers D) identify potential rivals Most […]

The “father” of scientific management was ________. A) Henri Fayol B) Robert L. Katz C) Henry Mintzberg D) Frederick Winslow Taylor All organizations have ________ that define(s) the organization’s purpose and reason for existing. A) limits B) rules C) structure […]

Organizational change can be any alteration in an organization’s people, structure, or technology. The Internet has increased the cost of transmitting voices, data, and images. FALSE Organizations are not legally required to provide benefits of any type for employees. FALSE […]

One of the first things an entrepreneur does is look for potential opportunities in the marketplace. A rule is simpler than a policy or a procedure to implement. TRUE Explanation: A rule is a simple statement that can be applied […]

Legal issues for an entrepreneurial organization typically are addressed after the organization is up and running. The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak economy. The shop is likely to make […]

All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization. A highly centralized organization is one in which subordinates are given a lot of opportunity to make decisions. FALSE […]

In the 1960s and 1970s, companies in Japan and Germany began to catch up with U.S. firms by focusing on quality. A weakness of the divisional structure is that duplication of activities tends to occur. TRUE Explanation: A divisional structure […]

Core competencies include an organization’s major capabilities and its resources. Because heuristics simplify the decision-making process, they are unlikely to lead to errors. FALSE Explanation: By virtue of their simplicity, heuristics can lead to many different kinds of biases and […]

The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking. Nonverbal communication is a minor part of the communication that […]

In Lewin’s view, the only way to effect change is to increase the driving forces that direct change away from the status quo. Employers cannot legally discriminate with regard to race, sex, or religion, but there are no laws against […]

A key difference between Fayol’s and Mintzberg’s view of management is that Fayol’s view was based on empirical observations of managers in action. A utilitarian view of ethics focuses on consequences and the greatest good for the greatest number of […]

Firms are sometimes motivated to enter new markets because of unfavorable conditions in the home market, such as regulation or declining local industry sales. Organizational design is the process in which managers change or develop an organization’s structure. TRUE Explanation: […]