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All organizations have a structure that in some ways serves to define and limit the
behavior of members of the organization.
A highly centralized organization is one in which subordinates are given a lot of
opportunity to make decisions.
According to John Holland's theory, a realistic personality type might be well suited to
be an economist.
Product quality and service quality are two different things.
An example of changes in people would involve a manager widening her span of
control.
Robert House's path-goal theory maintains that an effective leader clears the path for a
follower to the follower's goal.
Production data for Streaks is shown. Using linear programming, if running shoes are
represented by R and soccer shoes by S, 5R + 3S < 750 is the correct constraint
equation for design.
Monthly Product
Unity of command prevents an employee from trying to follow two conflicting
commands at once.
A command-and-control leadership style works best with an entrepreneurial
organization that is organized in teams.
Deciding who will be assigned to which job is a part of the leading function of
management.
Research shows that there is a fairly strong correlation between high satisfaction and
high productivity.
Caterpillar is forced to have flexible work times because it deals with suppliers or
customers who may be 8 to 10 time zones away.
The manufacturer is the most powerful part of the value chain because it adds more
value than the other parts.
Transnational corporations run their businesses from their home country.
In the Six Sigma system, the higher the sigma value, the greater number of defects you
would expect from a product.
In order to be considered a manager, an individual must direct or oversee the work of
others.
In order to be sent, a message needs to be decoded.
The big problem with the Managerial Grid is that it includes too many contingencies.
Members of a virtual team never actually communicate with one another.
Operations management includes service industries but not manufacturing firms.
Future orientation is a measure of how successful a society is at delaying gratification.
The manufacturer is the most powerful part of the value chain because it adds more
value than the other parts.
Organization development (OD) consists of efforts to help organization members deal
with unplanned changes.
Implementing a procedure requires more judgment and interpretation than
implementing a policy.
One of the reasons the public believes business leaders are more unethical is the
attention it receives in the press.
Planning provides direction to managers and nonmanagers alike.
A drawback of group decision making is groupthink.
A major strength of formal planning is that it generally correlates with higher profits.
Leaders with a transformational leadership style and charismatic leaders treat
employees the same way.
In a "common market," barriers to the cross-border flow of factors of production are
removed.
As a group expands, individual productivity tends to decline.
A manager who mentions that supervisors might lose their jobs if they don't go along
with a change is using the technique of coercion.
An external analysis will identify the threats to a company's well-being, but not
opportunities for success.
An advantage of group decisions is that they increase the perception of the legitimacy
of the solution.
At some point, all managers create formal plans.
In Herzberg's view, removing a hygiene factor makes a person less dissatisfied with his
or her job.
The more proactive you are, the more likely you are to be an entrepreneur.
Managerial decisions are likely to become more programmed as managers rise in an
organizational hierarchy.
Which health care or safety issue concerns companies the most?
A) smoking
B) disease
C) traffic accidents
D) obesity
Globalization Debate (Scenario)
In his international business class, Professor Jang organizes a debate on the societal
effects of market globalization. Juan Prince takes a position that highlights the negative
effects of market globalization. He emphasizes how multinational enterprises can wield
so much influence that they threaten national sovereignty. He also notes the prevalence
of low wages and sweatshop conditions as firms utilize low-cost labor abroad. Juan
then describes the detrimental effects of corporate pollution on the environment, and he
ends his argument by explaining how market globalization helps homogenize national
cultures. Rina Taylor is assigned to counter Juan's position.
Which of the following is Rina most likely to cite as a counter example to Juan's
argument regarding the influence of MNEs on national sovereignty?
A) the dominating influence of market forces on the global economy
B) technological advances in computer-aided design of products
C) the political influence of large firms such as Walmart
D) the actual GDPs of underdeveloped economies
Under which category would you classify skill in motivating subordinates?
A) interpersonal skills
B) conceptual skills
C) technical skills
D) political skills
Feedback is a message that travels from ________.
A) encoder to receiver
B) source to decoder
C) the original receiver to the original sender
D) the original sender to the original receiver
A contingency variable is a factor that can ________.
A) make an organization successful
B) destroy an organization
C) influence choice of managerial style
D) improve organizational morale
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
Which type of management skill does Michelle use most during the day?
A) conceptual
B) informational
C) interpersonal
D) political
A reject error occurs when an applicant ________.
A) who is hired performs poorly on the job
B) who is not hired would have performed well on the job
C) who is hired performs the job at a high level
D) who is not hired would have performed poorly on the job
An entrepreneur's ability to be visionary is important because visionary companies tend
to ________.
A) have employees who are satisfied with their jobs
B) be larger than nonvisionary companies
C) be more successful than nonvisionary companies
D) be more organic than nonvisionary companies
A media company that has separate, autonomous companies for movies, TV, Internet,
and print journalism is most likely a ________ structure.
A) divisional
B) functional
C) simple
D) matrix
In attribution theory, if everyone who is faced with a similar situation responds in the
same way, we can say the behavior shows ________.
A) consensus
B) high distinctiveness
C) low distinctiveness
D) medium distinctiveness
In which kinds of cultures does goal-setting theory work best?
A) high power distance, high uncertainty avoidance
B) low power distance, high uncertainty avoidance
C) high power distance, low uncertainty avoidance
D) low power distance, low uncertainty avoidance
This kind of individual might be most likely to have legal problems.
A) low Mach
B) high Mach
C) low self-esteem
D) risk-averse
When is it acceptable for a speaker to use language that is not simplified?
A) when both the listener and speaker have the same language as their native tongue
B) when the listener showed no problem in understanding previous messages of similar
complexity
C) when both the listener and speaker speak English but English is not the first
language of either of them
D) when both the listener and speaker speak the different languages
Teams are increasingly popular among successful organizations because they have been
found to ________.
A) match the performance of individuals in every kind of task
B) outperform individuals in many tasks
C) match the performance of individuals in many tasks
D) outperform individuals in every kind of task
The last steps of the HRM process deal with ________.
A) performance and compensation
B) training and compensation
C) compensation only
D) skills
Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
Why might a manager for a non-profit organization seem as concerned with his or her
organization's financial well-being as a for-profit manager?
A) Non-profit managers are evaluated on financial performance only.
B) Non-profit managers try to give the illusion that they care about the "bottom line."
C) Not-for-profit organizations need to make money to continue operating.
D) Non-profit organizations have an obligation to turn a profit.
Which situation would be an example of the target influencing a perception?
A) viewing a dog through binoculars
B) viewing a dog when you are exhausted
C) a dog barking
D) near dark conditions
The "white-water rapids" metaphor envisions an organization as ________.
A) a large ship on a roiling sea
B) a large ship on a calm sea
C) a small raft on a calm river
D) a small raft on a raging river
A live singing performance allows the audience to perceive ________ forms of
communication.
A) verbal, body language, and verbal intonation as
B) only verbal
C) only nonverbal
D) facial expressions, and verbal intonation as
Which of the following is NOT a way in which intuition guides people who are making
decisions?
A) Intuition provides ethics and values guidelines.
B) Intuition provides a formal analysis method.
C) Intuition provides experiences to draw from.
D) Intuition draws on knowledge, skills, and training.
When value is created by a participant in a value chain ________ benefits.
A) everyone downstream from that step in the chain
B) only the party that initiated the step
C) everyone in the chain
D) only the customers
Fiedler's LPC ratings concluded that leaders were either ________.
A) positive or negative
B) task oriented or trusting
C) relationship oriented or people oriented
D) task oriented or relationship oriented
Which of the following best characterizes a transnational corporation?
A) a single central home-country management
B) an organization in which multiple operations function with a large degree of
autonomy
C) a loose alliance of totally separate, wholly independent companies
D) a company that eliminates geographical boundaries
A self-managed work team would be likely to have the authority to ________.
A) hire and fire top organizational managers
B) determine organization-wide pay scales for team employees
C) disband a competing work team
D) make schedules and plans
According to Herzberg's Motivation-Hygiene theory, ________ are associated with job
satisfaction.
A) rewards
B) punishments
C) hygiene factors
D) motivators
A load chart is a ________ that schedules capacity by ________.
A) graph; activity
B) PERT; workstation
C) modified Gantt chart; workstation
D) modified Gantt chart; activity
Small groups appear to perform better when it comes to ________.
A) problem solving
B) getting diverse input into a problem
C) speed of performing tasks
D) finding facts
Jargon tends to cause problems when it is used ________.
A) within a specialized, close-knit group
B) as shorthand for technical terms
C) outside of a specialized, close-knit group
D) in spoken rather than written language
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
The official forming stage of the group development process wasn't complete until
group members ________.
A) experienced conflict
B) introduced one another
C) felt themselves a part of the group
D) got acquainted with one another
When ________ exist(s) in a value chain, partners will be extremely reluctant to share
information.
A) sophisticated technological infrastructure doesn't
B) sophisticated technological infrastructure
C) trust doesn't
D) trust
Theodore and James have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Their company, which includes TJ Soft
stores, is looking for opportunities in the future that include international operations.
A firm in South America wants to open a TJ Store in a shopping mall. What is the best
approach for this firm?
A) strategic alliance
B) licensing agreement
C) franchise
D) foreign subsidiary
The main difference between work groups and work teams is that ________.
A) work teams have a common goal
B) work groups have a common goal
C) work teams share information
D) work groups share information
