An important trait of a(n)________ leader in path-goal theory is friendliness.
A) achievement-oriented
B) directive
C) participative
D) supportive
Mia, a manager at Best Buy, should be able to find Q, the most economic order size for
a product, by ________.
A) locating where the carrying costs curve and the total costs curve intersect
B) locating where the carrying costs curve and the ordering costs curve intersect
C) locating where the carrying costs curve and the ordering costs curve are parallel
D) locating where the total costs curve and the ordering costs curve are parallel
Of the following, which is the lowest level of management?
A) a nonmanagerial employee
B) an individual involved in defining the organization’s philosophy
C) a vice president
D) a middle manager
Which of the following is NOT allowed in a brainstorming session?
A) clear definition of the problem
B) criticism or dismissal of poor ideas
C) large number of alternatives
D) recording of all alternatives
Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8
Mexican fast-food restaurants. The success you have experienced in the last 5 years has
you thinking of what to do with the business next. Should you expand the business at
the current rate? Open new and different restaurants? What?
Recently, Taco Rocket has considered buying a local competitor and the two would
combine under the Taco Rocket name. This is an example of which of the following?
A) stability
B) vertical integration
C) horizontal integration
D) diversification
The third variable in expectancy theory requires the worker to ask him- or herself which
question?
A) How likely am I to attain this outcome?
B) What do I need to do to attain this outcome?
C) How important is this outcome to me?
D) How important is this outcome to the organization I work for?
A diversified corporation is likely to have ________.
A) multiple competitive strategies
B) a single competitive strategy
C) no more than two competitive strategies
D) thousands of competitive strategies
Since Deming first proposed his 14 points for improving productivity, his prescriptions
have ________.
A) been largely discredited
B) fallen into disuse
C) been confirmed repeatedly
D) been confirmed for U.S. workers only
The characteristics that make a team effective include ________.
A) context, composition, work design, and processes
B) context, resources, leadership, and trust
C) composition, diversity, personality, and size
D) work design, autonomy, skill variety, and task significance
Which kind of discrimination is NOT prohibited under federal law?
A) discrimination against gays and lesbians
B) discrimination against Muslims
C) discrimination against people from the Middle East
D) discrimination against women or men
Together, contingency variables determine the ________.
A) success of an organization
B) culture of an organization
C) structure of an organization
D) size of an organization
________ on Hofstede’s dimensions of natural culture is an attribute that describes how
materialistic a society is.
A) Power distance
B) Quality of life
C) Quantity of life
D) Individualism
Northrup Grumman Corporation empowers employees to ________ about products
throughout the manufacturing process as a means of monitoring quality.
A) accept decisions
B) reject decisions
C) make accept/reject decisions
D) obey decisions
A candy manufacturer that made candy at a lower cost without improving the quality of
the candy could be said to ________.
A) increase effectiveness without increasing efficiency
B) increase efficiency without increasing effectiveness
C) increase both effectiveness and efficiency
D) decrease both effectiveness and efficiency
Getting 100,000 workers to work together to build an enormous pyramid is evidence of
which management function?
A) planning
B) organizing
C) monitoring
D) budgeting
The transformation process transforms ________.
A) goods and services into products
B) inputs into services only
C) materials into goods only
D) inputs into goods and services
Which of the following is NOT thought to be a tool that managers can use to shape
behavior?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) attentional processes
________ is a performance measure of both efficiency and effectiveness of employees.
A) Employee productivity
B) Organizational citizenship behavior
C) Job satisfaction
D) Turnover
A supervisor jokingly tells a colleague, “You’re fired!” in an email. What risk does the
supervisor run?
A) Without verbal cues, the message may be taken seriously.
B) Without nonverbal cues, the message may sound ridiculous rather than funny.
C) Without nonverbal cues, the colleague may not believe him.
D) Without nonverbal cues, the message may be taken seriously.
A corporate strategy focuses primarily on ________.
A) an organization’s mission
B) an organization’s strengths
C) an organization’s weaknesses
D) an organization’s people
Compared to fully rational decision making, what is a major advantage of intuitive
decision making?
A) total reliability
B) fully quantified
C) thoroughness
D) speed
This kind of work group is brought together to accomplish a specific job or single
activity, such as the development of a new product.
A) command group
B) formal group
C) informal group
D) task group
An innovative organization needs to tolerate risk because employees ________ the
creative process.
A) being in physical danger is part of
B) being in physical danger is not part of
C) making mistakes is not part of
D) making mistakes is part of
The four managerial functions first described by Fayol are considered the “best”
because ________.
A) they were devised a long time ago
B) most sources still use them
C) they date back to ancient Greece and Rome
D) they are no longer popular today
When a manager attempts to covertly influence others by distorting the facts he is using
which of the following methods of reducing resistance to change?
A) manipulation
B) education
C) coercion
D) negotiation
Having separate payroll departments in each division of a divisional structure is an
example of which of the following?
A) efficiency, because payroll departments compete
B) duplication, because a single payroll department could do the job
C) effectiveness, because separate payroll departments create jobs
D) efficiency, because separate payroll departments can share methods of operation
Which of the following would be most likely to result in a manager recommending
counseling for an employee?
A) The employee and the job are mismatched.
B) The employee lacks desire to do the job.
C) The employee does not have the skills required for the job.
D) The employee has not been adequately trained.
When Don attends the retirement party, he will be operating in which of the
management roles?
A) leader
B) liaison
C) monitor
D) figurehead
French management style tends to be ________ in style.
A) permissive
B) group oriented
C) rule following
D) autocratic
When ________ exist(s) in a value chain, partners will be extremely reluctant to share
information.
A) sophisticated technological infrastructure doesn’t
B) sophisticated technological infrastructure
C) trust doesn’t
D) trust
While a degree of cultural imperialism may be at work, it is offset by the countertrend
of ________.
A) offshoring
B) McDonaldization
C) privatization
D) local nationalism
Theory Y assumes that people inherently ________.
A) are driven by fear
B) are unhappy
C) want to control their own destiny
D) don’t trust one another
Which of the following would be most likely to be true of two random people of the
same race?
A) They are likely to have very different skin color and hair type.
B) They are unlikely to speak the same language.
C) They are likely to have similar skin color and hair type.
D) They are likely to share the same cultural traditions.
The self-serving bias causes people to tend to attribute ________.
A) successes of others to external factors
B) failures of others to external factors
C) their own successes to internal factors
D) their own failures to internal factors