A new cell phone battery doubles battery life but also increases the cost of the phone.
This battery adds ________.
A) no value to the phone since it increases the cost
B) value to the phone only if the cost can be cut
C) value to the phone if more customers buy the phone
D) no value to the phone if more customers buy the phone
Application of Early Theories of Motivation (Scenario)
Three managers work at the Pabco Company. Aaron really “cracks the whip” on his
employees and firmly believes in strict controls and punishment for those employees
who do not perform to company expectations.
Zach has very few controls and believes that as long as people know what their
objectives are, they will exercise self-control and self-direction.
Susan has been trying to improve working conditions and manager-employee relations
to increase the level of productivity in her department
Zach is what type of manager?
A) Theory X-oriented
B) Theory Y-oriented
C) dictatorial
D) autocratic
If several efforts between a manager and an employee for reducing resistance to change
fail to allay employee fears, a manager might take him- or herself out of the process and
try this.
A) facilitation and support
B) negotiation between parties
C) manipulation
D) participation
Which of the following tends to impede a person’s creativity?
A) providing time and resources
B) clearly defined goals
C) being watched while you work
D) internal motivation
Most managers feel that formal, top-down plans created by corporate planning
departments are ________.
A) very useful
B) usually unsatisfactory
C) very detailed
D) excellent
The key to the Fiedler contingency model of leadership is to match ________.
A) leader and follower
B) leader and leadership style
C) leadership style and follower
D) leadership style and situation
Which of the following is the biggest concern when doing work at anytime and
anywhere?
A) employee payroll
B) security
C) employee accountability
D) customer satisfaction
When an auto executive who is upset because his teenage son got suspended from
school ends up nixing new design plans for no apparent reason, communication has
been distorted by this.
A) selective perception
B) emotion
C) filtering
D) gender
To create a competitive advantage that is sustainable, a company can begin by focusing
on quality, then ________.
A) make sure quality doesn’t decline at too rapid a pace
B) make incremental improvements to keep quality levels high
C) change its entire product line frequently
D) slowly diminish quality and raise the prices of its products
The job characteristics model (JCM) maintains that ________ is critical to motivating
workers.
A) how workers are treated
B) how jobs are designed
C) equal treatment for all
D) setting goals
Group decisions generally feature ________ acceptance than decisions made by an
individual.
A) greater
B) less
C) neither greater nor less
D) more enthusiastic
This is one of the best ways for entrepreneurs to deal with especially difficult
work-related or personal problems.
A) read self-help books
B) consult trusted employees
C) develop a network of trusted peers
D) consult relatives and family members
Reading a movie script allows you to perceive ________ forms of communication.
A) verbal, body language, and verbal intonation as
B) only verbal
C) only nonverbal
D) both verbal and nonverbal
The “calm waters” metaphor envisions an organization as ________.
A) a large ship on a roiling sea
B) a large ship on a calm sea
C) a small raft on a calm sea
D) a small raft on a roiling sea
Permanent work groups are not likely to go through this stage.
A) storming
B) adjourning
C) forming
D) norming
The three elements that make up an attitude are its ________ components.
A) cognitive, affective, and behavioral
B) affective, effective, and defective
C) cognitive, component, and affective
D) behavioral, cognitive, and misbehavioral
Evidence that managers in the fifteenth-century Venetian shipbuilding facility were
interested in keeping track of materials is best shown by which of the following?
A) an accounting system
B) an assembly line
C) an inventory system
D) wine breaks for employees
Troubled companies seek ________ to address serious problems.
A) competitive strategies
B) corporate strategies
C) vertical and horizontal strategies
D) renewal strategies
Henry Ford’s statement that “History is more or less bunk” is best refuted by which of
the following statements?
A) History has been shown to be 100 percent accurate.
B) History can put current activities in perspective.
C) Historical facts are seldom proven to be wrong.
D) People who write history always have an agenda.
Which three needs are recognized in McClelland’s three-needs theory?
A) achievement, power, security
B) achievement, power, affiliation
C) power, comfort, stimulation
D) security, self-interest, affiliation
The managerial role that changes the most between middle and top managers is
________.
A) planning
B) organizing
C) controlling
D) leading
When an auto designer’s presentation of a new design shows all of the good features of
the design but fails to mention the poor gas mileage that the model will get, she is
engaging in this.
A) emotion
B) selective perception
C) information overload
D) filtering
The role of ________ is more important for managers of small organizations than for
managers working in large corporations.
A) disseminator
B) spokesperson
C) entrepreneur
D) resource allocator
In evaluating quality, the performance of a product is measured in ________.
A) how the product looks and feels
B) how well the product operates
C) how long it takes the product’s operation to deteriorate
D) what special characteristics a product has
A high-quality product that doesn’t break down and doesn’t suffer from significant
performance deterioration over a long period of time is said to have ________.
A) conformance
B) aesthetics
C) features
D) durability
When Don reviews the equipment malfunction, what management role will he play in
deciding whether to bring in extra people?
A) monitor
B) disseminator
C) resource allocator
D) disturbance handler
Surprisingly, studies show that emotional stability is ________.
A) positively related to job performance
B) not positively related to happiness
C) positively related to job type
D) not positively related to job performance
Which U.S. law gives you the legal right to see your professor’s letter of
recommendation?
A) Civil Rights Act of 1991
B) Privacy Act of 1974
C) Polygraph Protection Act of 1988
D) Sarbanes-Oxley Act of 2002
Which of the following is true of the three early theories of motivation?
A) Herzberg focuses on job satisfaction.
B) McGregor does not address motivation.
C) Maslow focuses on job satisfaction.
D) Herzberg focuses on needs.
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company’s rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
use or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
Sondra has decided to collect information about the features the company needs for its
system. Which stage of the decision-making process is she carrying out?
A) identify alternative solutions
B) identify decision criteria
C) evaluate her decision’s effectiveness
D) allocate weights to the criteria
Successful managers tend to be better at ________.
A) doing their own work than helping others
B) identifying their own goals than identifying goals of subordinates
C) helping others achieve goals than achieving their own goals
D) accomplishing goals than identifying goals
This section of a full business plan would include possible income statements for the
next three years.
A) financial data and projections
B) executive summary
C) analysis of opportunity
D) description of the business
When Don meets with Phil to discuss Phil’s output decline, in which management role
will Don be operating?
A) leader
B) figurehead
C) disseminator
D) spokesperson
The Industrial Revolution is largely credited with ushering in the birth of ________.
A) the corporation
B) fair pay for workers
C) craftsmanship
D) fair treatment for workers
A leader who provides maximum supportive behavior and a great deal of explicit
instructions for how to carry out a task is assuming this SLT role.
A) telling
B) selling
C) participating
D) delegating