In a global team, team members should guard against ________, which can be a source
of discord and resentment among team members.
A) ambiguity
B) risk
C) stereotyping
D) diversity
Early users of work specialization in the early twentieth century found that the practice
ultimately resulted in ________.
A) higher profits and better employee morale
B) bored workers with low morale
C) huge and permanent productivity gains
D) better communication among employees
Which of the following should a team try to completely eliminate, if possible?
A) conflict
B) disagreement
C) social loafing
D) individual accountability
When a young basketball player copies the free throw style of an NBA player, he or she
is using his or her ________.
A) retention processes
B) motor reproduction processes
C) attentional processes
D) reinforcement processes
Which of the following is on the rise in today’s organizations?
A) respectful behavior
B) use of good manners
C) hostility and aggression
D) amicable relations
A proactive person would be most likely to say this about his or her life.
A) I feel trapped.
B) If I don’t like something, I fix it.
C) If I don’t like something, I learn to live with it.
D) I like to leave well enough alone.
One managerial function that is identical in both Fayol’s and Mintzberg’s systems is
________.
A) leader
B) resource allocator
C) monitor
D) negotiator
Herbert Simon found that in making decisions, most people satisficed because they had
limited ability to ________.
A) be truthful and honest in situations that deal with other people
B) think independently
C) deal with difficult situations
D) grasp present conditions and anticipate future conditions
Reading is an example of this communication step.
A) feedback
B) encoding
C) sending
D) decoding
An important part of the controlling function is ________.
A) evaluating
B) structuring
C) coordinating
D) punishing
Which element of motivation is a measure of intensity or drive?
A) direction
B) energy
C) persistence
D) achievement
A manager chooses to ignore a rigorous decision-making process and selects TV
monitor A over monitor B because he “trusts” company A more than company B. If the
decision he made was rational, which of the following is true?
A) Monitor A is really the better choice.
B) The manager should have included “trust” as a criterion.
C) Monitor B is really the better choice.
D) The manager must have made a mistake in calculating his weighted criteria.
As one of his first tasks in a new job, Steve’s boss asks him to develop a database that
lists the educational level, special capabilities, and specialized skills of all the
employees in his firm. This is known as a ________.
A) job description
B) human resource inventory
C) lengthy process
D) job analysis
Robert Owen, Mary Parker Follett, and Hugo Munsterberg wrote extensively about how
important ________ to an organization’s success.
A) people are
B) top-level managers are
C) resources are
D) financial backing is
Specific goals are a ________ factor that contributes to overall team effectiveness.
A) context
B) work design
C) process
D) composition
Which category of follower is considered to be both unable and unwilling to complete a
task?
A) R1
B) R2
C) R3
D) R4
Studies show that the higher the rank a star performer has in an organization, the more
he or she relies on ________ for success.
A) integrity
B) intelligence
C) emotional intelligence
D) loyalty
Which of the following is NOT a sign to look for in a successful orientation process?
A) The new employee feels comfortable.
B) The new employee clearly exceeds all productivity goals for his or her work unit.
C) The new employee has an easier transition into the workplace.
D) The new employee understands his or her duties and responsibilities.
Which three factors act to shape and sometimes distort perception?
A) the perceiver, target, context
B) attitudes, past experiences, expectations
C) temperature, time, location
D) past experiences, context, location
Software programs that use a series of questions to aid humans in decision making are
called ________.
A) text reading software
B) expert systems
C) group systems
D) support software
Few people are ever selected for a job without this.
A) taking a written test
B) undergoing an interview
C) taking a performance-simulation test
D) taking a physical test
________ is the process of organizing and interpreting sensory impressions to give
meaning to the environment.
A) Attribution
B) Selection
C) Learning
D) Perception
Convincing the ministers who controlled money and resources in ancient Egypt that
building a pyramid was worth the effort is evidence of which management function?
A) planning
B) organizing
C) monitoring
D) leading
Emotional intelligence includes all of the following EXCEPT ________.
A) cognitive skills
B) self-awareness
C) self-management
D) social skills
Which of the following is NOT a common reason that people resist change?
A) habit
B) uncertainty
C) concern over personal loss
D) overconfidence
During the storming stage of group development, high levels of conflict ________.
A) are necessary for group cohesiveness
B) increase group cohesiveness
C) can contribute to group effectiveness
D) are never a factor in group effectiveness
Which of the following best defines regret in a payoff matrix?
A) Regret refers to the difference of the sum of the values in a chosen strategy and the
sum of the best strategy.
B) Regret refers to the difference of the sum of the values in a chosen strategy and the
sum of the worst strategy.
C) Regret refers to the sum total of the sum of the values in a chosen strategy and the
sum of the best strategy.
D) Regret refers to the extra amount of money that could have been made had the
person chosen a different strategy.
An actor on stage getting “up” for a performance is an example of which of the
following?
A) a negative aspect of stress
B) a positive aspect of stress
C) a condition not related to stress
D) both a positive and a negative aspect of stress
The three main models that managers use to make decisions are ________.
A) rational, bounded rational, and intuitive
B) rational, irrational, and bounded rational
C) intuitive, unintuitive, and rational
D) bounded rational, intuitive, and systematic
In a project structure, when employees finish a project they ________.
A) return to their department
B) return to a different division
C) move on to another project
D) return to their regular work
Organizational processes in value chain management organizations need to eliminate
________.
A) nonvalue-adding activities
B) demand forecasting
C) ties between customers and suppliers
D) organizational core competencies
It is estimated that in the United States, about ________ of all economic output is
toward making tangible, physical objects.
A) 10 percent
B) 20 percent
C) 40 percent
D) 80 percent
Which of the following best summarizes Blake Mycoskie’s (the founder of TOMS
shoes) business philosophy?
A) A business should be ethical but not socially responsible.
B) A business should be socially responsible but not ethical.
C) A business should be both ethical and socially responsible.
D) A business should not worry about being either ethical or socially responsible.