In organizations such as Saint-Gobain Performance Plastics, ________ are brought
together to work on the company’s premises.
A) customers and company employees
B) current and retired employees
C) competitors and customers
D) customers and suppliers
Which of the following is NOT included as part of the quantitative approach to
management?
A) statistics
B) optimization models
C) organizational behavior
D) computer simulations
________ are the most transformative technology in developing economies.
A) Mobile phones
B) Televisions
C) Intranets
D) E-mails
All of the following appear to be universal elements of transformational leadership
EXCEPT ________.
A) dynamism
B) vision
C) trustworthiness
D) aggressiveness
Escalation of commitment can occur when people don’t ________.
A) want to make a decision
B) want to admit that an earlier decision was flawed
C) accept current conditions
D) understand that conditions have changed
A common factor that all managers face in today’s world is the ________.
A) changing nature of work
B) lagging development of technology
C) demand to move to a production based economy
D) boredom of employees
Which statement is true of the skills that members of work groups and work teams must
have?
A) Work group members need complementary skills.
B) Work team members need random skills.
C) Work team members need complementary skills.
D) Work group members need random skills.
The board of directors of the Four Forks Generating Corporation is meeting to consider
the construction of a new electrical generation facility near the Four Forks River.
Director Appleton prefers a coal-burning plant because it promises to be the most
profitable alternative. Over the short term at least, a coal plant will be by far the least
expensive facility to build and operate. Coal is cheap and the considerable pollution
from the plant won’t affect anything within hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest
city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very
expensive. However, Estrella has discovered that the job can be done much more
cheaply by cutting some corners–while still strictly following all laws–and creating
some additional risk for the community.
Director Jossleman supports the most expensive option of the three–she wants a wind
farm to be built along the banks of the river on top of a ridge. The wind turbines
produce absolutely no pollution and pose no threat to the community or the
environment. They are expensive to build and to operate at the current time because
they require elaborate back-up systems to function when the wind isn’t blowing.
Director Estrella exhibits which of the following social responsibility views?
A) social awareness
B) socioeconomic view of social responsibility
C) classical view of social responsibility
D) social obligation
The extroversion versus introversion scale on the Myers-Briggs Type Indicator
determines whether a person is oriented ________.
A) outwardly or inwardly
B) toward gathering data or the big picture
C) logically or emotionally
D) toward planning or flexibility
Part-time, temporary, and contract workers who are available for hire on an as-needed
basis are known as ________.
A) consultants
B) core employees
C) summer employees
D) a contingent workforce
In attribution theory, the behavior of an individual who shows low distinctiveness and
low consensus is likely to be attributed as ________.
A) internally caused
B) externally caused
C) beyond his or her control
D) not his or her fault
In forward vertical integration, a company becomes its own ________, while in
backward vertical integration, the company is its own ________.
A) supplier; distributor
B) supplier; customer
C) distributor; monitor
D) distributor; supplier
The most popular OD efforts involve cooperation and these kinds of activities.
A) individual interactions
B) group interactions
C) group assessment
D) individual assessment
Which of the following is a key element of total quality management (TQM)?
A) responding to customer needs
B) responding to employee needs
C) anticipating moves of competitors
D) anticipating employee needs
This type of stress allows a person to perform at their highest levels during times when
performance is important.
A) Dysfunctional
B) Behavioral
C) Functional
D) Psychological
In an attempt to get employees to stop congregating, a manager decides to remove free
bagels from the company snack bar. Which behavior-shaping method is she using?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
________ is the unique combination of psychological traits that describe a person.
A) Character
B) Intelligence
C) Behavior
D) Personality
When Don attends the retirement party, he will be operating in which of the
management roles?
A) leader
B) liaison
C) monitor
D) figurehead
Which level of management would be more concerned with designing the overall
structure of an organization?
A) Middle management
B) Supervisory management
C) Top management
D) First line management
A pharmaceutical company manager attending a meeting of academic scientists would
be functioning in which role?
A) informational
B) figurehead
C) liaison
D) decisional
Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8
Mexican fast-food restaurants. The success you have experienced in the last 5 years has
you thinking of what to do with the business next. Should you expand the business at
the current rate? Open new and different restaurants? What?
Up to now your success has been based on selling high-quality tacos and burritos at a
price that others can’t match. Your business is pursuing which of Porter’s strategies?
A) differentiation strategy
B) cost leadership strategy
C) competitive advantage strategy
D) focus strategy
Supporters of social responsibility claim that being socially responsible ________.
A) increases short-term profits
B) decreases long-term profits
C) increases long-term profits
D) decreases short-term profits
Which of the following reflects the major contribution of GATT to globalization?
A) It instituted strict controls on international currencies.
B) It simplified patent and copyright laws.
C) It reduced barriers to international trade and investment.
D) It eliminated the divide between the rich and the poor.
George constantly strives to excel. He must always get the highest grade in the class
and has a sense of urgency about him at all times. George probably has which of the
following?
A) Type A personality
B) Type B personality
C) both Type A and Type B personalities
D) neither Type A nor Type B personality
How do global supply chains resemble biological organisms?
A) Global supply chains are highly resilient in many ways, yet show marked
vulnerability to seemingly small events.
B) Global supply chains are highly resilient in many ways, yet they show a marked
need for increasing amounts of energy.
C) Global supply chains are highly resilient in many ways, yet they show a marked
need for conflict and war.
D) Global supply chains are highly resilient in many ways, yet show marked
vulnerability to microscopic intruders.
To find out how many activities are taking place at a given time in a Gantt chart,
________.
A) read across a single row
B) read down a single column
C) count the total number of bars
D) count the total number of actual progress bars
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
In setting up interviews for an executive position, Frances makes sure to include
candidates of different ethnic backgrounds, including individuals from protected
minority groups. Which kind of program is she attempting to carry out?
A) minority protection
B) positive action
C) diversity protection
D) affirmative action
The integrated model for motivation as shown in the chapter reading features the
following basic sequence.
A) effort → performance → rewards → individual goals
B) effort → equity → goals → needs
C) needs → factors → extrinsic factors → individual goals
D) needs → goals → individual effort → organizational goals
Expectancy theory and goal-setting theory align well with American workers because
American culture places a strong emphasis on ________.
A) collectivism and achievement
B) achievement and individualism
C) individualism and high power distance
D) low power distance and high uncertainty avoidance
What is the difference between an intranet and an extranet?
A) An extranet works only within an organization, while an intranet extends to
authorized users who are outside of the organization.
B) An intranet works only within an organization, while an extranet extends to
authorized users who are outside of the organization.
C) Both networks do the exact same thing and simply have different names.
D) An intranet has contact with the Internet, while an extranet does not have contact
with the Internet.
A major criticism of Fiedler’s work stated that it failed to recognize that effective
leaders ________.
A) are always task oriented
B) can change leadership styles
C) cannot change leadership styles
D) are always relationship oriented
If you believe that you control your own destiny, then your personality would be
described as having a(n) ________.
A) external locus of control
B) high Mach score
C) low Mach score
D) internal locus of control
Perhaps the best predictor of whether or not a person will become an entrepreneur is
how ________ she is.
A) proactive
B) talented
C) likeable
D) desperate