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A cell phone company might ask managers to do some environmental scanning of blogs
that deal with electronics as a way to ________.
A) obtain new customers
B) identify emerging trends
C) obtain new advertisers
D) identify potential rivals
Most training in U.S. organizations is ________.
A) on-the-job training
B) off-the-job training
C) classroom training
D) simulation exercise training
________ are important because they provide the standards against which all
organizational accomplishments are measured.
A) Goals
B) Guidelines
C) Models
D) Rules
Managers hire contingent workers because they are ________ than permanent workers.
A) more loyal
B) more productive
C) more flexible
D) less costly
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Greece Jana visited a pharmaceutical operation. She found that managers there were
charming but not at all shy. If they thought they were right they tended to be aggressive
and confrontational. How would you characterize this trait?
A) high uncertainty avoidance
B) assertive
C) future oriented
D) low uncertainty avoidance
A(n) ________ organization is able to change rapidly as needs require.
A) organic
B) hierarchical
C) vertical
D) mechanistic
One prominent argument against being socially responsible makes the claim that
business managers are ________ to address social concerns.
A) too impractical
B) not competent
C) too wealthy
D) too out of touch
Which of the following is an organizational technology change?
A) purchase of a new backhoe
B) employees expecting a raise
C) employees accepting a new schedule
D) widening of span of control
Organizing includes ________.
A) defining organizational goals
B) resolving conflicts
C) motivating organizational members
D) determining who does what tasks
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
The group was in the ________ stage when it was competing to see who would lead the
group.
A) performing
B) storming
C) forming
D) adjourning
The "father" of scientific management was ________.
A) Henri Fayol
B) Robert L. Katz
C) Henry Mintzberg
D) Frederick Winslow Taylor
In general, an entrepreneurial venture that sees ________ as its competitive advantage
would tend to be ________ in structure.
A) efficiency; organic
B) efficiency; informal
C) innovation; mechanistic
D) innovation; informal
Material inputs in an open system organization include ________.
A) capital
B) human resources
C) raw materials
D) information
According to Herzberg, which of the following is considered a motivator?
A) pay
B) working conditions
C) hygiene factors
D) responsibility
Which of the following types of managers is responsible for making organization-wide
decisions and establishing the plans and goals that affect the entire organization?
A) team leader
B) top manager
C) department head
D) project leader
Job redesigns are good ways to reduce stress that employees feel from ________.
A) work overload or boredom
B) work overload only
C) boredom only
D) boredom overload
If a visionary-leader CEO switched from one company to another, you would expect
________ to follow her to the new company.
A) all employees and managers
B) no employees
C) no managers
D) some employees and managers
In allocating weights to the decision criteria, which of the following is most helpful to
remember?
A) All weights must be the same.
B) The total of the weights must equal 100.
C) The high score should be a 10, and no two criteria should be assigned the same
weight.
D) Assign the most important criterion a score, and then assign weights against that
standard.
An especially difficult part of the coordination and collaboration requirement for
successful value chain management is identifying things that ________.
A) you value but customers may not value
B) customers value but you may not value
C) both you and customers value
D) you value but do not add value to the value chain
A business model is ________.
A) a competitor that a company seeks to emulate
B) a strategic design for how a company intends to make profit
C) a theoretical ideal that a company seeks to emulate
D) an unrelated organization whose practices a company seeks to emulate
Job studies show that this Big Five personality dimension was consistently important
for success no matter what the job type.
A) extraversion
B) conscientiousness
C) openness to experience
D) emotional stability
In process consultation, ________ observe and analyze an organization to find ways to
improve interpersonal processes.
A) outside consultants
B) top-level managers
C) ordinary employees
D) company efficiency specialists
An innovative organization needs to tolerate ________ because creative ideas
sometimes seem foolish at first.
A) mismanagement
B) the impractical
C) conflict
D) inefficiency
Which of the following countries' laws pertaining to HRM practices most closely
parallel those in the United States?
A) Canada
B) Mexico
C) Australia
D) Germany
Recent studies indicate that this measure of ability is the best predictor of who will be a
leader in an organization.
A) standardized test intelligence
B) academic intelligence
C) technical expertise
D) emotional intelligence
What does a company's prompt, courteous, and helpful answering of a telephone with a
human operator signal to the customer who is calling?
A) The company has high prices.
B) The company is wasting resources on telephone operators.
C) The company is responsive to the customer's needs.
D) The company has low prices.
Where did the modern era of manufacturing primarily begin?
A) the coal industry
B) Detroit automobile factories
C) southern cotton plantations
D) northeastern textile mills
Max Weber helped ________.
A) develop the idea of the idealistic workplace
B) develop general administrative theory
C) develop scientific management
D) carry out time-and-motion studies
Attitudes that value collaborating, openness, and mutual respect are requirements for
________.
A) all value chain management companies
B) all companies
C) all value chain management companies that use a "sharing" style
D) some, but not all, value chain management companies
The work of a manager ________.
A) is strictly limited to overseeing and monitoring the work of others
B) may involve performing tasks that are not related to overseeing others
C) involves only high-level tasks that require a sophisticated skill set
D) does not involve interaction with nonmanagerial employees
How many workers were involved in building a single Egyptian pyramid?
A) millions
B) tens of millions
C) about 50,000
D) about 100,000
High-quality service that gives customers an experience that doesn't vary from time to
time is called ________.
A) convenience
B) accuracy
C) completeness
D) consistency
Jeff, a manager at the Flux Soap Store, notices that the store regularly runs out of
Jasmine-Berry soap. Currently, the reorder point is fixed when inventory reaches 40
percent of maximum. Which adjustment should Jeff make in a fixed-point reordering
system?
A) Jeff should lower the reorder level to a point where inventory of Jasmine-Berry soap
is at 30 percent of maximum.
B) Jeff should lower the reorder level to a point where inventory of Jasmine-Berry soap
is at 10 percent of maximum.
C) Jeff should raise the reorder level to a point where inventory of Jasmine-Berry soap
is at 50 percent of maximum.
D) Jeff should lower the reorder level to a point where inventory of Jasmine-Berry soap
is at half of the previous level.
