After a thorough company-wide self-examination, company Y decides to set up work
teams. This is an example of ________.
A) an internal change causing an external change
B) an internal change causing another internal change
C) an external change causing another external change
D) an external change causing an internal change
According to Katz, the four critical managerial skills can be classified as ________.
A) technical, political, conceptual, and empirical
B) interpersonal, political, empirical, and technical
C) technical, interpersonal, political, and controlling
D) technical, political, interpersonal, and conceptual
Inputs in the transformation process include ________.
A) physical, material substances only
B) both material and nonmaterial items
C) nonmaterial items only
D) equipment and materials only
Non-profit organizations are different from for-profit organizations primarily ________.
A) in the way make decisions
B) in the way they measure success
C) in the way they motivate employees
D) in how they hire employees
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to determine what needs to
be done and by whom, and her understanding of the basic “management processes.”
If Brenda accomplished her projects on time with high-quality results, but she took
more time than other managers in the process, you could say that as a manager she was
________.
A) efficient, but not effective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but not efficient
Which of the following is a common myth about the study of management?
A) Management is just common sense.
B) Managers need to be well disciplined in all of the business areas.
C) Managers are found in all types of organizations, large and small.
D) Many of today’s managers are minorities.
Of the approaches to pursuing international markets, developing a ________ involves
the greatest commitment and risk.
A) franchise
B) joint venture
C) strategic alliance
D) foreign subsidiary
Which of the following do managers NOT typically use to formulate strategies?
A) finding ways to exploit the organization’s strengths
B) finding ways to protect the organization from external threats
C) finding ways to rule out existing organizational opportunities
D) finding ways to correct organizational weaknesses
Which of the following is NOT a reason that the importance of trust has increased in
today’s business climate?
A) Job performance is related to trust.
B) Job satisfaction is related to trust.
C) Only 60 percent of U.S. employees trust their leaders.
D) Downsizing has eroded the faith that workers have in their leaders.
After spending several hours looking over an architect’s plans, Wendy formed a new
impression for a new building design. Which component of attitude did she change?
A) affective
B) behavioral
C) emotive
D) cognitive
Which of the following is NOT considered to be a part of the planning function of a
manager?
A) defining goals
B) motivating
C) mapping out strategy
D) making decisions
________ is a good example of a multidomestic corporation.
A) Coca-Cola
B) John Deere
C) Procter & Gamble
D) The New York Yankees
Unlike the manager of a small business, the most important concerns of a manager in a
large organization are focused ________.
A) externally, particularly on entrepreneurial tasks
B) internally, particularly on the allocation of resources
C) on setting goals
D) on planning ways to improve organizational structure
In a decision tree, each possible outcome ________.
A) gets assigned a probability value between 0 and 1.0
B) gets assigned a probability value of 50 percent
C) gets assigned a probability value between 0 and 50 percent
D) gets assigned a probability value between 0.5 and 1.0
A banker opts for short-term gain despite indications that his decision might not pay off
in the long run. Which error or bias is the banker guilty of?
A) overconfidence
B) immediate gratification
C) selective perception bias
D) representation
________ management oversees the transformation process that converts resources
such as labor and raw materials into finished goods and services.
A) Control
B) Operations
C) Systems
D) Planning
A product such as an iPhone that has a design that is appealing to customers is said to
have good ________.
A) durability
B) aesthetics
C) features
D) conformance
Workforce diversity will be significantly affected in the next decade by ________.
A) increases in the teen worker population
B) the aging of the U.S. population
C) increases in the U.S. divorce rate
D) increases in U.S. birthrates
________ marked the end of the 50-year Cold War and smoothed the integration of
former command economies into the global economy.
A) The end of World War II
B) The Bolshevik Revolution in Russia
C) Free-market reforms in China and the former Soviet Union
D) China’s move to join the WTO
One of the key components of total quality management (TQM) is a focus on ________
improvement.
A) gradual
B) dramatic
C) continual
D) meaningful
The purpose of operations management is to manage ________.
A) inputs
B) outputs
C) the transformation process
D) the manufacturing process
Equity theory uses the ratio of output you get from your job to the amount of ________.
A) input you put into your job
B) output a referent gets from a job
C) benefit you get from your job
D) compensation you get from your job
SWOT analysis combines ________.
A) a company’s mission with its goals
B) external and internal analyses
C) a company’s philosophy with its ethics
D) profit with productivity
A leader should avoid a directive leadership style when ________.
A) tasks are highly structured
B) workers have an external locus of control
C) tasks are stressful and ambiguous
D) work groups experience conflict
Which of the following is NOT a characteristic of a small business?
A) has more formal managers than a large business
B) has about 200 employees
C) is not a “player” with impact within its industry
D) has a relatively small market share of its product
Dan in New York is part of a team that is creating new software for the One Laptop Per
Child program. The graphic designer for Dan’s team is in Uruguay. The programmers
for the team are in different parts of California. The team meets by videoconference
once a week. Dan’s team is likely to be a ________.
A) work group
B) functional team
C) cross-functional team
D) virtual team
A differentiation strategy ________.
A) usually focuses on price
B) must focus on price
C) can focus on a brand image
D) can focus on value, but not service
All of the following are goals of the orientation process EXCEPT ________.
A) reduce anxiety
B) familiarize the employee with the job
C) introduce the employee to his or her coworkers
D) discuss payments and benefits
Under which category would you classify skill in motivating subordinates?
A) interpersonal skills
B) conceptual skills
C) technical skills
D) political skills
Value is any aspect of a product that customers ________ in the product.
A) like or admire
B) want to see
C) will pay for
D) notice
________ assumes that employees have little ambition, dislike work, and avoid
responsibility.
A) Theory Y
B) Theory X
C) Self-actualization Need Theory
D) Belongingness Need Theory
This is a key characteristic in an organization with a functional structure.
A) adaptability
B) departmentalization
C) flexibility
D) little specialization
