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The first step in the six-step strategic management process is to ________.
A) analyze the organization's strengths and weaknesses
B) identify the organization's mission
C) identify feasible strategies
D) analyze the opportunities the organization has
The controlling management function is largely a matter of ________.
A) resolving conflicts
B) determining what needs to be done
C) monitoring to see that tasks are accomplished
D) enforcing rules for employees
All of the following are characteristics of value chain management EXCEPT ________.
A) it is externally oriented
B) it focuses on both incoming materials and outgoing products and services
C) it is efficiency oriented
D) it is effectiveness oriented
This is the most important resource in any value chain.
A) employees
B) raw materials
C) capital
D) technology
Which of the following is NOT an advantage of email?
A) Immediate feedback
B) Can be printed
C) Convenient
D) Inexpensive
Leaders who are looking for exceptionally high performance from subordinates might
try this approach.
A) supportive
B) directive
C) achievement oriented
D) participative
A low self-monitoring individual would NOT tend to pursue a career as ________.
A) an actor
B) a scientist
C) an accountant
D) an engineer
The ________ stage of the group development process is complete when members
begin to think of themselves as part of a group.
A) forming
B) storming
C) norming
D) performing
________ can lead to a value chain management company suffering losses of
intellectual property.
A) Not enough trust
B) Too much trust
C) Not enough diversity
D) Too much diversity
This is the dimension of trust that includes how reliable a leader is.
A) integrity
B) competence
C) consistency
D) loyalty
With respect to skills, most teams need this most.
A) members who excel at one particular skill
B) members who have only general skills
C) members who excel at different skills
D) members who have interpersonal skills
In the wake of high unemployment, statistics show that entrepreneurship is ________.
A) low
B) high
C) falling
D) neither rising nor falling
A group of people who share a concern, a set of problems, or a passion about a topic,
and who deepen their knowledge and expertise in that area by interacting on an ongoing
basis are called ________.
A) virtual team
B) communities of practice
C) communities of knowledge
D) blogosphere
The CEO of Cisco Systems likes to ________.
A) read emails from satisfied customers
B) listen to voice mails from satisfied customers
C) listen to voice mails from dissatisfied customers
D) argue with dissatisfied customers and try to convince them that they are wrong
When it was first starting out, the Viking Range company qualified as an
entrepreneurial organization because its products were ________.
A) high in quality
B) expensive
C) innovative and different
D) loved by serious cooks
A company's workers asking to be able to celebrate Mexican holidays is an example of
________ force for change.
A) an external workforce composition
B) an internal workforce composition
C) an external tactic
D) an internal strategy
An accept error occurs when an applicant ________.
A) who is hired performs poorly on the job
B) who is not hired would have performed well on the job
C) who is not hired is hired by another firm
D) who is hired performs adequately on the job
The board of directors of the Four Forks Generating Corporation is meeting to consider
the construction of a new electrical generation facility near the Four Forks River.
Director Appleton prefers a coal-burning plant because it promises to be the most
profitable alternative. Over the short term at least, a coal plant will be by far the least
expensive facility to build and operate. Coal is cheap and the considerable pollution
from the plant won't affect anything within hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest
city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very
expensive. However, Estrella has discovered that the job can be done much more
cheaply by cutting some corners–while still strictly following all laws–and creating
some additional risk for the community.
Director Jossleman supports the most expensive option of the three–she wants a wind
farm to be built along the banks of the river on top of a ridge. The wind turbines
produce absolutely no pollution and pose no threat to the community or the
environment. They are expensive to build and to operate at the current time because
they require elaborate back-up systems to function when the wind isn't blowing.
Suppose Director Jossleman proposes building a wildlife preserve near the wind farm
for the local community. What is Josselman demonstrating in her proposal?
A) social responsiveness
B) socioeconomic view of social responsibility
C) classical view of social responsibility
D) social awareness
Which of the following benefits of IT is specific to smaller firms?
A) It mitigates organizational anarchy.
B) It creates competitive advantages by encouraging organizational learning.
C) It aids in the consolidation of market monopolies.
D) It allows firms to design and produce customized products they can target to narrow,
cross-national market niches.
The component of attitude that is made up of knowledge and information is ________.
A) cognitive
B) behavioral
C) affective
D) practices
The second variable in expectancy theory requires the worker to ask him- or herself: If I
perform at a given level, how likely is it that I will ________?
A) attain the reward or outcome I am looking for
B) value a promotion if I get it
C) be treated fairly
D) be noticed by my superiors
An extranet is different from an intranet in that it ________.
A) allows participants to use the Internet
B) does not involve the Internet
C) is faster than an intranet
D) allows outside companies to participate
Failing to discard successful plans from the past is likely to lead to ________.
A) more success because conditions are unlikely to change in the future
B) failure because conditions are likely to change in the future
C) success because of the high quality of the plans
D) failure because of the low quality of the plans
Over time, the GATT evolved into the ________.
A) World Bank
B) International Monetary Fund
C) World Trade Organization
D) World Intellectual Property Organization
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. What is the maximum number of Droid units that the factory can make?
Monthly Product
A) 625
B) 1000
C) 5000
D) 800
To find out more about a job with a title of "assistant media buyer," you would find this
to be most helpful.
A) job title
B) job specification
C) job listing
D) job description
In the Six Sigma system, this is the highest level of quality.
A) Zero Sigma
B) One Sigma
C) Four Sigma
D) Six Sigma
Which of the following is NOT considered an interpersonal skill for a manager as
suggested by Katz?
A) communicating
B) mentoring
C) delegating
D) decisiveness
Fiedler concluded that task-oriented leaders performed best when the situation was
________.
A) highly favorable
B) highly unfavorable
C) either highly favorable or highly unfavorable
D) moderately favorable or moderately unfavorable
Stella manages the production team at Camden Inc., a manufacturer of heavy industry
machinery in the United States. She needs to decide if her firm should export finished
products or manufacture abroad. Which of the following would most likely help her
evaluate the best alternative in this instance?
A) What is the gross national income of the United States?
B) What are the costs of transporting raw materials, components, and finished products?
C) Is employee empowerment culturally favored in the United States?
D) What is the average annual rate of employee turnover in the manufacturing industry?
Because leading is one of the four basic managerial functions, ________ leaders.
A) all managers are
B) all managers should be
C) some managers are
D) some managers should be
A learning organization develops the capability to ________.
A) add new training programs to keep employees up to date
B) accept the conventional wisdom of the industry
C) continuously learn, adapt, and change
D) attract new employees who have special knowledge
Supporters of socially responsible businesses claim that by becoming socially
responsible, businesses can expect ________.
A) less government regulation
B) more government regulation
C) more strict enforcement of laws
D) more government interference
