A problem with the theories of both Maslow and McGregor is that they ________.
A) made no intuitive sense
B) focused exclusively on fear as a motivating factor
C) were never questioned by researchers
D) were never supported by empirical research
Anika loves being a professional dancer, but she feels stress from the tension-packed,
high-pressure, fear-filled demands of helping motivate members of her group. She is
likely to be experiencing stress from ________.
A) too much autonomy
B) organizational leadership
C) role overload
D) role ambiguity
In general, entrepreneurs tend to ________ more than the average person.
A) cut corners
B) take risks
C) avoid risks
D) avoid cutting corners
A group of bloggers who share information on the latest advances in computer aided
graphics would be an example of this.
A) knowledge circle
B) self-managed team
C) virtual team
D) communities of practice
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company’s rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
use or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
Sondra has determined that the speed of the system she settles on is twice as important
as the capacity of the system. Which stage of the decision-making process is she
carrying out?
A) allocation of weights to criteria
B) selecting an alternative
C) implementing the alternative
D) identifying the problem
Teams composed of individuals who have rarely actually met one another in person are
called ________.
A) cross-functional teams
B) self-managed work teams
C) problem-solving teams
D) virtual teams
The degree to which an employee identifies with his or her job or actively participates
in it refers to the employee’s ________.
A) job involvement
B) organizational commitment
C) global commitment
D) job satisfaction
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle spends time searching for new technologies for her plant, she is
performing which management role?
A) leader
B) entrepreneur
C) spokesperson
D) disturbance handler
To use a physical test as a selection device, a company must demonstrate that
________.
A) physical ability is related to job performance
B) the test is fair
C) the test is reliable
D) the test does not discriminate against people with physical disabilities
Many small entrepreneurial firms don’t have a deliberately planned organizational
structure because ________.
A) they are inefficient
B) small firms never need structure
C) the IRS prevents them from having a structure
D) one person does “everything”
In attribution theory, ________ behavior is largely beyond an individual’s control.
A) externally caused
B) internally caused
C) consistent
D) inconsistent
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company’s global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax’s decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax’s expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company’s commercial bank expanded its service network to
Asia.
In describing the main driver behind Pax’s expansion to China, Rashid is most likely to
emphasize ________.
A) high rate of employee attrition in China
B) advances in technology
C) reduction of barriers to trade
D) integration of world financial markets
The primary reason for why social loafing occurs is that output contributions from
________ easily be measured.
A) the entire group can
B) the entire group cannot
C) individuals can
D) individuals cannot
Convergence of consumer preferences has led to an enhanced emphasis on
standardization which implies that ________.
A) the consistently rising prices of consumer goods have led to a demand vacuum in the
market
B) the distance between consumers worldwide has increased with the advent of
technology
C) the raw materials, parts, and components sourced by professional buyers are very
similar in design and structure
D) the globalization of services has adversely affected the quality of service worldwide
The durability an expensive pair of shoes provides has value since ________ are willing
to ________ it.
A) suppliers; provide
B) customers; pay for
C) manufacturers; make
D) managers; plan for
A traditional “top down” organization is ________ organization.
A) a largely centralized
B) a largely decentralized
C) an absolutely decentralized
D) an absolutely centralized
The University of Iowa studies indicated that this was the most successful leadership
style.
A) autocratic
B) laissez-faire
C) combination of autocratic and laissez-faire
D) democratic
Organizational design requires a manager to ________.
A) decide who leads a group within an organization
B) change the culture of an organization
C) change or develop the structure of an organization
D) change the logo of an organization
Efficiency refers to ________.
A) the relationship between inputs and outputs
B) the additive relationship between inputs and outputs
C) the inverse relationship between inputs and outputs
D) decreasing inputs only
How do customers play a role in changing the job of the modern manager?
A) Managers are learning to think of customers as adversaries in a battle of survival.
B) Managers are inviting customers to take control of the planning and design of new
products.
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D) Managers are increasingly including customer satisfaction as a major goal.
Growth strategies include ________.
A) diversification, concentration, integration, stabilization
B) vertical integration, horizontal integration, concentration, diversification
C) vertical integration, horizontal integration, lateral integration, horizontal
concentration
D) integration, renewal, horizontal diversification, vertical diversification
Filtering tends to be more prevalent in this kind of organization.
A) organic
B) highly vertical
C) highly horizontal
D) non-mechanistic
As market globalization intensifies, ________.
A) the gap between the rich and the poor shrinks rapidly
B) the distance between consumers worldwide expands
C) individual firms respond to the challenges and new advantages that it brings
D) firms internationalize solely as a reaction to it
Estban was rated a 5,8 on the managerial grid. A good way to describe Estban is
________.
A) high in concern for both people and production
B) high in concern for people, low in concern for production
C) high in concern for people, moderate in concern for production
D) low in concern for people, moderate in concern for production
An organization’s real goals and priorities are best revealed by ________.
A) its official stated goals
B) its actions in the marketplace
C) its statements to the press
D) its mission statement
Adam Smith’s Wealth of Nations was first published in the same ________ as the
Declaration of Independence.
A) city
B) year
C) publishing house
D) country
In today’s diverse workforce, which factor do managers need to focus on most to
maximize motivation?
A) control
B) well-organized workplace
C) flexibility
D) status and recognition
Effectiveness is synonymous with ________.
A) cost minimization
B) smart management
C) goal attainment
D) efficiency
Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
Above all, jobs and job design in a value chain management company must be
________.
A) flexible
B) high paying
C) strictly defined and not likely to change
D) completely undefined
Which of the following is a key difference between managerial and nonmanagerial
employees?
A) Managerial employees receive higher pay compensation.
B) Nonmanagerial employees have less formal education.
C) Nonmanagerial employees do not oversee the work of others.
D) Managerial employees work longer hours.
One effect of planning on managers is that it forces them to ________.
A) fear change
B) anticipate and consider the effect of change
C) work to prevent change
D) ignore any change that doesn’t directly affect them