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Deming felt that doing quality work was this.
A) a job requirement
B) a goal
C) a standard to strive toward
D) optional for most jobs
Maslow's theory is a hierarchy because ________.
A) all needs are equal
B) all needs are important
C) needs are satisfied sequentially
D) needs are never truly satisfied
In attribution theory, the behavior of an individual who shows high distinctiveness and
low consistency is likely to be attributed as ________.
A) under his or her control
B) his or her responsibility
C) internally caused
D) externally caused
Companies that are well managed can prosper during difficult economic times by
depending on ________.
A) government bailouts
B) filing for bankruptcy
C) raising prices
D) a loyal customer base
Team skills ________.
A) are all inborn
B) can be learned
C) can never be learned
D) cannot be picked up through training
Value is any aspect of a product that customers ________ in the product.
A) like or admire
B) want to see
C) will pay for
D) notice
The requirement for value chain management that involves better product demand
forecasting information is ________.
A) leadership
B) organizational culture and attitudes
C) coordination and collaboration
D) organizational processes
Which action best shows a speaker that you are paying close attention?
A) avoiding interruptions of the speaker
B) avoiding over talking
C) direct eye contact
D) smooth transitioning from listener to speaker
Informal planning is ________.
A) always performed at the lowest organizational level
B) general and usually lacks continuity
C) performed exclusively by middle managers
D) more specific than formal planning
Which of the following would be a fairly objective criterion by which a bicycle buyer
could assess different bike models?
A) color
B) weight
C) quality of craftsmanship
D) style
A(n) ________ organization has a high degree of specialization, formalization, and
centralization.
A) organic
B) horizontal
C) learning
D) mechanistic
You would expect an undeveloped country like ________ to have a predominately
________ economy.
A) Laos; nonservice
B) Laos; service
C) Great Britian; manufacturing
D) Belgium; nonservice
The classical view of social responsibility holds that spending time, money, labor, or
energy to improve society's welfare would ________.
A) deprive stockholders of resources that could be used to generate profits
B) not have any positive or negative impact on stockholders
C) help maximize profits for stockholders
D) show stockholders that the company knows best
Which of the following best defines organizational behavior?
A) the actions of organizations in the workplace
B) the study of the workplace
C) the study of organizations
D) the study of the actions of people at work
An organization is ________.
A) the physical location where people work
B) any collection of people who perform similar tasks
C) a deliberate arrangement of people to accomplish some specific purpose
D) a group of individuals focused on profit-making for their shareholders
Which of the following best identifies how well ethics can be learned?
A) Ethical training can increase awareness of ethical issues.
B) Ethics are inborn and cannot be changed or learned.
C) Ethical problem-solving practice helps almost all people avoid ethical dilemmas.
D) Ethical problem-solving practice is worthless.
The key to expectancy theory is that an individual's goals ________.
A) are not too high
B) are not too high and not too low
C) match the goals of fellow workers and superiors
D) match the rewards provided by the organization
A good model for Mary Parker Follett's view of a successful organization might be
________.
A) a movie theater audience
B) a state legislature
C) a beehive
D) a college classroom
________ can cause people in a group to fail to express their true opinions.
A) Ambiguous responsibility
B) Group imbalance
C) Pressure to conform
D) Years of experience
The Myers-Briggs Type Indicator (MBTI) is based on ________ that are revealed in a
100-item questionnaire.
A) two dimensions
B) four dimensions
C) four personality types
D) eight personality types
Which of the following is NOT a contingency variable?
A) routineness of tasks performed
B) organizational size
C) environmental uncertainty
D) organizational history
A brief mission statement of an entrepreneurial venture would be included in this
section of a full business plan.
A) analysis of opportunity
B) description of the business
C) executive summary
D) analysis of the context
Theodore and James have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Their company, which includes TJ Soft
stores, is looking for opportunities in the future that include international operations.
A game company in Thailand wants TJ Soft to join it and work together to create a new
game that bears the brand name of both companies. What would be an appropriate
approach for this venture?
A) global strategic alliance
B) licensing agreement
C) joint venture
D) franchise
Traditional organizational designs tend to be more mechanistic and include ________.
A) simple, complex, and divisional structures
B) simple, functional, and dysfunctional structures
C) functional, divisional, and vertical structures
D) simple, functional, and divisional structures
Emotions can distort communication ________.
A) for senders only
B) for receivers only
C) for both senders and receivers
D) only when negative
Which of the following is a key difference between managerial and nonmanagerial
employees?
A) Managerial employees receive higher pay compensation.
B) Nonmanagerial employees have less formal education.
C) Nonmanagerial employees do not oversee the work of others.
D) Managerial employees work longer hours.
Two movie studios combining to form one larger studio is an example of which of the
following?
A) forward vertical integration
B) horizontal integration
C) backward vertical integration
D) diversification
The globalization of finance ________.
A) enables companies to minimize offshoring
B) contributes to firms' abilities to develop and operate world-scale production and
marketing
C) discourages innovation
D) discourages free international exchange of goods and services
During the first step of the planning phase of an entrepreneurial venture, this is
accomplished.
A) selecting a legal business organization form
B) stating a mission
C) selecting an organizational design
D) performing a copyright search
Value is created during the process of ________.
A) inputs being converted into outputs
B) inputs being stored
C) outputs being measured
D) operations being controlled
Who stands to benefit least from studying management?
A) a pro football coach
B) a pro football fan
C) a pro football owner
D) a pro football player
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to determine what needs to
be done and by whom, and her understanding of the basic "management processes."
Brenda's high project completion rate indicates that she is ________.
A) an efficient manager
B) an effective manager
C) a good spokesperson
D) a good resource allocator
