Looking for ways to make their organization more flexible and innovative, today’s
managers may choose this kind of structure.
A) simple
B) divisional
C) functional
D) team
Which statement accurately defines work specialization?
A) It is the degree to which tasks are grouped together.
B) Individual employees specialize in doing part of an activity rather than the entire
activity.
C) Jobs are ranked relative only to their worth or value to the businesses.
D) Work specialization clarifies who reports to whom.
Which of the following terms does not fit the classic profile of the successful
entrepreneur?
A) high energy
B) reflective
C) persistent
D) resourceful
Uncovering business ideas, looking at competitors, and exploring financing options are
part of this phase of the entrepreneurial process.
A) identifying competitive advantage
B) exploring business forms
C) researching the venture’s feasibility
D) identifying potential opportunities
When an auto industry manager raves about plans for a new car design and fails to see
the flaws in the model, he is engaging in this.
A) selective perception
B) filtering
C) emotion
D) information overload
Deming was a strong believer in keeping accurate statistics and advocated ________
goals.
A) strictly nonnumerical
B) strictly numerical
C) both numerical and nonnumerical
D) both numerical and statistical
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M.
and reads his agenda for the day. Don’s first duty is to preside over a retirement party
for a beloved employee and say a few words on her behalf. Next, he will give a tour to a
news reporter who is writing a story on the new plant expansion. Don then has a
meeting with the unit manager, Phil Johnson, to discuss Phil’s recent performance drop
(a task Don always hates). Finally, in the late afternoon, Don will be reviewing the
recent equipment malfunction and deciding whether to deploy extra people to get the
equipment running as soon as possible. What a day!
What role will Don be performing when he gives the plant tour to the newspaper
reporter?
A) monitor
B) entrepreneur
C) spokesperson
D) resource allocator
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Denmark Jana met people who marveled about the ability of Americans to be so
“bold” and flexible when it came to making decisions about the future, while the Danish
tended to rely on rules when facing uncertainty. How would you characterize this trait
that Americans appear to have?
A) low uncertainty avoidance
B) high uncertainty avoidance
C) high power distance
D) individualistic
A wheelchair-bound applicant may be denied a job ________.
A) under no circumstances
B) if the job is strenuous or physically tiring in some way
C) if the job requires complete physical mobility
D) in some states
According to Henri Fayol, the principle of ________ gives managers the right to give
orders.
A) discipline
B) centralization
C) order
D) authority
A fully global organization might set up a ________ with a foreign company to create a
new, independent company that produces a specific product.
A) foreign subsidiary
B) franchise
C) licensing agreement
D) joint venture
Once SWOT analysis is complete, managers ________ to address the issues that came
up during the analysis.
A) formulate strategies
B) implement strategies
C) evaluate strategies
D) eliminate strategies
This “behavior” is really an attitude.
A) job satisfaction
B) turnover
C) workplace misbehavior
D) employee productivity
An especially difficult part of the coordination and collaboration requirement for
successful value chain management is identifying things that ________.
A) you value but customers may not value
B) customers value but you may not value
C) both you and customers value
D) you value but do not add value to the value chain
The jobs of assembly-line employees are to be changed to allow more tasks to be done
by individual workers. This is a reduction in ________.
A) work specialization
B) departmentalization
C) chain of command
D) centralization
The use of ringisei in Japanese organizations reflects which of the following values in
Japanese culture?
A) tradition-following
B) consensus-seeking
C) risk taking
D) go-it-alone
Internationalization Conference (Scenario)
At a conference on business internationalization strategies, representatives of three
different businesses meet to discuss a joint venture between their companies. Business
A is located in a country that internationalized during the second phase of globalization.
Business B is based in a country that internationalized during the third phase of
globalization. Business C is located in an emerging market country.
The representative from Business B is most likely from ________.
A) Panama
B) Hungary
C) Uganda
D) Japan
Which of the following is the best definition for the word satisfice?
A) very satisfying
B) not sufficient
C) accepts a less than perfect solution
D) requires a perfect solution
Regional economic integration blocs ________.
A) reduce trade and investment barriers
B) reduce private investments
C) adopt a hostile stance toward the private sector
D) hinder the cross-border flow of factors of production
One of the most important things a leader can do in a value chain management
company is ________.
A) provide a good role model
B) show a positive attitude
C) be friendly with employees
D) clearly express expectations
Frank and Lillian Gilbreth were best known in management circles for ________.
A) time-and-motion studies
B) industrial psychology
C) the Fourteen Principles of Management
D) scientific management
By giving employees two direct superiors, a matrix structure violates this key element
of organizational design.
A) unity of command
B) chain of command
C) span of management
D) decentralization
Results from the leader-participation model conclude that it is more important to talk
about autocratic and participative ________.
A) situations than leaders
B) leaders than situations
C) leaders than followers
D) followers than situations
A low-ranking employee having the best parking space in the company parking lot is an
example of ________.
A) status congruence
B) status incongruence
C) a status category
D) a status level
The line of authority that extends from the upper levels of management to the lowest
levels of the organization is termed the ________.
A) chain of responsibility
B) unity of command
C) staff authority
D) chain of command
Which of the following is NOT a topic that is addressed by organizational behavior
research?
A) motivation
B) managing conflict
C) demand forecasts
D) establishing trust
Described as the new frontier, this new challenge for managers has the potential to both
boast and drain employee productivity.
A) organizational politics
B) social media
C) environmental activism
D) intrapreneurship
The major disadvantage of company pensions is their ________.
A) link to employee retention
B) cost
C) attractiveness to young employees
D) tax liability for employees
In the Ohio State studies, ________ refers to how strict a leader’s standards are.
A) independent dimensions
B) comprehensive structure
C) initiating structure
D) consideration
All of the following are characteristics of a highly formalized organization EXCEPT
________.
A) explicit job descriptions
B) little discretion for employees
C) minimum number of rules
D) a standardized way of doing things
People who become entrepreneurs often have ________.
A) family money
B) no family money
C) family members who are entrepreneurs
D) no family members who are entrepreneurs
