In the 1960s and 1970s, companies in Japan and Germany began to catch up with U.S.
firms by focusing on quality.
A weakness of the divisional structure is that duplication of activities tends to occur.
Job specialization continues to be a popular way to increase productivity today.
Some organizational tasks are better done individually than in a team or group.
When information is passed to senior level managers, it is usually edited and filtered to
put the speaker in the best possible light.
Increased demand for employees typically is associated with increased demand for the
products or services offered by an organization.
Employment planning includes two steps: assessing current human resources needs and
developing a plan to meet those needs.
Most managerial decisions include an element of risk.
Many experts believe that for firms to compete globally they must focus solely on the
quantity of production and reducing costs.
A Latin American team member would be more likely than a North American team
member to afford status to an individual who comes from a powerful family.
To be considered a group, a gathering must include at least five people.
One advantage of a written communication is that it provides a record of the
information.
One of the keys that distinguishes an entrepreneurial organization from a conventional
organization is the concerted emphasis on growth.
The end of the Cold War in 1989 hindered the forces of market liberalization in Eastern
Europe.
Liquidity is a measure of an organization’s ability to access cash to meet its debt
obligations.
Hofstede based his ratings on the traits of people of different nationalities with whom
he was personally acquainted.
The decision of an organization to bring in new equipment from the outside is an
example of an external force that creates a need for organizational change.
An entrepreneurial venture is the same as a small business.
The purpose of feedback is to ensure that a message was received and understood.
Performance-simulation tests are thought to be one of the best methods for evaluating
job applicants in use today.
Situational leadership theory (SLT) states that an R1 worker who is unable and
unwilling to perform a task responds best to a telling leadership style.
Working conditions, in general, do not influence stress.
A good way to ease into employee empowerment is to let employees share in decision
making.
Employees in Mexico are less likely to belong to a union than employees in the United
States.
The fundamental attribution error states that individuals tend to overestimate the
influence of external factors in others.
The quantitative approach to management evolved out of mathematical methods of
solving military problems.
In the economic order quantity (EOQ) model, decreasing the order size will increase
carrying costs.
Gen Y individuals are those people who were born after 1997.
One major way that an organization can protect itself against sexual harassment cases is
to make sure that all employees are well educated on the topic.
Factories in the Industrial Revolution needed to forecast demand to make sure that
workers were paid fairly.
Having leadership traits alone is not useful for identifying who is likely to be a leader.
Because entrepreneurship is so time-consuming and energy-consuming, many
entrepreneurs have trouble in their personal lives.
Effectiveness refers to the attainment of the organization’s goals.
Operant conditioning as studied by Skinner has very little applicability to learned
behavior in the workplace.
Negotiation twists and distorts facts to reduce resistance to change.
The idea of employees being paid a fair wage for their services did not emerge until the
1960s.
A major argument against formal plans is that they can’t replace intuition and creativity.
To address limited, short-term problems, a company is most likely to employ a
________ strategy.
A) retrenchment
B) turnaround
C) doomsday
D) self-critical
A performance appraisal method that combines two other well-known methods into one
process is called ________.
A) written essay
B) 360-degree feedback
C) graphic rating scales
D) BARS
Maslow believes that higher-order needs ________.
A) are satisfied externally
B) are satisfied first
C) are satisfied internally
D) are satisfied most often
We all have a vested interest in understanding the way organizations are managed
because ________.
A) we all stand to gain financially from organizational profits
B) we interact with organizations every day of our lives
C) we all depend on organizations for employment
D) organizations dictate every facet of our lives
The first step in any employment planning process involves making a ________.
A) job description
B) human resource inventory
C) product evaluation
D) job specification
Which three conditions do decision makers face?
A) certainty, risk, uncertainty
B) certainty, uncertainty, confidence
C) risk, high risk, low risk
D) certainty, risk, high risk
Successful managers tend to have this more than any other trait.
A) low nPow
B) high nPow
C) high nAch
D) high nAff
In a short essay, explain through examples how a process can be (a) efficient but not
effective and (b) effective but not efficient.
The three different types of strategies that managers implement are ________.
A) corporate, private, functional
B) corporate, competitive, functional
C) long-term, short-term, public
D) competitive, noncompetitive, corporate
As represented in a power cone, power is based on ________.
A) vertical position only
B) horizontal position only
C) distance from the center only
D) vertical position and distance from the center
Globalization Debate (Scenario)
In his international business class, Professor Jang organizes a debate on the societal
effects of market globalization. Juan Prince takes a position that highlights the negative
effects of market globalization. He emphasizes how multinational enterprises can wield
so much influence that they threaten national sovereignty. He also notes the prevalence
of low wages and sweatshop conditions as firms utilize low-cost labor abroad. Juan
then describes the detrimental effects of corporate pollution on the environment, and he
ends his argument by explaining how market globalization helps homogenize national
cultures. Rina Taylor is assigned to counter Juan’s position.
Which of the following most likely supports Rina’s argument over Juan’s concerning
wages and working conditions in developing countries?
A) Most African countries today still suffer from low or negative GDP growth.
B) Vietnam has experienced a five-fold increase in wages as a result of the growth of
the footwear industry there.
C) The move of Electrolux to Mexico cost Michigan 2,700 jobs.
D) Minimum wages should be established at set levels, regardless of the impact on the
number of jobs.
________ in Germany give(s) employees the right to participate in personnel decisions.
A) Collective bargaining
B) Unionization
C) Board representatives
D) Work councils
Group norms typically are ________.
A) grading systems
B) not very powerful
C) accepted standards
D) always set by leadership
This payoff matrix gives potential dollar gain values in thousands for strategies S1, S2,
S3, and S4 for Sam’s Pizza and competitive strategies CA1, CA2, and CA3 for Pam’s
Pizza. What is the maximum regret value for S4?
A) 13
B) 7
C) 2
D) 17
Why is innovation a key component of a manager’s job in today’s business
environment?
A) Innovation keeps employees on their toes.
B) Innovation gives companies a “fresh” image without changing much real substance.
C) New approaches are always superior to old approaches.
D) Innovation efforts are needed in all types of organizations.
Giving a speech at an organization banquet would fall into which Mintzberg category?
A) informational
B) interpersonal
C) decisional
D) entrepreneurial
In order to transmit a message, the thought originating with the sender must be
________ to symbolic form.
A) decoded
B) encoded
C) deciphered
D) expanded
An organization’s capabilities identify ________.
A) what the organization knows
B) who the organization is
C) assets that the organization can rely on
D) what the organization can do
The key to the proactive personality is that a proactive person feels that he or she can
________ any environment.
A) adapt to
B) change
C) be successful in
D) be well liked in
Another term for efficiency is ________.
A) doing the right things
B) doing things right
C) making sure things get done
D) doing things at the right time
The durability an expensive pair of shoes provides has value since ________ are willing
to ________ it.
A) suppliers; provide
B) customers; pay for
C) manufacturers; make
D) managers; plan for
Which of the following is the best example of a company being socially responsive?
A) meeting hazardous materials standards
B) giving Christmas bonuses to worthy employees
C) displaying “think green” posters
D) building a community day-care center
Since all members of a group are rarely equal in status, most groups suffer from
________.
A) minority domination
B) majority domination
C) too much diversity
D) gridlock
According to Herzberg, favorable hygiene factors can cause an employee to feel
________.
A) satisfied
B) not dissatisfied
C) dissatisfied
D) indifferent
The Big Five model of personality includes all of the following except ________.
A) extroversion
B) agreeableness
C) conscientiousness
D) intuitiveness
Today, the basic management functions are considered to be ________.
A) planning, coordinating, leading, and monitoring
B) planning, organizing, leading, and motivating
C) commanding, organizing, leading, and decision making
D) planning, organizing, leading, and controlling
Interviews are valid predictors of success in the workplace if ________.
A) questions are short
B) questions are unstructured
C) questions are structured
D) the interview lasts only a few minutes
Four conditions influence the content of an encoded message: the skills, attitudes,
knowledge, and ________ of the sender.
A) social-cultural system
B) environmental conditions
C) volume
D) political conditions
Intuitive decision making ________.
A) should be avoided by managers in making day to day decisions
B) is often described as conscious decision making
C) can complement other decision making approaches
D) takes more time than other approaches as it requires managers to shift through
feelings and emotions and place them in context with actual facts.
Which of the following is the mark of a well-managed company?
A) It can build a customer base quickly.
B) It can find ways to prosper even in economically challenging times.
C) It doesn’t need to worry about customer loyalty.
D) It can find ways to prosper during economic boom times.
