Downsizing seems to harm ________.
A) victims who are dismissed only
B) both victims who are dismissed and survivors who stayed on
C) survivors who stayed on only
D) managers who carried out the dismissals and their families only
Workers in a value chain management company need to be ready to ________ at any
time.
A) work in dangerous conditions
B) learn new job skills
C) compete with coworkers
D) lose their jobs
Structured problems typically have ________ while unstructured problems typically
have ________.
A) only one solution; many solutions
B) many solutions; one solution
C) many solutions; fewer solutions
D) two solutions; three solutions
Global competition forces firms to ________.
A) become lean, fast, and flexible
B) build up enormous cash reserves
C) think locally
D) become more hierarchical
A device with e-enabled maintenance control saves money by doing this when it
malfunctions or needs maintenance.
A) fixing itself
B) alerting others with e-messages
C) self-destructing
D) sounding an alarm
Mintzberg developed his ten managerial roles by ________.
A) sending out questionnaires to thousands of managers
B) observing hundreds of managers over several years
C) closely monitoring the work activities of five chief executives
D) using common sense to analyze the situation
From the Hawthorne studies’ results, you might predict that the performance of a poor
performing individual might ________ when he or she joins a high performing group.
A) increase
B) decrease
C) not change
D) become erratic
High cohesiveness combined with a very weak alignment between group goals and
organizational goals typically results in this.
A) a small productivity increase
B) a productivity decrease
C) a large productivity increase
D) no productivity change
Which of the following defines the time frame of a long-term plan?
A) over seven years
B) over three years
C) under three years
D) over one year
A certain amount of this is usually required for effective teams.
A) conflict
B) dysfunction
C) social loafing
D) distrust
High-quality service that gives customers an experience that doesn’t vary from time to
time is called ________.
A) convenience
B) accuracy
C) completeness
D) consistency
The cognitive dissonance theory proposes that the factors that can mitigate the
discomfort caused by dissonance are ________.
A) importance, influence, and rewards
B) influence, rewards, and goals
C) importance, goals, and status
D) influence, reinforcement, and rewards
All of the following are characteristic of learning organizations EXCEPT ________.
A) a strong sense of community
B) a collaborative environment
C) managers who serve as facilitators
D) fear of making mistakes
Fixed costs for a product are $30,000. The product itself sells for $3.00 and it costs
$1.50 to make each product. How can the plant decrease the break-even point by 5000
units?
A) Increase P, the price of the item, by $0.50.
B) Increase TFC, the fixed costs for item, by $5000.
C) Decrease P, the price of the item, by $0.50.
D) Decrease TFC, the fixed costs for item, by $5000.
Managers who are carrying out value chain management invest ________ than
managers of conventional organizations.
A) less time and energy
B) more time and energy
C) more of their own money
D) more of the company’s money
Which of the following best explains why it is a good idea for a person to cool down
before sending off an angry message?
A) Emotions are permanent. People never change their view of a situation after their
emotion fades.
B) Emotions are long-lived. People often change their view of a situation after their
emotion changes.
C) Emotions are short-lived. People often change their view of a situation after their
emotion has time to cool.
D) Emotions are short-lived. People often retain their view of a situation even after their
emotion changes.
The thing that makes your product special is known as your ________.
A) assets
B) destruction device
C) competitive advantage
D) core device
The decision of the Seattle Post Intelligencer newspaper to go “all-digital” resulted in
________.
A) managers needing to hire new employees
B) managers needing to drastically reduce their workforce
C) no workforce changes, but changes in the price of the paper
D) very few changes in the way the paper did business
“Lack of accountability” argues against a firm being socially responsible by saying that
once actions are taken there is no one ________.
A) to take responsibility if things go wrong
B) to take credit if things work out well
C) to speak to the media to put a spin on actions taken
D) to follow up afterward
Most workers learn what is expected as far as performance on the job from group
________.
A) roles
B) size
C) cohesiveness
D) norms
This regret matrix gives potential dollar values in thousands for strategies S1, S2, S3,
and S4 for Al’s Fish Fry and competitive strategies CA1, CA2, and CA3 for Sal’s Fish
Bake. If Al wants to minimize his maximum regret, which strategy should he choose?
A) S4
B) S3
C) S2
D) S1
Which benefit cost do companies see as their biggest worry?
A) health care
B) retirement plans
C) unemployment insurance
D) Social Security
________ is the power that arises when a person is close to another person who has
great power and authority.
A) Expert power
B) Referent power
C) Reward power
D) Legitimate power
Transactional leaders are leaders who guide by ________.
A) inspiring followers
B) articulating a vision for followers
C) the force of their personality
D) offering rewards to followers
Prior to the Hawthorne studies, managers paid little attention to the role of ________ in
making decisions.
A) productivity
B) human behavior
C) efficiency
D) cost control
According to Mintzberg, which of the following fit into the category of interpersonal
roles?
A) figurehead, leader, and liaison
B) negotiator, liaison, and figurehead
C) monitor, leader, and resource allocator
D) disturbance handler, liaison, and negotiator
All organizations produce goods or services through the ________ process.
A) transformation
B) service
C) manufacturing
D) operations
The decision tree shows the profit outcomes for a toy store in a strong and a weak
economy for next year. If the economy turns out to be weak, how much profit is the
store likely to lose out?
A) $14,000
B) $16,000
C) $30,000
D) $15,000
A salad dressing company that buys a large olive grove to produce olive oil is practicing
which of the following?
A) concentration
B) forward vertical integration
C) backward vertical integration
D) horizontal integration
With respect to planning, Deming believed that ________ was most important for
productivity.
A) short-term planning
B) long-term planning
C) medium-term planning
D) flexible planning
The primary job of a manager is to ________.
A) make decisions that help an organization grow
B) tackle tasks that are too difficult for nonmanagerial employees
C) coordinate between organization leaders and ordinary employees
D) direct and oversee the work of others
Which statement is correct?
A) Stress is always bad.
B) Stress can be bad or good.
C) Stress is always good.
D) Stress can never be good.
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a corporation that manufactured
parts for the automotive industry. The employees on the assembly line seemed bored,
and their motivation was low. Eric’s employer decided to try to reorganize to increase
productivity. During his career, Eric will see his job change from an engineer to a more
complex job assignment.
Eric sees this new assignment as an increase in ________, or an obligation or
expectation for him to perform at a new level.
A) functional structure
B) divisional structure
C) responsibility
D) authority
When assembling a team, managers should look for individuals who ________.
A) can avoid conflict and have team skills
B) have the required job skills
C) are team players
D) have both team and job skills
