This type of business plan is a step up from the simplest type of business plan.
A) summary business plan
B) executive summary
C) synopsis-type plan
D) full business plan
A construction site supervisor who sees an impending thunderstorm and tells workers to
go home is demonstrating ________.
A) line authority
B) staff delegation
C) provisional accountability
D) responsibility
Maslow felt that once a need was satisfied, it ________.
A) made people very happy
B) motivated people strongly to maintain the need
C) made people lazy
D) stopped being a motivating factor for people
Which of the following is NOT a positive feature of job rotation as a training method?
A) simulation of actual work tasks
B) exposure to many different work tasks
C) introduction to coworkers
D) does not take up too much of any one experienced worker’s time
Which security risk do today’s managers worry about most?
A) employees selling proprietary information to rivals
B) employees inadvertently allowing proprietary information to be leaked
C) employees inadvertently selling proprietary information to competitors
D) employees deliberately sharing gossip with outsiders
In the integrated model for motivation as shown in the chapter reading, how do
reinforcement theory and equity theory figure in?
A) Appropriate rewards reinforce a high level of performance.
B) Underrewarding results in “hungry” employees who will work harder.
C) Overrewarding results in “satisfied” employees who will work harder.
D) Reinforcement and equity theories do not influence motivation.
What kind of process is listening?
A) effortless
B) emotional
C) passive
D) active
Which statement most closely represents the true state of managerial ethics?
A) There has been little reporting on managerial ethics by the press.
B) Younger managers are more ethical than older managers.
C) Managers from foreign companies are less ethical than those from the United States.
D) Managers are more ethical today than in the past.
One well-accepted model states that individual creativity requires ________, or a
commanding understanding of a subject matter.
A) expertise
B) task motivation
C) high interest
D) intuition
What tends to be the most successful group size?
A) ten to twenty-five
B) five to seven
C) twelve to twenty-five
D) three to twelve
A difficult skill for a team leader to learn is knowing when to ________ .
A) show interest in the team.
B) retain control
C) leave the team alone
D) abandon the team
Which of the following best expresses the philosophy of a learning culture within an
organization?
A) Knowledge is a resource.
B) Knowledge is a weapon.
C) Knowledge is better than power.
D) Learning is easy.
A team that lacks discipline needs someone to fulfill this team role.
A) controller-inspector
B) linker
C) explorer-promoter
D) upholder-maintainer
Organizational culture and attitudes are shared by ________ value chain partners.
A) external
B) internal
C) both internal and external
D) customers and external
One way to emphasize team cohesion is for employers to distribute rewards based on a
team’s productivity to ________.
A) selected team members
B) all teams
C) the entire team
D) the team leader
Which of the following dimensions from the GLOBE framework has no equivalent
counterpart in Hofstede’s framework?
A) gender differentiation
B) humane orientation
C) future orientation
D) individualism/collectivism
What is a potential disadvantage of telecommuting?
A) lack of time for personal or family needs
B) job satisfaction may decrease due to working hours
C) less time spent commuting
D) casual dress
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily
activities, she has to deal with problems that involve students, faculty, curriculum,
budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a
member of a minority group. Gina has been meeting with the department chair to
address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so
when large and small problems arise Gina wants them dealt with effectively. She has
installed a 24-hour “Hassle Line” with highly trained people to answer questions and
solve problems. She hopes to have her Hassle Line employees function within a
customer responsive culture.
In the Physics department, which choice best characterizes the problem Gina needs to
work on?
A) workforce diversity
B) entrepreneurship
C) customer service
D) work process engineering
When an entire workforce threatens to go on strike to protest a work change, managers
might try this method of reducing resistance to change.
A) education and communication
B) participation
C) facilitation and support
D) negotiation
The 2011 “Arab Spring” in the Middle East was facilitated in large part by social media.
Frederick W. Taylor is most closely associated with which of the following?
A) general administrative theory
B) time-and-motion studies
C) idealistic workplace
D) scientific management
Which of the following is LEAST likely to be viewed by a company as an advantage of
stressing sustainability?
A) The company is seen as efficient.
B) The company is seen as ethical.
C) The company avoids bad press.
D) The company avoids economic ramifications of being seen as socially irresponsible.
The best evidence that managers must have guided the construction of the Egyptian
pyramids is ________.
A) how long ago they were built
B) the fact that they were built by hand
C) their sheer size
D) their majestic beauty
Labor strikes are an example of what change factor that may encourage a change in
management thinking and practices?
A) workforce composition
B) equipment
C) employee attitude
D) strategy
________ developed a categorization scheme for defining what managers do, consisting
of 10 different but highly interrelated roles.
A) Henri Fayol
B) Robert L. Katz
C) Henry Mintzberg
D) Henry Ford
The goal in Lewin’s “calm waters” metaphor is ________.
A) to change the current equilibrium state
B) to reach a state of constant change
C) to eliminate the equilibrium state
D) to establish a new equilibrium state
Another term for efficiency is ________.
A) doing the right things
B) doing things right
C) making sure things get done
D) doing things at the right time
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
When the management team left Silver Falls to return to their own teams and
departments, they had just completed the ________ stage of group development.
A) performing
B) storming
C) forming
D) adjourning
One of the biggest obstacles to successful value chain management on the
organizational level is an organization that ________.
A) shares information
B) refuses to share information
C) insists on shaking up the status quo
D) collaborates
As a business expansion director, Shana’s goal is to scout potential locations for her
company’s planned expansion to other countries. There are many options, some of
which include maintaining the business’s head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
If Shana’s company reorganizes based on industry groups with no designated home
country, the entire organization would be considered a ________.
A) transnational organization
B) strategic alliance
C) multidomestic corporation
D) global corporation
This payoff matrix gives potential dollar gain values in millions for strategies S1, S2,
S3, and S4 for the Bent Fork National Bank and competitive strategies CA1, CA2, and
CA3 for the Straight Spoon Bank. If Bent Fork is optimistic, which strategy will it
choose?
A) S1
B) S2
C) S3
D) S4
