A key difference between a team structure and a matrix structure is that a team structure
________ while a matrix structure does not.
A) empowers group members
B) works on projects
C) has fairly permanent groups or teams
D) holds group members accountable
________ reflects the degree to which decision making is distributed throughout the
hierarchy rather than concentrated at the top.
A) Centralization
B) Span of control
C) Concentration
D) Decentralization
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
In the third and fourth days of the retreat, the managers were in the ________ stage of
group development.
A) performing
B) storming
C) forming
D) adjourning
The Ohio State studies indicated that leaders who were high in initiating structure
received ________.
A) the highest employee ratings
B) the lowest employee ratings
C) the same employee ratings as leaders who were high in consideration
D) below-average employee ratings
Acme Software (Scenario)
Acme Software is a U.S.-based maker of software products for the health care industry.
Recently Acme has been investigating whether it would be beneficial to internationalize
some of its value-chain activities. Acme hires a consulting group to help determine
which, if any, value-chain activities could be conducted abroad to promote business
growth. The consulting group identifies two health care software development
companies in India that could provide programming services at a lower cost than
Acme’s current expenditures for programming. In addition, the consultants conduct
international market research which shows that German health care companies have a
strong demand for the type of software that Acme offers.
Which of the following would be most important for Acme to determine before
outsourcing its programming services to India?
A) What benefits have Indian companies gained historically from internationalizing
their value-chain activities?
B) Do Indian businesses outsource value-chain activities to Europe?
C) Would the lower cost of outsourcing allow Acme to sustain a competitive advantage
in its business operations?
D) Is either of the Indian health care companies interested in moving their operations
abroad?
The form of legal ownership that an entrepreneur chooses for a venture primarily
affects these concerns.
A) profit and productivity
B) taxes and liability
C) liability and planning
D) taxes and revenue
Which of the following might be an example of increased efficiency in manufacturing?
A) cutting the amount of labor required to make the product
B) cutting the price of the product
C) increasing sales of the product
D) increasing advertising for the product
In the Six Sigma system, this is the highest level of quality.
A) Zero Sigma
B) One Sigma
C) Four Sigma
D) Six Sigma
Studies of planning show that the key to successful planning is to make sure that the
plans ________.
A) cover every possible detail
B) are high in quality and insight
C) are exceedingly simple to follow
D) are not shared with employees
________ was a strong proponent of division of labor.
A) Max Weber
B) Frederick W. Taylor
C) Adam Smith
D) Henry Gantt
Which of the following traits do all creative people seem to share?
A) They like to save time.
B) They get along well with others.
C) They love their work.
D) They don’t like to work hard.
Which of the following are the goals of organizational behavior?
A) to explain, document, and control behavior
B) to control and influence behavior
C) to explain, predict, and influence behavior
D) to predict, understand, and document behavior
Directional plans ________.
A) leave no room for interpretation
B) are flexible general guidelines
C) are difficult to modify
D) must be short-term plans
How does a fixed-point reordering system work?
A) When inventory level reaches 50 percent of maximum, the system orders new
inventory.
B) When inventory level reaches 33 percent of maximum, the system orders new
inventory.
C) At some preestablished inventory level, the system automatically orders new
inventory.
D) At some random inventory level, the system automatically orders new inventory.
The greater the environmental uncertainty, the more an organization needs to become
________.
A) organic
B) mechanistic
C) stable
D) high-tech
If an employee rebuffs inappropriate sexual advances from her boss but still receives a
promotion, ________.
A) the boss can’t be guilty of sexual harassment
B) the employee is not allowed to lodge a complaint
C) the boss can still be guilty of sexual harassment
D) the employee is not allowed to lodge a complaint if she accepts the promotion
The socioeconomic view is that management’s social responsibility goes beyond
making profits to include ________.
A) challenging norms within society and inciting people to rise up against injustice
B) protecting and improving society’s welfare
C) sacrificing its own welfare to advance the cause of justice
D) prosecuting those who break the law
Because the nature of jobs can change quickly, value chain management companies
often need to make a significant investment in ________.
A) heavy equipment
B) market research
C) light equipment
D) job training
In goal-setting theory, which of the following is the best kind of feedback?
A) feedback from a superior
B) feedback from a peer
C) self-generated feedback
D) group feedback
Understanding building codes would be considered a(n) ________ skill for a building
contractor.
A) interpersonal
B) technical
C) conceptual
D) political
The third phase of globalization was triggered by ________.
A) the end of World War II
B) the invention of electricity
C) the end of World War I
D) the Great Depression
Once an entrepreneurial venture is actually up and running, the entrepreneur switches to
a ________ role.
A) managerial
B) ceremonial figurehead
C) background
D) subordinating
Which of the following identifies a manager who does NOT typically supervise other
managers?
A) unit chief
B) shift manager
C) vice president
D) division manager
A low-level manager is most likely to solve problems under which condition?
A) certainty
B) low risk
C) uncertainty
D) low certainty
Writing laws to reward industries to reduce carbon emissions in an effort to combat
global climate change can be best described as an example of which of the following?
A) unfreezing the status quo
B) freezing a change into place
C) implementing change
D) refreezing the status quo
When team members complain that they aren’t being paid enough, the team has this
kind of contextual problem.
A) leadership and structure
B) adequate resources
C) climate of trust
D) performance evaluation and reward system
Structured problems are ________.
A) ambiguous
B) undefined and vague
C) clear and straightforward
D) incomplete
Which of the following is usually found in the final stage of an organization’s global
evolution?
A) exporting products to other countries
B) outsourcing jobs to foreign countries
C) establishing strategic alliances with partners
D) licensing products in foreign countries
A team’s ________ marks the border between tasks that are strictly the team’s
responsibility and those that the team shares with other parts of the organization.
A) external boundary
B) exterior
C) leader
D) performance
A manager has a choice of three investment funds. To assess them, he looks at their past
investment records over the previous five years. The manager is operating under which
condition?
A) certainty
B) probability
C) uncertainty
D) risk
The integrated model for motivation as shown in the chapter reading predicts strong
motivation for an individual to perform when the reward is based on ________.
A) seniority or years of service in the organization
B) personal favorites of top managers
C) performance above all factors
D) likability of the worker
Because they are not systematic or comprehensive, using heuristics in place of an
eight-step decision-making process can lead to ________.
A) errors and biases
B) consistently better decisions
C) more imaginative decisions
D) decisions that more directly solve problems
This is the most complete and comprehensive type of business plan.
A) executive summary
B) full business plan
C) summary business plan
D) synopsis-type plan