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An organization is ________.
A) the physical location where people work
B) any collection of people who perform similar tasks
C) a deliberate arrangement of people to accomplish some specific purpose
D) a group of individuals focused on profit-making for their shareholders
Which of the following best defines sustainability for a company?
A) running the company with a strategy that is both profitable and good for the
environment
B) running the company with a strategy that is profitable whether or not it is good for
the environment
C) running the company with a strategy that is good for the environment even if it is not
profitable
D) running the company with a strategy that does not change the environment in any
way
Effectiveness is synonymous with ________.
A) cost minimization
B) smart management
C) goal attainment
D) efficiency
In an open system, a manager is responsible for managing ________.
A) just the internal company itself and not the external environment
B) just the external environment
C) both the internal and the external environment
D) the inputs but not the outputs
Many managers in today's business world have restructured work ________.
A) around individuals rather than teams
B) around teams rather than individuals
C) around both individuals and teams
D) around groups rather than teams
A device with e-enabled maintenance control saves money by doing this when it
malfunctions or needs maintenance.
A) fixing itself
B) alerting others with e-messages
C) self-destructing
D) sounding an alarm
If salespeople in John's company meet their sales goals for the month, they are given an
all-expense-paid trip to a Denver Broncos football game. Football is not one of John's
favorite sports, and the Denver Broncos are definitely not John's favorite team. John's
performance might be influenced by the ________ part of Vroom's expectancy theory.
A) effort-performance linkage
B) performance-reward linkage
C) effort-reward linkage
D) attractiveness
The employee oriented style identified in the University of Michigan studies is similar
to the ________ style identified by Ohio State.
A) initiating structure
B) autocratic
C) laissez-faire
D) consideration
The only effective way to guard against social loafing is for managers to make special
efforts to do this.
A) be fair to all group members
B) treat all group members equally
C) assess individual contributions of group members
D) assess the group as a whole exclusively
________ focuses on providing an efficient flow of resources to an organization.
A) Supply chain management
B) Value chain management
C) Value
D) Supply
Most successful companies find that ________ a competitive advantage is almost as
difficult as developing a competitive advantage.
A) assessing
B) sustaining
C) modifying
D) eliminating
In order for a value chain to function successfully, different partners in the chain must
________.
A) have trust in one another
B) compete with one another
C) distrust one another
D) like one another
Which of the following is typically the most important reason for why managers want
to increase positive job attitudes?
A) lower rates of turnover and absenteeism
B) higher rates of turnover and absenteeism
C) to decrease worker unhappiness
D) to increase worker happiness
Which of the following is a term borrowed from the physical sciences that accurately
describes people's resistance to change?
A) energy
B) uncertainty
C) inertia
D) momentum
Which of the following tools, thought to be outdated, is still an effective means of
gather employee input?
A) customer comment cards
B) suggestion box
C) performance appraisals
D) town hall meetings
Fayol's principle of ________ refers to how extensively employees participate in
decision making in an organization.
A) division of labor
B) centralization
C) order
D) equity
The channel is the ________.
A) actual physical product from the source that conveys a purpose
B) person who receives the message
C) medium that the messages travels through
D) person who sends the message
Which goal-setting sequence is correct for the following steps?
1. Evaluate resources.
2. Identify goals.
3. Review the mission and job tasks.
4. Communicate goals.
5. Link rewards to goals.
6. Build feedback mechanisms.
A) 1, 2, 4, 6, 3, 5
B) 4, 2, 5, 3, 1, 6
C) 3, 4, 2, 6, 5, 1
D) 3, 1, 2, 4, 6, 5
When value is created by a participant in a value chain ________ benefits.
A) everyone downstream from that step in the chain
B) only the party that initiated the step
C) everyone in the chain
D) only the customers
Which of the following is NOT considered an interpersonal skill for a manager as
suggested by Katz?
A) communicating
B) mentoring
C) delegating
D) decisiveness
Active listening is enhanced by developing ________ with the speaker.
A) apathy
B) sympathy
C) a personal friendship
D) empathy
This is the most important resource in any value chain.
A) employees
B) raw materials
C) capital
D) technology
Giving a speech at an organization banquet would fall into which Mintzberg category?
A) informational
B) interpersonal
C) decisional
D) entrepreneurial
You would expect a successful inventor of a new type of heart valve to have a high
________.
A) nAff
B) nPow
C) nAch
D) nFun
This stage involves the most conflict during the entire group development process.
A) forming
B) storming
C) norming
D) performing
________ refers to the tendency of a financial or monetary crisis in one country to
spread rapidly to other countries, due to the ongoing integration of national economies.
A) Contagion
B) Nationalization
C) Internationalization
D) Codetermination
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department
will produce each week. On Monday, he informs his team that the schedule is going to
be difficult this week due to the increased number of output units. He goes on to tell
them that he is confident that they can fulfill the schedule because they are tough,
talented, and "when the going gets tough, they are the ones who get going." Each day
during the week, Joe checks the amount of output that the employees have completed
and the number of units that have been rejected.
When Joe checks the amount of output units that the team has completed and the
number of units that have been rejected, he is performing which management process?
A) controlling
B) leading
C) planning
D) organizing
Resolving a conflict would be considered to fall under which managerial function?
A) controlling
B) planning
C) directing
D) leading
A Coca-Cola bottling plant in Bolivia is wholly owned by a local businessperson. What
kind of venture is this plant likely to be?
A) a franchise
B) a licensed plant
C) a foreign subsidiary
D) a joint venture
Human resource management is concerned with ________ competent employees.
A) obtaining
B) obtaining, training, motivating, and retaining
C) obtaining, training, and motivating
D) training and keeping
Tactical plans are operational plans that identify ________.
A) overall organizational goals
B) how overall goals are to be achieved
C) the mission of an organization
D) specific goals for accomplishing a specific objective
