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Decision trees show the profit outcomes for the plans for two doughnut stores in two
different locations in a strong and a weak economy for the future. If the investor
interested in building a store is optimistic, in which location should she build?
A) She should build Store 1, because it has a lower minimum profit.
B) She should build Store 2, because it has a greater maximum profit.
C) She should build Store 1, because it has a greater maximum profit.
D) She should build Store 2, because it has a greater minimum profit.
Which method of reducing resistance to change is most likely to backfire on the
manager who uses it?
A) education and communication
B) negotiation
C) participation
D) manipulation
In its entirety, the value chain includes which of the following participants?
A) internal customers, external customers, and stakeholders
B) design, production, and customers
C) research and development, production, and distribution
D) suppliers, manufacturers, and customers
Which person was best known for developing Theory X and Theory Y?
A) Douglas McGregor
B) Abraham Maslow
C) Robert Owen
D) Elton Mayo
This term describes an electric shaver company that carefully observes its competitor's
production line to look for ways to improve its own manufacturing process.
A) trademarking
B) benchmarking
C) quality engineering
D) reverse marketing
Norming is a stage of group development that occurs when ________.
A) the group struggles for leadership
B) the group defines its purpose
C) the group develops cohesiveness
D) the group defines its goals
The quantitative approach to management was largely used to improve ________.
A) productivity
B) efficiency
C) decision making
D) planning
Which of the following is a frequently cited criticism of formal planning?
A) Plans lock organizations into rigid goals and timetables.
B) Plans take too long to create.
C) Plans create resentment within different levels of the organization.
D) Formal planning works well only for smaller companies.
The JCM contends that these dimensions are required for a high level of motivation
among workers.
A) high pay, autonomy, feedback
B) meaningful work, autonomy, feedback
C) meaningful work, autonomy, independence
D) autonomy, feedback, good management
A(n) ________ leader in path-goal theory gives specific guidance in performing tasks.
A) directive
B) achievement-oriented
C) participative
D) supportive
________ developed a categorization scheme for defining what managers do, consisting
of 10 different but highly interrelated roles.
A) Henri Fayol
B) Robert L. Katz
C) Henry Mintzberg
D) Henry Ford
With respect to product quality, Deming believed that a company should never
________.
A) pay more attention to quality than to price
B) be satisfied with its current level of quality
C) try to fix a product if it "ain't broke"
D) put quality ahead of profits
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
Prior to setting up the interviews for the executive position, Frances spent a great deal
of time analyzing the position and determining what skills, attitudes, and actions it
would require. This lengthy review is called a ________.
A) job description
B) job specification
C) job title
D) job analysis
A tennis player who blames a loss on windy conditions would be likely to have
________.
A) an external locus of control
B) an internal locus of control
C) no locus of control
D) high self-monitoring
Which of the following describes a company that is following a focus strategy?
A) a software company that makes a wide variety of games and financial products
B) a software company that makes games for a wide audience
C) a software company that makes financial products for accountants, consumers, and
businesses
D) a software company that makes financial products for accountants only
An employee who brags about her company to friends and recommends all company
products as gifts is likely to have high ________.
A) job involvement
B) organizational commitment
C) personal commitment
D) organizational citizenship
Auto company engineers want technical terms such as limited slip differential used in
car ads. Ad execs, on the other hand, don't want these terms used. The cause of their
disagreement is ________.
A) emotion
B) selective perception
C) language
D) gender
Boundaryless organizations try to eliminate ________ within their organization.
A) horizontal specialization and vertical hierarchy
B) horizontal specialization only
C) vertical hierarchy only
D) vertical specialization only
Because the nature of jobs can change quickly, value chain management companies
often need to make a significant investment in ________.
A) heavy equipment
B) market research
C) light equipment
D) job training
This payoff matrix gives potential dollar gain values in thousands for strategies S1, S2,
S3, and S4 for Sam's Pizza and competitive strategies CA1, CA2, and CA3 for Pam's
Pizza. If Sam chooses S3, how is he feeling about the business climate?
A) Sam is feeling pessimistic because he has chosen a maximax strategy.
B) Sam is feeling pessimistic because he has chosen a minimax strategy.
C) Sam is feeling optimistic because he has chosen a maximax strategy.
D) Sam is feeling optimistic because he has chosen a maximin strategy.
Being humble is a typical characteristic of ________.
A) Arab leaders
B) German leaders
C) Japanese leaders
D) Korean leaders
The final link in the communication process is ________.
A) encoding
B) decoding
C) channeling
D) feedback
Fayol's principle of ________ states that an employee in an organization should answer
to only one superior.
A) authority
B) unity of command
C) equity
D) centralization
After deciding that she likes the architect's new building design this morning, this
afternoon Wendy has decided to go ahead with the project. Which component of
attitude did she use this afternoon?
A) cognitive
B) behavioral
C) emotive
D) affective
The critical path in a PERT is the ________ sequence of events that is required to
complete the project in the ________ period of time.
A) longest; longest
B) shortest; shortest
C) longest; shortest
D) shortest; longest
Which of the following group techniques allows group members to meet together, but at
the same time facilitates independent decision making?
A) brainstorming
B) nominal group technique
C) large meetings of over 50 individuals
D) small meetings of less than 10 individuals
Evidence that managers in the fifteenth-century Venetian shipbuilding facility were
interested in job satisfaction is best shown by which of the following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
Lewin's force field analysis identified ________ forces that compete when people try to
achieve a goal.
A) physical push-and-pull
B) driving and blocking
C) enormous
D) magnetic
Managers who want creative and innovative employees should ________.
A) not place much emphasis on goals
B) focus on means rather than ends
C) focus on ends rather than means
D) stress that there is only one path to a goal
Which of the following is the best synonym for the word parochial?
A) religious
B) catholic
C) broad
D) narrow
