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One of the first things an entrepreneur does is look for potential opportunities in the
marketplace.
A rule is simpler than a policy or a procedure to implement.
Research has shown a distinct set of traits that distinguishes leaders from non-leaders.
Production data for Streaks is shown. Using linear programming, the maximum number
of running shoes that the plant can make is 250.
Monthly Product
The United States is an example of a country with small power distance.
The "Whiz Kids" used statistical methods to improve decision making at the Ford
Motor Company in the mid-1940s.
Traditional organizations are structured in a pyramid, with the power and authority
located in the pyramid's broad base.
The BARS appraisal method is the easiest to develop.
The primary determinant of an individual's pay is the type of job he or she performs.
A network organization uses its own employees and outside suppliers to provide
manpower for projects.
A good example of social responsiveness is a company whose managers conduct
business in an ethical way and strictly follows all local laws.
Creativity is the ability to make unusual and meaningful associations between ideas.
Today's younger workers tend to give family a higher priority than their jobs.
A decision criterion defines factors that are relevant in a decision.
In a realistic job preview (RJP), an applicant might be told that the likelihood for
promotion for the job he is applying for is slim.
Market globalization compels firms to organize their sourcing, manufacturing,
marketing, and other value-adding activities on a strictly local scale.
While the number of containers transported internationally has decreased, the cost of
transportation has increased dramatically.
Two major advantages of electronic meetings are anonymity and honesty.
To find the planned duration of a project on a Gantt chart, simply look at the width of
the bar that represents actual progress.
Value chain management is externally oriented.
Attribution theory is primarily concerned with identifying one's own behavior.
Horizontal boundaries separate employees by the specialization of their job.
Written tests fell into disfavor in the late 1960s and are now rarely used in the selection
process.
The biggest issue in workers working at home or off-site involves fairness.
A heuristic can simplify the decision-making process.
Large multinationals are not constrained by market forces because they can exert
considerable influence on governments through lobbying.
Value in a value chain management system is determined by managers.
Being rigorous about expectations is a key part of leadership in value chain
management.
Value chain management is externally oriented.
The second step in the decision-making process is identifying a problem.
A load chart can tell you how many workers are busy at a given point in time.
In a typical value chain, the firm ________.
A) rarely conducts research and development
B) performs most upstream value-chain activities abroad, when exporting
C) performs marketing activities such as pricing, promotion, and selling
D) performs most downstream activities in the home market, when exporting
As the size of a group increases, the output of ________.
A) each group member tends to increase
B) each group member tends to decrease
C) the group decreases
D) the group stays the same
One factor that seems to motivate workers across all cultures is seeking ________.
A) high status
B) shorter working hours
C) interesting work
D) easy work
The fourth phase of globalization is characterized by ________.
A) the rise of railroads and ocean transport
B) the reduction of barriers to trade by Western industrialized countries
C) the initiation of the Marshall Plan to reconstruct Europe
D) the enormous growth of cross-border trade and investment
Which of the following statements is true?
A) Power is a right.
B) Authority is one's ability to influence decisions.
C) Authority is a right.
D) Both power and authority are rights.
Which of the following theories of motivation is seen as the most comprehensive?
A) JCM theory
B) expectancy theory
C) equity theory
D) goal-setting theory
A manager is worried that if he chooses the wrong investment strategy, his company
could lose out on a great deal of money. Which strategy should he follow?
A) a maximax orientation
B) a minimin orientation
C) a maximin orientation
D) a minimax orientation
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company's global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax's decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax's expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company's commercial bank expanded its service network to
Asia.
Firms expand abroad mainly as a reaction to market globalization.
A referent in equity theory refers to which of the following?
A) a theoretical worker
B) other people and systems only
C) oneself only
D) other people, systems, or oneself
The purpose of feedback is to determine whether a message was ________.
A) received
B) received and understood
C) worth sending
D) verbal or nonverbal
Staff managers have authority over ________.
A) special support employees only
B) line managers
C) middle managers
D) the person above them in the chain of command
A new cell phone battery doubles battery life but also increases the cost of the phone.
This battery adds ________.
A) no value to the phone since it increases the cost
B) value to the phone only if the cost can be cut
C) value to the phone if more customers buy the phone
D) no value to the phone if more customers buy the phone
A fraternity is an example of an organization because it is comprised of people who
________.
A) share the same values, traditions, and customs
B) share the same goals and values
C) share goals and function within a common structure
D) function under the same set of rules and regulations
Which of the following suggests that humans have an innate desire for friendly and
close interpersonal relationships?
A) need for achievement
B) need for power
C) need for fulfillment
D) need for affiliation
________ can lead to a value chain management company suffering losses of
intellectual property.
A) Not enough trust
B) Too much trust
C) Not enough diversity
D) Too much diversity
A judge consults guidelines before handing down an award for damages in a legal case.
What kind of decision making is she doing?
A) following a policy
B) following a rule
C) programmed
D) following a procedure
Which of the following did Taylor NOT find "appalling" in his study of workers in steel
companies?
A) Workers "took it easy" on the job.
B) Workers employed different techniques for the same job.
C) Workers would only attempt to perform a job if they were shown to have aptitude for
it.
D) Worker output was only about one-third of what was possible.
This is a key disadvantage to recruiting through employee referrals.
A) limited to entry-level positions
B) high cost
C) no diversity increase
D) lower-skilled candidates
All of the following are barriers to effective interpersonal communication EXCEPT
________.
A) filtering
B) selective perception
C) feedback
D) language
For break-even analysis, which of the following is a fixed cost for a doughnut shop?
A) costs for purchasing flour and sugar
B) energy costs for ovens and heating
C) interest payments on loans
D) advertising costs
American Standard improved the quality of its value chain by getting rid of partners
who ________.
A) could not work on holidays
B) could not meet expectations
C) were not in the bath and kitchen business
D) were not suppliers
Inputs in the transformation process include ________.
A) physical, material substances only
B) both material and nonmaterial items
C) nonmaterial items only
D) equipment and materials only
Status incongruence can be upsetting to employees because it sends a signal that
organizational accomplishments ________.
A) are rewarded fairly and justly
B) are always rewarded
C) are never rewarded
D) are not always rewarded fairly and justly
Workers with a Theory X point of view would be most likely to respond to ________.
A) kindness
B) a hands-off approach
C) fear of losing their job
D) freedom to modify their job
The thinking versus feeling scale on the Myers-Briggs Type Indicator determines
whether a person is oriented ________.
A) logically or emotionally
B) toward gathering data or the big picture
C) outwardly or inwardly
D) toward planning or flexibility
________ indicates how consistently a selection device measures a criterion.
A) Operational scoring
B) Qualification
C) Reliability
D) Validity
Which of the following is a disadvantage of written communication?
A) vague
B) time-consuming
C) not permanent
D) hard to store
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M.
and reads his agenda for the day. Don's first duty is to preside over a retirement party
for a beloved employee and say a few words on her behalf. Next, he will give a tour to a
news reporter who is writing a story on the new plant expansion. Don then has a
meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop
(a task Don always hates). Finally, in the late afternoon, Don will be reviewing the
recent equipment malfunction and deciding whether to deploy extra people to get the
equipment running as soon as possible. What a day!
What role will Don be performing when he gives the plant tour to the newspaper
reporter?
A) monitor
B) entrepreneur
C) spokesperson
D) resource allocator
Potential stress can become actual stress when the outcome of an event is both
________ and important to the individual.
A) uncertain
B) certain
C) meaningful
D) significant
Which of the following is most closely associated with making the workplace more
humane?
A) the classical approaches
B) the human relations movement
C) the Hawthorne studies
D) the general administrative theory
The science and process of creating and using information resources is known as
________.
A) information design
B) information technologie
C) psychographics
D) demographics
