Firms are sometimes motivated to enter new markets because of unfavorable conditions
in the home market, such as regulation or declining local industry sales.
Organizational design is the process in which managers change or develop an
organization’s structure.
An optimistic manager will typically follow a maximax choice.
Fayol’s management processes are completely equivalent to Mintzberg’s management
roles.
The three key elements in the definition of motivation are energy, direction, and
achievement.
The Hawthorne studies showed that the brighter the lights in the room, the more
productive were workers who worked in the room.
All managers plan in some way, either formally or informally.
Frederick W. Taylor published his book on the Principles of Scientific Management to
illustrate the importance of bureaucracies in managing people.
In contrast to Fiedler, path-goal theory assumes that leaders assume a single, permanent
leadership style.
An organization that fails to plan will find it hard to assess progress.
Productivity is not important to value chain management.
Robert Owen was greatly concerned with how workers were treated in factories of the
Industrial Revolution.
A manager is more confident of his or her assessment of a situation if it involves risk
rather than uncertainty.
Motivation is a process that leads to a goal.
Deming advocated an approach in which managers never get complacent about the
quality of their product.
A mission statement for a kayak manufacturer might be as follows: To make the
highest-quality kayaks and sell them at a competitive price.
Being completely rational is a realistic goal for today’s managers.
The globalization of capital refers to the aggregate activities of firms that gives rise to
economic integration.
Job training in the United States has been significantly impacted by advances in
information technology.
Deming’s total quality management system largely ignored the needs of customers.
Globalization results in more demanding buyers who shop for the best deals worldwide.
Work teams and groups are the same thing.
ISO 9000 certification provides proof that a quality operations system is in place in a
facility.
Managers should expect contingent workers and core employees to be equally
committed to the organization’s goals.
After World War II, managers in the U.S. firms began to focus on manufacturing rather
than finance and marketing.
An effective way to reduce workplace stress is to make sure that employees are
appropriately matched to their jobs.
A typical first-level manager spends more of his or her time leading than planning.
The behavioral theories of leadership became dominant around the early 1900s.
Technical skills involve a manager’s ability to think logically and effectively about
complex situations.
The four reasons that organizations plan are to establish coordinated effort, set
standards, minimize waste, and reduce uncertainty and the impact of change.
Innovation and super-high quality are typically the keys to a cost-leadership strategy.
Visionary leadership differs from charismatic leadership because of its focus on
________.
A) rewards
B) personality
C) dangers that the future might bring
D) a positive image of the future
Suppose that a study shows that companies that were not socially involved tended to be
less profitable than socially involved companies. Which of the following can be
concluded?
A) Social involvement definitely causes a company’s profits to decrease.
B) Social involvement definitely causes a company’s profits to increase.
C) Social involvement may cause a company’s profits to increase.
D) Social involvement may cause a company’s profits to decrease.
Piece-rate pay plans, wage incentive plans, profit sharing, and lump-sum bonuses are
examples of ________ programs.
A) open-book management
B) employee recognition
C) pay-for-performance
D) rewards
Which leadership style works best with an R1 type of follower?
A) delegating
B) selling
C) telling
D) participating
This was one of the conclusions of the Hawthorne studies engineers.
A) Group pressure can affect individual productivity.
B) Group pressure has no effect on individual productivity.
C) Light levels can affect individual productivity.
D) Noise levels can affect individual productivity.
The decision tree shows the profit outcomes for a coffee shop in a strong and a weak
economy for next year. What is the probability that the economy will be weak in the
coming year?
A) 0.73
B) 27 percent
C) 50 percent
D) 7.3
By using ________, we form an impression about a person based on a single
characteristic, such as intelligence or appearance.
A) stereotyping
B) selectivity
C) the halo effect
D) assumed similarity
A finance manager who reads the Wall Street Journal on a regular basis would be
performing which role?
A) leader
B) monitor
C) disseminator
D) liaison
The commitment concept states that plans should ________.
A) always stake out a longer time period than is estimated
B) always stake out a shorter time period than is estimated
C) stake out a time period that is neither too long nor too short
D) not include time periods because they are too confining
Which leadership style works best with an R2 type of follower?
A) participating
B) selling
C) telling
D) delegating
Resolving a conflict would be considered to fall under which managerial function?
A) controlling
B) planning
C) directing
D) leading
McDonald’s recently made productivity gains by cutting the ________.
A) wages of workers
B) weight of an order of French fries
C) time workers were trained
D) time it takes to make French fries
One of the most important things a leader can do in a value chain management
company is ________.
A) provide a good role model
B) show a positive attitude
C) be friendly with employees
D) clearly express expectations
The current research on managerial skill points to four general management skills.
Which of the following is NOT one of the four skills?
A) Political
B) Interpersonal
C) Conceptual
D) Scientific
Maximizing value for an organization means making sure that ________.
A) the organization makes money
B) the best interests of the organization are addressed
C) the decision made is as rational as possible
D) the decision is as simple as possible
The managerial role that changes the most between middle and top managers is
________.
A) planning
B) organizing
C) controlling
D) leading
A building contractor follows the network organization model when he does which of
the following?
A) does the framing and tiling by himself
B) hires three workers to help with framing
C) gives orders to workers
D) farms out the plumbing to a plumbing firm
All of the following are necessary for successful team structure EXCEPT ________.
A) well-trained team members
B) team members with cross-functional skills
C) team members with years of management experience
D) a fair and well-run team-based pay plan
Which of the following is a drawback to seeking diverse views in decision making?
A) less reliable decision
B) easier decision-making process
C) more time consuming
D) less time consuming
Asking a candidate for an automotive mechanic’s position to deconstruct and
reconstruct part of an engine motor would be an example of what kind of selection
device?
A) spatial ability test
B) performance-simulation test
C) mechanical ability test
D) perceptual accuracy test
Unlike the manager of a small business, the most important concerns of a manager in a
large organization are focused ________.
A) externally, particularly on entrepreneurial tasks
B) internally, particularly on the allocation of resources
C) on setting goals
D) on planning ways to improve organizational structure
A major benefit of global teams is ________.
A) minimal distrust
B) groupthink
C) idea diversity
D) little stereotyping
How does a virtual organization save on costs?
A) by hiring people who specialize in what they do
B) by hiring fewer people than they need and making them work much longer hours
C) by eliminating all administrative duties
D) by keeping only a small permanent staff for administrative purposes only
Good management strives for ________.
A) low efficiency and high effectiveness
B) high efficiency and low effectiveness
C) high efficiency and high effectiveness
D) moderate efficiency and moderate effectiveness
Which of the following might reduce a sense of task demand stress for a worker?
A) overcrowded conditions
B) uncomfortably high temperatures in the workplace
C) autonomy in the workplace
D) close monitoring by her supervisor
Organizational culture and attitudes are shared by ________ value chain partners.
A) external
B) internal
C) both internal and external
D) customers and external
The highest order need in Maslow’s hierarchy is ________.
A) social esteem
B) social needs
C) self-monitoring
D) self-actualization
When hiring, entrepreneurs are more likely to make sure that these two elements are a
good match than traditional HRM managers.
A) job skills and organizational needs
B) job qualifications and organizational requirements
C) formal job training and organizational requirements
D) values and organizational culture
Durability and features are measures of ________.
A) product quality
B) service quality
C) product value
D) service value
High-quality service that gives customers a cheerful and helpful experience is called
________.
A) consistency
B) accuracy
C) courtesy
D) convenience
A manager is considering purchasing new computers for her department. The manager
spends time assessing the computers her department now has. Which stage of the
decision-making process is she going through?
A) identification of a problem
B) identification of decision criteria
C) development of alternatives
D) implementation of an alternative
In a short essay, list and discuss the final four steps in the decision-making process.
Give an example of each step.
In a short essay, discuss the last two stages of group development.
In a short essay, discuss how self-esteem can help explain individual behavior in
organizations.
In a short essay, discuss Porter’s differentiation strategy.
In a short essay, briefly discuss the importance of studying management.
In a short essay, discuss off-the-job training methods.
In a short essay, explain how carrying costs and ordering costs change with order size in
EOQ (economic order quantity) analysis.
In a short essay, identify and discuss the leadership requirements for successful value
chain management.
In a short essay, describe how the contingency variable of environmental uncertainty
might affect management style.
In a short essay, explain how required capabilities can be an obstacle to effective
management of a value chain.
In a short essay, discuss the basics of the path-goal leadership theory developed by
Robert House.
In a short essay, discuss the cost leadership strategy according to Michael Porter.
In a short essay, explain what a proactive personality is and what its connection is to
entrepreneurship.
In a short essay, discuss on-the-job training methods.
In a short essay, give an example of how social networking sites can become a security
risk for a company.
In a short essay, discuss the impact that the Industrial Revolution had on management.
In a short essay, explain how information overload can serve as a barrier to effective
communication.
What is implied by industrialization? How does it bring about economic development?
In a short essay, describe the factors that determine whether an entrepreneurial venture
will be mechanistic or organic in structure.
In a short essay, define value and explain how it is obtained.