Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
Franchising is used widely by ________.
A) universities
B) accounting firms
C) restaurant chains
D) electric power companies
Which of the following is NOT recognized as a way to motivate contingent workers?
A) promise of permanent employment in the future
B) opportunity for training
C) opportunity to develop marketable skills
D) opportunity to work alongside permanent employees
In the situational leadership theory (SLT), readiness is defined as ________ to perform
a task.
A) the ability
B) the willingness
C) both the ability and willingness
D) the motivation one has
This type of work team has the most autonomy.
A) cross-functional
B) problem solving
C) self-directed
D) virtual
Which of the following identifies the most common reason for a manager deciding not
to assemble a team?
A) when the task can be better completed by an individual than a group
B) when the task is highly complex
C) when the task is ill-defined
D) when the task is thankless
Asch's results are attributed to the tendency of people in groups to ________.
A) try to distinguish themselves
B) go along with the pack
C) stand up for what they know is right
D) swim against the current
The sensing versus intuition scale on the Myers-Briggs Type Indicator determines
whether a person is oriented ________.
A) outwardly or inwardly
B) toward gathering data or the big picture
C) logically or emotionally
D) toward planning or flexibility
When a group member in a matrix structure finishes a project, he or she ________.
A) returns to his or her functional department
B) stays with the group to take on a new project
C) enters a pool of available employees from the entire organization
D) starts looking for a new job
Which of the following is an organizational "people change"?
A) work methods that people use
B) authority relationships between people
C) attitudes that people have
D) job redesign
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
Frances considers filling out a sample budget to be the most valid test for the job
because ________.
A) it takes a great deal of skill to complete successfully
B) it is an actual task that would be required on the job
C) it is a good predictor of performance on the job
D) it is objective and quantitative
In recent years, organizations have become more ________ to be responsive to a
dynamic business environment.
A) centralized
B) decentralized
C) structured
D) mechanistic
When dealing with international organizations, managers must be ________ in order to
accommodate the managing styles of different cultures.
A) as flexible as possible
B) as inflexible as possible
C) as strict as possible
D) as thorough as possible
Application of Skills (Scenario)
Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local
club, meeting other stand-ups, doing a lot of listening and finding out how they learned
their trade. It got to the point where several of the star acts were trying out their new
material on Harris. If Harris laughed, the material must be good, they said. Finally
Harris got to the point where he wanted to try out his own act. Bobby G, a successful
comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his
material Harris couldn't help but wonder about the odd, pained expression on Bobby's
face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It
was at that point that Harris decided he would become an agent for other comedians.
Somehow, he knew that that was what he was truly suited for.
Recognizing that the pained expression on Bobby G's face had more meaning than
Bobby's encouraging words is an example of Harris using which skill?
A) conceptual skill
B) political skill
C) interpersonal skill
D) technical skill
A company has a current ratio of 0.85 to 1. What should a manager in the company
worry about?
A) The company has too many assets and is not using them efficiently.
B) The company has too much inventory.
C) The company may start to have trouble paying salaries.
D) The company is paying salaries that are too high.
A common factor that all managers face in today's world is the ________.
A) changing nature of work
B) lagging development of technology
C) demand to move to a production based economy
D) boredom of employees
About ________ of organizations of 10,000 or more employees have a written code of
ethics.
A) one-third
B) half
C) 70 percent
D) 97 percent
A technique that helps employees deal with change that appeals to their sense of logic is
________.
A) manipulation
B) education and communication
C) coercion or threats to employees
D) co-optation
Modern managers find that they can ________ if their employees are experienced,
well-trained, and motivated.
A) increase their span of control
B) decrease their span of control
C) eliminate their span of control
D) fluctuate their span of control
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department
will produce each week. On Monday, he informs his team that the schedule is going to
be difficult this week due to the increased number of output units. He goes on to tell
them that he is confident that they can fulfill the schedule because they are tough,
talented, and "when the going gets tough, they are the ones who get going." Each day
during the week, Joe checks the amount of output that the employees have completed
and the number of units that have been rejected.
When Joe decides the number of output units his team will be able to produce this
week, which management process is he performing?
A) controlling
B) leading
C) planning
D) organizing
A country with a high uncertainty avoidance ________.
A) is highly structured and depends on rules and social institutions to cope with
uncertainty
B) is highly structured and does not depend on rules and social institutions to cope with
uncertainty
C) has no rules
D) has no structure or social institutions
Which of the following is NOT a way to minimize groupthink?
A) give the leader more power in making decisions
B) encourage cohesion
C) have an impartial leader
D) foster open discussion
A company that is on the verge of collapse or bankruptcy might employ this strategy.
A) retrenchment
B) incremental improvement
C) turnaround
D) hunker down
All of the following are part of the process of organizational design EXCEPT
________.
A) deciding how specialized jobs should be
B) determining rules for employee behavior
C) determining the level at which decisions are made
D) determining goals for the organization
Members of an organization typically ________ the status of other organizational
members.
A) agree about
B) disagree about
C) cannot recognize
D) refuse to recognize
According to the EEOC, sexual harassment is ________ that creates a hostile
environment, interferes with a person's work or diminishes the person's employment
opportunities.
A) any speech
B) any unwanted or unsolicited speech or physical conduct
C) any speech of a sexual nature
D) any speech or physical conduct of a sexual nature
The argument against social responsibility that states that pursuing goals other than
making profits diverts a company away from its primary goal of making profits is
known as ________.
A) possession of resources
B) too much power
C) lack of skills
D) dilution of purpose
A job specification is ________
A) a list of job qualifications only
B) a detailed description of the job
C) the description of a job that is used by an employment agency
D) usually several pages in length
In organizations, people who act as catalysts and assume the responsibility for
managing the change process are called ________.
A) managers
B) change agents
C) change managers
D) nonmanagerial employees
A factory that has adhered to all pollution control standards has ________.
A) been socially responsive
B) been economically responsible
C) been ethical
D) met its social obligation
A spelling mistake in a message is an example of ________.
A) an encoding error
B) a decoding error
C) a transmission error
D) a receiver error
It is easier to see the transformation process at work in manufacturing organizations
than in service organizations because manufacturing organizations ________.
A) produce goods and services
B) turn inputs into outputs
C) turn inputs into physical and nonphysical products
D) produce physical goods
