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Which of the following is a real time form of communication?
A) email
B) fax
C) Skype
D) extranet
The requirement for value chain management that is most closely associated with trust
is ________.
A) organizational culture and attitudes
B) technology investment
C) organizational processes
D) employees/human resources
A leader who pretty much leaves employees on their own is assuming this SLT role.
A) telling
B) selling
C) participating
D) delegating
Expert systems are primarily used to help what kinds of decision makers?
A) lower-level managers
B) top managers
C) senior managers
D) experts
In an assessment center, an applicant for an engineering job might ________.
A) be interviewed by her prospective boss
B) take technical written tests
C) be interviewed by fellow employees
D) be given an engineering problem to solve
A(n) ________ selection device shows a clear link between test performance and job
performance.
A) reliable
B) invalid
C) unreliable
D) valid
What is a recognized way for a manager to motivate low-skilled, minimum-wage
employees?
A) music in the workplace
B) employee recognition programs
C) coercing low-performing employees
D) employee peer groups
Decisions made by individuals typically suffer from suspicions that the decision maker
________.
A) is dishonest
B) is not rational
C) did not try to analyze the situation
D) did not consult all interested parties
Which of the following is an example of offshoring?
A) Fahad, a resident of the UAE can share his views-data and information-about the
country's construction industry with his friends in the U.S.
B) The IT support services for customers of Mayfair Inc., a U.S. based consumer
electronics manufacturer, are based in India.
C) Treat Corp. is a food and beverage manufacturer based in Texas. It decided to move
from Houston to Fort Worth in Texas to cut production costs.
D) Lin, a Chinese citizen, decides to move to the U.K. after her application for
scholarship is accepted by a leading university in London.
An external analysis, the second step of the strategic management process, helps
identify ________.
A) the products that a company makes
B) the long-term goals of a company
C) a company's opportunities and threats
D) a company's concern for its employees
Which technology development is likely to have the greatest impact on the organization
of the future?
A) mainframe computers
B) cell phones
C) wired networks
D) wireless networks
A technique that helps employees deal with change that includes them in the
decision-making process is ________.
A) education and communication
B) negotiation
C) participation
D) coercion
Employment planning involves ________.
A) addition of staff only
B) addition of staff and reduction of staff only
C) addition of staff, reduction of staff, and selection only
D) addition of staff, reduction of staff, motivation of staff, and selection
After purchasing new computers for her department, a manager is now comparing the
performance of the new computers to the computers they replaced. Which stage of the
decision-making process is she carrying out?
A) analysis of alternatives
B) evaluation of decision effectiveness
C) selection of an alternative
D) implementation of an alternative
Dell uses ________ to coordinate suppliers, customers, and its own employees to stay
on top of orders that come in.
A) frequent telephone calls
B) an enterprise resource planning system
C) email
D) Facebook and Twitter
Which of the following would political skills be most likely to help a manager
accomplish?
A) increasing communication
B) mentoring
C) defining goals
D) building a power base
According to Herzberg, which kinds of characteristics are most closely associated with
job dissatisfaction?
A) intrinsic things that come from within themselves
B) extrinsic things that come from the outside
C) lack of advancement
D) the goals of the job
Making sure that a pyramid is built on time and according to plan is evidence of which
management function?
A) planning
B) organizing
C) monitoring
D) leading
Problem-solving teams usually ________.
A) have full authority to implement their decisions
B) lack the authority to implement their decisions
C) avoid making decisions
D) manage themselves and have no supervisor
Organizations with this type of culture place an emphasis on meeting the needs of
customers.
A) service
B) production
C) innovative
D) adaptive
Which of the following is NOT a characteristic of Gen Y workers?
A) high expectations
B) little interaction with colleagues
C) goal oriented
D) seek out creative challenges
Motivation is NOT ________.
A) a permanent personal trait
B) a process that leads to a goal
C) something that varies from situation to situation
D) something that requires a direction
After carefully examining the architect's plans yesterday, today Wendy has decided that
she loves the new design. Which component of forming an attitude did she carry out
today?
A) cognitive
B) affective
C) behavioral
D) informational
Which of the following is a societal consequence of market globalization?
A) greater emphasis on proactive internationalization
B) internationalization of firm's value chain
C) new risks and instant rivalry from foreign competitors
D) offshoring and the flight of jobs
Group cohesiveness is largely a measure of how ________.
A) clear the group's goals are
B) much individuals share the group's goals
C) attainable the group's goals are
D) much the group's goals match organizational goals
________ actively support innovation and every step of the process that leads to
innovative ideas.
A) Idea champions
B) Idea managers
C) All managers
D) Champion managers
Stress from an employee's personal life can best be helped by this.
A) job redesign
B) MBO
C) employee assistance programs
D) performance planning programs
Falling interest rates are an example of what kind of external force that causes a
company to need to make an organizational change?
A) marketplace competition forces
B) government laws and regulations
C) labor market forces
D) economic forces
Today's managers expect employees to ________.
A) ignore rules for the most part
B) use discretion when it comes to following rules
C) faithfully follow rules even when it may harm the organization
D) make their own rules
In a matrix structure, a group member will typically report to ________.
A) a project manager only
B) both a project manager and functional department head
C) a functional department head only
D) Group members are fully autonomous in a matrix structure, so they don't report to
anyone.
A group that has gone through the norming stage of the group development process
________.
A) never returns to the storming stage
B) always returns to the storming stage
C) never returns to the forming stage
D) may return to the forming or storming stage
Watching a movie in a foreign language you don't understand without subtitles allows
you to perceive ________ forms of communication.
A) verbal and body language
B) only verbal
C) only nonverbal
D) both verbal and nonverbal
