Signing up for a college course that varies in length from 2 to 30 weeks with classes
that last from 20 minutes to 3 hours is an example of which metaphor of change?
A) Three step model
B) Calm-waters
C) White-water rapids
D) Force-field
Remedies that all renewal strategies employ include which of the following?
A) hiring efficiency experts
B) new ad campaigns
C) emulating competitors
D) cutting costs
This payoff matrix gives potential dollar gain values in millions for strategies S1, S2,
S3, and S4 for the Bent Fork National Bank and competitive strategies CA1, CA2, and
CA3 for the Straight Spoon Bank. If Bent Fork is pessimistic, which strategy will it
choose?
A) S1
B) S2
C) S3
D) S4
In a highly structured organization, this approach seems to work best.
A) supportive
B) directive
C) achievement oriented
D) participative
Uncertainty causes people to resist change because it ________.
A) replaces the unknown with the known
B) replaces the known with the unknown
C) increases performance expectations of an employee
D) decreases performance expectations of people
A manager with a Theory Y view of human nature would be likely ________.
A) not to try to inspire his or her workers
B) to try to challenge his or her workers
C) to try to intimidate his or her workers
D) to monitor his or her workers closely
In the 1970s, many U.S. manufacturers fell behind because they ignored production
issues and focused on ________.
A) quality and efficiency
B) marketing and finance
C) efficiency and customers
D) finance and quality
________ felt that managers could learn how to motivate workers better by studying
basic human behavior.
A) Mary Parker Follett
B) Hugo Munsterberg
C) Robert Owen
D) Douglas McGregor
When a team can’t agree on who does what, it is having this kind of contextual problem.
A) leadership and structure
B) adequate resources
C) climate of trust
D) reward system
In countries with high levels of uncertainty avoidance, which of the following would
you expect?
A) little acceptance of risk and high achievement need
B) high acceptance of risk and high achievement need
C) high acceptance of risk and low achievement need
D) little acceptance of risk and low achievement need
Skills, attitudes, knowledge, and social cultural systems affect ________.
A) the sender only
B) the receiver only
C) neither the sender nor the receiver
D) both the sender and the receiver
Woodward concluded that the least complex of the technologies was ________.
A) unit production
B) mass production
C) process production
D) quality production
The Industrial Revolution made ________ necessary for manufacturing organization’s
success for the first time in history.
A) decentralization
B) customer satisfaction
C) product demand
D) management
In most cases, organizations that have managers who behave ethically tend to have
________.
A) more productive employees
B) more ethical employees
C) less ethical employees
D) employees who are no more or less ethical than average
All levels of management between the supervisory level and the top level of the
organization are termed ________.
A) middle managers
B) first-line managers
C) supervisors
D) team leaders
Which of the following steps in the creativity process may take years before the idea
finally “gels” and the next step occurs?
A) perception
B) incubation
C) inspiration
D) innovation
A major contribution that Taylor made to the study of management was ________.
A) to measure efficiency on a 4-star scale
B) to identify the one best way to get a job done
C) to identify the three best ways to get a job done
D) to measure inefficiency on a 4-star scale
Most countries in today’s global business climate see ________ as the key to success.
A) maintaining productivity
B) increasing productivity
C) higher wages
D) shorter working hours
Which of the following statements regarding management and national culture is the
most correct?
A) The basic principles of management are universal.
B) Research shows that managerial practices across all countries are not consistent.
C) There are major differences in the way that most English speaking countries view
management.
D) The route of the differences between how countries practice management is based on
their economic principles solely.
Application of Early Theories of Motivation (Scenario)
Three managers work at the Pabco Company. Aaron really “cracks the whip” on his
employees and firmly believes in strict controls and punishment for those employees
who do not perform to company expectations.
Zach has very few controls and believes that as long as people know what their
objectives are, they will exercise self-control and self-direction.
Susan has been trying to improve working conditions and manager-employee relations
to increase the level of productivity in her department
Zach was using which type of Herzberg factors to increase productivity levels?
A) motivators
B) hygiene
C) social
D) esteem
Which of the following is NOT considered to be a part of the planning function of a
manager?
A) defining goals
B) motivating
C) mapping out strategy
D) making decisions
This is a weakness of a functional structure.
A) favoring functional goals over organizational goals
B) favoring organizational goals over functional goals
C) failing to attain functional goals
D) overemphasizing organizational goals
Different people typically have ________.
A) the same perception of a single situation
B) the same perception of different situations
C) different perceptions of the same situation
D) an undistorted perception of a situation
Why was the trait theory of leadership mainly unsuccessful?
A) Researchers were not able to identify a set of traits that always differentiated a
leader from a nonleader.
B) Organizations found the trait theory of leadership too expensive to implement due to
the high costs of testing potential leaders.
C) Research has shown that leadership traits are gender specific, so the process of
choosing leaders based on traits is discriminatory.
D) Too much emphasis was placed on personality traits rather than physical traits,
which have been found to successfully predict leadership.
You would expect to find a grapevine with the most accurate rumors in ________
organization.
A) an organic
B) a mechanistic
C) a hierarchical
D) an authoritative
Which of the following is NOT a characteristic of a creative problem solver?
A) self confidence
B) tolerance for ambiguity
C) frustrates easily
D) accepts risks readily
Which person was best known for developing the hierarchy of needs theory?
A) Elton Mayo
B) Abraham Maslow
C) Hugo Munsterberg
D) Douglas McGregor
Asch’s findings show that ________ cultures tend to be more conformist than North
American cultures.
A) individualistic
B) capitalistic
C) collectivistic
D) affluent
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company’s global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax’s decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax’s expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company’s commercial bank expanded its service network to
Asia.
Firms often internationalize proactively, in order to pursue new markets, find lower-cost
inputs, or obtain other advantages.
The ________ prohibits discrimination based on race, color, religion, national origin, or
sex.
A) Privacy Act
B) Title VII of the Civil Rights Act
C) Equal Pay Act
D) Sarbanes-Oxley Act
Which of the following makes up the three main types of corporate strategies?
A) growth, vertical integration, horizontal integration
B) growth, retrenchment, renewal
C) renewal, retrenchment, diversification
D) growth, stability, renewal
