Which of the following is a driver of globalization?
A) greater emphasis on proactive internationalization
B) internationalization of firm’s value chain
C) integration of world financial markets
D) globalization of services
A manager has a choice of three bank CDs that pay different amounts of fixed interest
over different time periods. The manager is operating under which condition?
A) jeopardy
B) certainty
C) uncertainty
D) risk
Since all partners in a value chain benefit when value is added, partners ideally should
________.
A) collaborate closely
B) work independently of one another
C) be dependent only on their narrow local part of the chain
D) collaborate with every other part of the chain
Decision making begins with ________.
A) selecting alternatives
B) identifying decision criteria
C) identifying a problem
D) eliminating false alternatives
Your firm’s attorney has ________ power when giving legal advice.
A) legitimate
B) status
C) expert
D) coercive
In the Ohio State studies, ________ refers to how much mutual trust exists between
employees and leaders.
A) consideration of limitations
B) consideration
C) initiating structure
D) initiating ideas
________ management oversees the transformation process that converts resources
such as labor and raw materials into finished goods and services.
A) Control
B) Operations
C) Systems
D) Planning
A finance manager who reads the Wall Street Journal on a regular basis would be
performing which role?
A) leader
B) monitor
C) disseminator
D) liaison
Courtesy and timeliness are measures of ________.
A) product quality
B) service quality
C) product appeal
D) service cost
Which of the following is NOT a key component of emotional intelligence (EI)?
A) empathy
B) self-awareness
C) active imagination
D) social skills
Some organizations erroneously feel that they ________ when they collaborate with a
variety of value chain partners.
A) lose control of their destiny
B) gain control of their destiny
C) change their destiny
D) control the destiny of other partners
The most important environmental factor in the HRM process is ________.
A) the business environment
B) the natural environment
C) the legal environment
D) the scientific community
The classical view of social responsibility is that a for-profit organization’s
responsibility is ________.
A) to help as many people as possible
B) to maximize both profits and the general welfare
C) to maximize profits only
D) to maximize opportunity for all
A person with a proactive personality is someone who ________.
A) takes action
B) avoids taking action
C) is entrepreneurial
D) is not entrepreneurial
With respect to entrepreneurship, a proactive person is best described as someone who
has skill in identifying ________.
A) a problem
B) trouble
C) a good idea
D) a good opportunity
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
In testing for the executive position, Frances has a candidate fill out a typical sample
budget for the department he would be working in. This is an example of a(n) ________
test.
A) written
B) performance-simulation
C) intelligence
D) written interview
Which term best describes an organic organization?
A) hierarchical
B) pyramid-shaped
C) flexible
D) fixed
When Don reviews the equipment malfunction, what management role will he play in
deciding whether to bring in extra people?
A) monitor
B) disseminator
C) resource allocator
D) disturbance handler
What does Wal-Mart’s business policy say about the company’s belief in sustainability?
A) Wal-Mart must believe that global climate change is a hoax.
B) Wal-Mart must believe that environmental issues are important.
C) Wal-Mart must believe that global climate change is a left-wing conspiracy.
D) Wal-Mart must believe that global climate change is a right-wing conspiracy.
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
To respond to a candidate for the executive position who wants to know more about the
job, Frances is likely to send which of the following?
A) job analysis
B) job description
C) job title
D) human resource inventory
A person who is experiencing cognitive dissonance might justify the dissonance if he
has ________ control over his actions.
A) some
B) total
C) almost total
D) little or no
What is the purpose of employee assistance programs (EAPs)?
A) to help employees with their diets
B) to help lower employee task demands
C) to get employees back to being productive
D) to help minorities cope with potential discrimination
Acme Corporation (Scenario)
Acme Corporation’s management feels that employees could be more motivated by
their jobs. The jobs were enriched earlier and some improvements were seen in
motivation.
Most jobs at Acme were redesigned to allow the employees to complete a whole and
identifiable piece of work. This fits ________, a core dimension of the job
characteristics model.
A) skill variety
B) task identity
C) task significance
D) autonomy
A person who satisfices fails to ________.
A) maximize his or her decision
B) understand his or her position
C) accept the truth of a situation
D) make any kind of decision
Which of the following is a trend in the area of information technology and
communication?
A) Technology that is wearable.
B) Combining functions in a single device.
C) Decrease in business travel.
D) All of the above are trends.
Which of the following would a self-managed work team be LEAST likely to do?
A) select all projects it works on
B) make decisions
C) implement decisions it makes
D) assign tasks
Jobs in a firm are quite informal. Workers are versatile and switch tasks and
responsibilities depending on the situation. In Fiedler’s model, this firm would be said
to have ________.
A) good leader-member relations
B) high position power
C) high task structure
D) low task structure
Successfully designing a 450-foot-tall pyramid is primarily evidence of which
management function?
A) planning
B) organizing
C) monitoring
D) leading
________ refers to the ability to combine ideas in a unique way or to make unusual
associations between ideas.
A) Innovation
B) Imagination
C) Creativity
D) Open-minded thinking
The free movement of capital around the world is also known as ________.
A) bond-based debt financing
B) contagion
C) the globalization of capital
D) common market arrangement
In a small organization, which of the following is NOT likely to be true?
A) Planning is not likely to be an orchestrated ritual.
B) Relationships are more likely to be informal.
C) Workers are likely to be observed by computerized monitoring systems.
D) The design of the organization is likely to be less structured and complex.
Feedback ________.
A) can be spoken, nonverbal, or written
B) must be spoken
C) must be written
D) can be spoken, verbal, or oral
A company has a current ratio of 2.75 to 1. What should a manager in the company
conclude?
A) The company is getting the best possible return on its assets.
B) The company has too many liabilities.
C) The company is not getting the best possible return on its assets.
D) The company is not getting the best possible return on its liabilities.