The socioeconomic view of social responsibility is that a for-profit organization’s
responsibility is ________.
A) to maximize stockholder wealth
B) to maximize both profits and the general welfare
C) to do what only the law requires
D) to maximize opportunities for citizens in developing countries
This payoff matrix gives potential dollar gain values in thousands for strategies S1, S2,
S3, and S4 for Sam’s Pizza and competitive strategies CA1, CA2, and CA3 for Pam’s
Pizza. If Sam chooses S1, how is he feeling about the business climate?
A) Sam is feeling pessimistic because he has chosen a maximax strategy.
B) Sam is feeling optimistic because he has chosen a maximin strategy.
C) Sam is feeling neither pessimistic nor optimistic because he has chosen neither a
maximin nor a maximax strategy.
D) Sam is feeling both pessimistic and optimistic because he has chosen both a maximin
and a maximax strategy.
The key difference between team leadership and traditional leadership is that in teams,
________ decisions.
A) employees are empowered to make
B) leaders are not empowered to make
C) leaders have no influence over employees’
D) leaders do not participate in important
Following the directions to put together an elliptical exercise machine is an example of
which way to solve a problem?
A) procedure
B) rule
C) general practice
D) policy
According to the University of Michigan studies, leaders who were ________ were
associated with higher group productivity and higher job satisfaction.
A) employee oriented
B) initiating structure
C) considerate
D) production oriented
Which of the following would be an example of a group norm?
A) Company policies on absenteeism
B) Acceptable ways of dressing
C) Hiring policies prohibiting discrimination
D) Rules against sexual harassment
Cognitive dissonance theory states that a person feels ________ when his or her
attitudes and actions don’t match.
A) comfortable
B) uncomfortable
C) confused
D) confident
The personal secretary of a top manager may have ________.
A) power but not authority
B) authority but not power
C) power and authority
D) line authority but not staff authority
In Woodward’s study, this type of production was the most complex and the most
sophisticated.
A) unit production
B) mass production
C) process production
D) technological production
The importance of unity of command has diminished in today’s workplace because of
its tendency to be ________.
A) inflexible and inefficient
B) ethically questionable
C) chauvinistic and dictatorial
D) too decisive
What important determinant of leadership became the focus of leadership theories after
the behavioral studies?
A) Power
B) Charisma
C) The follower
D) The situation
Designing a series of interview questions to provide information about possible
customers for a company would primarily require ________.
A) technical skills
B) interpersonal skills
C) conceptual skills
D) political skills
W. Edwards Deming thought that ________ the key to productivity.
A) workers were
B) controlling costs was
C) managers were
D) both managers and workers were
One key measurement that managers in value chain management companies strive to
make is an accurate ________.
A) supply forecast
B) weather forecast
C) demand forecast
D) production forecast
A team that is suffering attacks by managers from another division needs someone to
fulfill this team role.
A) reporter-adviser
B) controller-inspector
C) thruster-organizer
D) upholder-maintainer
On a pro football team, empowerment might manifest itself in which of the following?
A) players getting larger salaries
B) more complicated plays and formations on the field
C) coach-to-helmet communication systems
D) a player changing a planned play on the field
Research has shown that talented managers contribute about ________ percent more to
profit than average managers.
A) 10
B) 25
C) 50
D) 90
Studies of performance in organizations that plan have reached ________ with respect
to the benefits of formal planning.
A) somewhat negative conclusions
B) no conclusion
C) extremely negative conclusions
D) generally positive conclusions
Together, an organization’s resources and core competencies make up which of the
following?
A) core philosophy
B) competitive weapons
C) core assets
D) fundamental beliefs
Kurt Lewin’s “calm waters” metaphor sees change as ________.
A) an unusual event
B) an everyday event
C) unfortunate
D) avoidable
Which of the following identifies the goal of managers who use the economic order
quantity (EOQ) model?
A) minimizing carrying costs and ordering costs
B) maximizing carrying costs and ordering costs
C) maximizing carrying costs and minimizing ordering costs
D) maximizing carrying costs and total costs
This type of business plan is a step down from the most complete type of business plan.
A) summary business plan
B) full business plan
C) executive summary
D) synopsis-type plan
The moment when all prior efforts in the creativity process successfully come together
is known as ________.
A) perception
B) incubation
C) inspiration
D) innovation
Recent studies on Woodward’s initial research found that if the technology was
nonroutine, this structure worked best.
A) mechanistic
B) traditional
C) inorganic
D) organic
When managers threaten to fire workers unless they agree to go along with new
company policies, they are using which of the following?
A) negotiation
B) coercion
C) manipulation
D) education and communication
This is one thing that global teams usually find difficult to attain.
A) team cohesiveness
B) consensus
C) team goals
D) organizational goals
Behavioral theories of leadership focused on ________.
A) who effective leaders were
B) what characteristics effective leaders had
C) how to identify effective leaders
D) what effective leaders did
A leader of an entrepreneurial organization is like a jazz band leader because he or she
________.
A) controls every “note” that the performers “play”
B) wants a happy and harmonious workplace
C) has no influence over what the performers “play”
D) works to draw the “best” out of every performer
In equity theory, an under-rewarded individual is likely to ________.
A) have high motivation to show his or her value to the organization
B) lack motivation because he or she does not receive enough reward for what he or she
does
C) have just the right motivation to get the job done
D) have high motivation due to high self-esteem
Which of the following is a common way in which Gen Y workers differ from workers
in other generations?
A) office attire
B) ability to work hard
C) ability to focus
D) showing respect
The ________ is the series of work actions that add value to a product as it is being
transformed from inputs to finished product.
A) supply chain
B) value chain
C) output chain
D) input chain
Avoiding redundancy is a strength of which structure?
A) simple
B) divisional
C) functional
D) corporate
Deborah’s work team has its own separate office, does its own planning and scheduling,
and is even responsible for evaluating each other’s performance. Deborah is part of a
________ team.
A) self-managed
B) virtual
C) problem-solving
D) work group
All of the following are included in the six behaviors that managers try to explain,
predict, and influence EXCEPT ________.
A) productivity and absenteeism
B) workplace attitudes and perceptions
C) workplace misbehavior and turnover
D) organizational citizenship behavior and job satisfaction
A soap company that features a bath soap department, a laundry detergent department,
and a dish soap department is using which of the following?
A) process departmentalization
B) functional departmentalization
C) product departmentalization
D) customer departmentalization