Unlock document.
This document is partially blurred.
Unlock all pages and 1 million more documents.
Get Access
How does empathy improve the communication process?
A) Empathy helps the speaker focus on what the listener would like to hear.
B) Empathy helps the listener focus on the speaker's actual words.
C) Empathy helps the listener get rid of preconceived notions of what the speaker is
trying to say.
D) Empathy helps the speaker get rid of preconceived notions of what the listener is
trying to hear.
________ is the process of taking a creative idea and turning it into something useful.
A) Innovation
B) Imagination
C) Creativity
D) Inspiration
What we call job specialization today was termed this in the eighteenth century.
A) hierarchy
B) job sharing
C) division of work
D) division of labor
Which of the following is a difficult ethical challenge to new managers in today's
business climate?
A) not being able to hire new employees
B) having to fire employees who are not productive
C) not receiving training in the transition to management
D) increasing the amount that employees pay for health care
A member of a global team from a country that has high uncertainty avoidance may
have problems dealing with this.
A) risk
B) authority
C) following orders
D) sharing information
Which of the following identifies a manager who does NOT typically supervise other
managers?
A) unit chief
B) shift manager
C) vice president
D) division manager
A major contextual factor that contributes to making a team effective is ________.
A) diversity
B) autonomy
C) having specific goals
D) trust
A person who is being hypocritical about something that has high importance in her life
would be likely to experience ________ discomfort from cognitive dissonance.
A) low
B) no
C) high
D) minimal
As a business expansion director, Shana's goal is to scout potential locations for her
company's planned expansion to other countries. There are many options, some of
which include maintaining the business's head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
Shana is considering forming a partnership with a Dutch corporation that will create an
entirely new company called Half Moon. What kind of enterprise will Half Moon be?
A) a multidomestic corporation
B) a foreign subsidiary
C) a joint venture
D) a domestic subsidiary
Which of the following is NOT a key characteristic of a global organization?
A) exchanges goods and services with consumers in other countries
B) employs high-level technical employees and managerial talent from other countries
C) uses resources from other countries
D) has a home country in which all decisions are made and all profits flow
Which kind of resistance to change is most likely to be beneficial to a company?
A) conflict with company goals
B) uncertainty
C) habit
D) fear of losing status or possessions
Autonomy is important in the JCM because it gives the worker ________.
A) time to finish the job
B) help from fellow employees
C) flexibility in dealing with managers
D) a sense of personal responsibility
What percentage of employees say that coworkers are a stressful part of their jobs?
A) About 50%
B) About 30%
C) About 15%
D) About 5%
How many management functions were originally proposed by Henri Fayol?
A) three: plan, organize, lead
B) four: plan, organize, lead, control
C) five: plan, organize, command, coordinate, control
D) ten: 3 interpersonal, 3 informational, 4 decisional
Which management challenge refers to management's responsibility to be attentive to
environmental and societal challenges?
A) social media
B) politics
C) managerial ethics
D) sustainability
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle learns from city officials about how her plant's operations may be
affecting the environment, she is performing which management role?
A) leader
B) resource allocator
C) entrepreneur
D) liaison
Which of the following stages comes before procurement in a firm's value chain?
A) research and development
B) marketing
C) manufacturing
D) distribution
The role of ________ is more important for managers of small organizations than for
managers working in large corporations.
A) disseminator
B) spokesperson
C) entrepreneur
D) resource allocator
Which is an important job responsibility for a middle manager?
A) defining the organization's long-term goals
B) translating goals defined by top managers into action
C) helping top managers define goals
D) performing tasks that are not related to long-term goals
Most countries in today's global business climate see ________ as the key to success.
A) maintaining productivity
B) increasing productivity
C) higher wages
D) shorter working hours
A person who takes full responsibility in both his or her successes and failures is likely
to be high in this emotional intelligence dimension.
A) self-awareness
B) self-management
C) empathy
D) self-motivation
The board of directors of the Four Forks Generating Corporation is meeting to consider
the construction of a new electrical generation facility near the Four Forks River.
Director Appleton prefers a coal-burning plant because it promises to be the most
profitable alternative. Over the short term at least, a coal plant will be by far the least
expensive facility to build and operate. Coal is cheap and the considerable pollution
from the plant won't affect anything within hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest
city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very
expensive. However, Estrella has discovered that the job can be done much more
cheaply by cutting some corners–while still strictly following all laws–and creating
some additional risk for the community.
Director Jossleman supports the most expensive option of the three–she wants a wind
farm to be built along the banks of the river on top of a ridge. The wind turbines
produce absolutely no pollution and pose no threat to the community or the
environment. They are expensive to build and to operate at the current time because
they require elaborate back-up systems to function when the wind isn't blowing.
Director Appleton exhibits which of the following social responsibility views?
A) social responsiveness
B) broad view of social responsibility
C) classical view of social responsibility
D) socioeconomic view of social responsibility
Job enrichment in the JCM seems to work best with people who have ________.
A) a low growth need
B) a high growth need
C) no growth need
D) a variable growth need
Financial market integration makes it easier for internationally active firms to
________.
A) nationalize manufacturing industries
B) minimize offshoring
C) increase tariffs on the import of automobiles and industrial machinery
D) engage in foreign currency transactions
A critical incident employee appraisal method collects ________.
A) anecdotes that reveal the character and performance of an employee
B) statements from coworkers in support of an employee
C) statements from superiors that may or may not support an employee
D) data from an employee's computer to evaluate his or her performance
Which of the following is an advantage of using private employment agencies for
recruiting?
A) low cost
B) candidates who are familiar with the organization
C) improves employee morale
D) careful screening of applicants
If you are a person who dislikes making plans, you would probably score high on which
aspect of the Myers-Briggs Type Indicator?
A) extrovert rather than introvert
B) introvert rather than extrovert
C) judging rather than perceiving
D) perceiving rather than judging
Research has shown that "trained" charismatic leaders had workers who were ________
those who had been led by non-charismatic leaders.
A) dramatically less productive than
B) more productive than
C) equally productive when compared to
D) slightly less productive than
According to Lewin, which of the following is a force that might overcome inertia and
unfreeze the status quo?
A) increase restraining forces
B) maintain restraining forces
C) decrease driving forces
D) increase driving forces
A pharmaceutical company manager attending a meeting of academic scientists would
be functioning in which role?
A) informational
B) figurehead
C) liaison
D) decisional
Service organizations ________.
A) produce physical and nonphysical outputs
B) produce physical outputs
C) require nonphysical inputs
D) produce nonphysical outputs
Companies that are well managed can prosper during difficult economic times by
depending on ________.
A) government bailouts
B) filing for bankruptcy
C) raising prices
D) a loyal customer base
The "white-water rapids" metaphor sees change as ________.
A) an occasional occurrence
B) the natural state of things
C) an unpleasant interruption of the normal calm
D) something that must be eliminated
Deming felt that any new skills that employees needed should be acquired ________.
A) when they are hired and trained
B) by the employees on their own
C) when the need arises
D) years ahead of time
The first step in Lewin's three-step description of the change process involves
________.
A) freezing the new state
B) changing to a new state
C) unfreezing the status quo
D) changing to a new status quo
