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Core competencies include an organization's major capabilities and its resources.
Because heuristics simplify the decision-making process, they are unlikely to lead to
errors.
Having a written code of ethics ensures that an organization's members will behave
ethically.
The group is likely to work on its primary task during the adjourning stage of group
development.
Value chain management is efficiency oriented.
Effectiveness refers to the attainment of the organization's goals.
Rewards for team members should be distributed based on collaboration not
competition.
Accountability for a work team is strictly on an individual basis.
Groups tend to go through five stages as they develop.
Inspiration marks the first step in the creative process.
Technical skills involve a manager's ability to think logically and effectively about
complex situations.
Electronic communication is not admissible in court, so employees don't need to worry
about what they say online.
Partners in a value chain management system need to be able to both learn from and
educate other partners in the value chain.
All learning organizations share a distinct structure.
Employees are considered an input in transformation process.
Part of what defines an organization is its purpose.
Manufacturing and service organizations produce both physical and nonphysical
outputs.
In the economic order quantity (EOQ) model, the optimum order quantity is obtained
by identifying where the total cost curve and the ordering costs curve intersect.
In a team structure, there is a clear line of managerial authority from top to bottom.
Change threatens the investment you've already made in the status quo.
A key function of planning is to create goals.
Although most sexual harassment complaints are filed by women, a significant number
of complaints are filed by men.
Line authority can be exerted only after a manager checks with his or her superior.
The stability of a mechanistic structure seems to work best in today's dynamic and
uncertain business environment.
This payoff matrix gives values for strategies S1, S2, and S3 for the Bigg Company and
competitive strategies CA1, CA2, and CA3 for the Large Company. From Bigg's point
of view, the S1 maximum regret for CA1 is 8.
Henri Fayol and Max Weber developed the idea of the five basic management
functions.
An employee who feels unsettled because he is not sure what his responsibilities are is
experiencing role overload stress.
After the global sourcing stage, companies that are going global often turn to exporting
and importing goods across international borders.
The classical view of organizational social responsibility is that management's only
social responsibility is to maximize profits.
In the "white-water rapids" metaphor of change, managers should expect change at any
time, and it may last for unspecified lengths of time.
Maslow's hierarchy of needs proposes that all needs are sought after to an equal degree
at all times.
An entrepreneurial venture is much more likely to change an industry than a small
business.
The leader of an entrepreneurial organization is like a marching band leader because he
or she controls every note that his or her "musicians" play.
In value chain management, activities are eliminated from the organizational process if
they do not add value to the process.
Negative reinforcement penalizes an individual for an undesired behavior.
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company's global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax's decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax's expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company's commercial bank expanded its service network to
Asia.
The initial phase of globalization was triggered by the introduction of the railroads and
ocean transport.
Good management strives for ________.
A) low efficiency and high effectiveness
B) high efficiency and low effectiveness
C) high efficiency and high effectiveness
D) moderate efficiency and moderate effectiveness
Which of the following downsizing methods can "happen on its own" if management
suspends hiring practices?
A) firing
B) reduced workweeks
C) attrition
D) transfer
Decisions, Decisions (Scenario)
Sondra needed help. Her insurance company's rapid growth was necessitating making
some IT changes, but what changes? Should they modify the servers that they currently
use or purchase an entirely new system? Sondra was confused and needed help in
making the correct decision.
According to the decision-making process, the first step Sondra should take is to
________.
A) analyze alternative solutions
B) identify decision criteria
C) evaluate her decision's effectiveness
D) identify the problem
Which phenomenon in today's business climate has made the "white-water rapids"
metaphor popular?
A) reduced competition
B) corporations that are too powerful
C) organizations that resist change
D) constant and chaotic change
In the ever more difficult struggle to survive in a competitive world, Evans Findings
Company has a work shift with ________.
A) extra employees to increase productivity
B) no employees to allow workers to rest
C) no employees to punish unproductive workers
D) no employees to increase productivity
A major contribution that Taylor made to the study of management was ________.
A) to measure efficiency on a 4-star scale
B) to identify the one best way to get a job done
C) to identify the three best ways to get a job done
D) to measure inefficiency on a 4-star scale
The requirement for value chain management that involves being flexible and sharing
information is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) organizational processes
Which of the following factors has contributed to the current view that management is
more unethical today than before?
A) increasing publicity
B) increasing government standards
C) decreasing employee morale
D) changes in shareholder expectations
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company's global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax's decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax's expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company's commercial bank expanded its service network to
Asia.
The Great Depression marked the beginning of the second phase of globalization.
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily
activities, she has to deal with problems that involve students, faculty, curriculum,
budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a
member of a minority group. Gina has been meeting with the department chair to
address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so
when large and small problems arise Gina wants them dealt with effectively. She has
installed a 24-hour "Hassle Line" with highly trained people to answer questions and
solve problems. She hopes to have her Hassle Line employees function within a
customer responsive culture.
Gina sees her school's greatest opportunity to increase enrollment in prospective
students who are good at multitasking and are good with technology. What term
describes these prospective students?
A) Baby Boomers
B) Gen Yers
C) Gen Xers
D) Gen Zers
Why might a manager for a non-profit organization seem as concerned with his or her
organization's financial well-being as a for-profit manager?
A) Non-profit managers are evaluated on financial performance only.
B) Non-profit managers try to give the illusion that they care about the "bottom line."
C) Not-for-profit organizations need to make money to continue operating.
D) Non-profit organizations have an obligation to turn a profit.
A cost leadership competitive strategy focuses on which of the following?
A) efficiency
B) innovation
C) elegant design
D) luxury
Which of the following is NOT a common way that employee recognition programs
recognize worker achievements?
A) added worker responsibilities
B) a party
C) a handwritten note of thanks
D) a public announcement of achievement
Operant conditioning is any behavior that occurs as a result of ________.
A) coincidence
B) an innate behavior program
C) reinforcement from reward or punishment
D) reinforcement from reward only
Which management challenge refers to management's responsibility to be attentive to
environmental and societal challenges?
A) social media
B) politics
C) managerial ethics
D) sustainability
The primary goal of the OD method called teambuilding is to ________.
A) increase efficiency
B) increase trust and openness
C) identify troublemakers
D) play games such as volleyball to build morale
A retail clothing store manager who estimates how much to order for the current spring
season based on last spring's outcomes is operating under what kind of decision-making
condition?
A) seasonal
B) risk
C) uncertainty
D) certainty
In a transformation process, people are considered to be inputs because they ________.
A) are material beings
B) are costly
C) perform tasks that are needed to create outputs
D) have knowledge and information
The first variable in expectancy theory involves how much effort a person must exert to
________.
A) receive a given reward
B) attain a certain level of performance
C) finish the job in the shortest period of time
D) finish the job with the lowest possible standards
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle meets with the section managers to brief them on the concerns of the
city officials, which management role is she performing?
A) disseminator
B) liaison
C) disturbance handler
D) negotiator
Standing plans typically can be used ________.
A) only once
B) only in conjunction with specific, long-term plans
C) twice at most
D) repeatedly
Organizational behavior (OB) uses ________ experiments to find out how and why
people behave in certain ways.
A) nontheoretical
B) animal
C) laboratory
D) empirical
Which of the following countries reports the highest level of employee stress?
A) China
B) India
C) United Kingdom
D) United States
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department
will produce each week. On Monday, he informs his team that the schedule is going to
be difficult this week due to the increased number of output units. He goes on to tell
them that he is confident that they can fulfill the schedule because they are tough,
talented, and "when the going gets tough, they are the ones who get going." Each day
during the week, Joe checks the amount of output that the employees have completed
and the number of units that have been rejected.
When Joe checks the amount of output units that the team has completed and the
number of units that have been rejected, he is performing which management process?
A) controlling
B) leading
C) planning
D) organizing
In his study of differences in cultural environments, Geert Hofstede found that
________.
A) people are largely the same from culture to culture with respect to values
B) the views of managers differ greatly from those of employees with respect to values
C) the views of IBM employees differ widely from the general population with respect
to values
D) people vary from culture to culture in five value categories
When Google purchased YouTube, a company that featured different, but related
products, Google was engaging in which of the following?
A) concentration
B) forward vertical integration
C) backward vertical integration
D) diversification
The requirement for value chain management that includes an enterprise resource
planning (ERP) system to link all of an organization's activities is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) leadership
Theory X assumes that people work hard when they ________.
A) are closely controlled
B) enjoy a sense of accomplishment
C) are not compensated
D) experience a sense of fairness
________ allow companies to accommodate the needs of workers with nonstandard
family situations.
A) Flextime and expanded workweeks
B) Expanded workweeks and job sharing
C) Flexible pay rates
D) Flextime, compressed workweeks, and job sharing
