The political skills of a manager consist mainly of the ability to understand the
workings of government and to present information effectively to others in the form of
political speechmaking.
Nonverbal communication is a minor part of the communication that takes place during
a conversation.
Disturbance handler is one of Mintzberg’s interpersonal roles.
Productivity goals, according to Deming, should be strictly numerical to avoid
ambiguity.
A six-month plan qualifies as a short-term plan.
Group norms affect dynamics such as effort and performance, but not superficial things
like what people wear at work.
The goals of organizational behavior (OB) are to explain and evaluate behavior.
Labor markets are an internal force that creates a need for organizational change.
Neil Huffman Auto group claims that every dollar it spends on training ultimately
results in $230 in productivity gains.
Path-goal theory states that a supportive leadership style works best when tasks are
highly unstructured.
Informal planning typically works better in large organizations.
Trait theories of leadership focus on how leaders interact with their followers.
Distortion of perception can only come from the person who is perceiving.
The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak
economy. If the economy is strong, the shop is likely to make an $80,000 profit.
A company with a stability strategy will plan to dramatically increase market share in a
highly competitive market.
A mechanistic organization is bureaucratic and hierarchical.
Sharing information is part of the coordination and collaboration requirement for
successful value chain management.
A team’s upholder-maintainer would likely submit the team’s request for a large increase
in resources to top management.
In order to be considered a manager, an individual must direct or oversee the work of
others.
U.S. workers, more than Chinese workers, tend to be less conscientious and more
agreeable in nature.
Being rigorous about expectations is a key part of leadership in value chain
management.
Social learning theory maintains that reinforcement plays no part in this learning
process.
Stress can arise from an opportunity.
Situational leadership theory (SLT) states that an R3 worker who is able but unwilling
to perform a task responds best to a selling leadership style.
Operant behavior deals only with learned behavior.
Everything a manager does involves communication.
A key goal of compensation system is to keep employees motivated.
A strength of a written essay as an employee appraisal device is that it allows the
writing skill of the evaluator to be a determining factor in the appraisal of performance.
Joan Woodward attempted to view organizational structure from a technological
perspective.
Identifying the wrong problem is just as much a failure for a manager as identifying the
right problem and failing to solve it.
Groups tend to be more efficient and less effective than individual decision making.
When a manager praises an employee for a job well done, she is providing positive
reinforcement.
A low self-monitoring employee would be likely to be a good poker player.
Consultants are less likely to be change agents than internal managers.
What do the written essay, critical incidents, graphic rating scales, and BARS
evaluation methods have in common?
A) They compare individuals against standards.
B) They are multiperson comparisons.
C) They compare one employee to his or her peers.
D) They rank employees by performance.
Why are individuals with a high nAch not the most successful managers?
A) They are concerned more about effectiveness than efficiency.
B) They are more focused on organizational goals than their own desires for promotion.
C) They focus too much on their own goals than the goals of others.
D) They can easily be distracted by trying to build a better mousetrap.
Which of the following is an example of a supranational institution?
A) the World Intellectual Property Organization
B) the UNICEF
C) the Red Cross
D) the World Trade Organization
A manager is determining what kind of new computers she should purchase for her
department. She has made a list of five different computer models for consideration.
Which stage of the decision-making process is this?
A) selection of an alternative
B) identification of decision criteria
C) development of alternatives
D) analysis of alternatives
Globalization Debate (Scenario)
In his international business class, Professor Jang organizes a debate on the societal
effects of market globalization. Juan Prince takes a position that highlights the negative
effects of market globalization. He emphasizes how multinational enterprises can wield
so much influence that they threaten national sovereignty. He also notes the prevalence
of low wages and sweatshop conditions as firms utilize low-cost labor abroad. Juan
then describes the detrimental effects of corporate pollution on the environment, and he
ends his argument by explaining how market globalization helps homogenize national
cultures. Rina Taylor is assigned to counter Juan’s position.
Rina is most likely to counter Juan’s claim regarding environmental effects by pointing
out which of the following?
A) The intensity of environmental pollution is far greater in emerging economies than
in undeveloped ones.
B) China’s landscape was permanently altered by the construction of the Three Gorges
Dam.
C) Environmental destruction tends to diminish in the long run, as economies develop.
D) Attempts at foreign cultural imperialism are often blocked by national governments.
Larger organizations tend to have ________ than smaller organizations.
A) more specialization
B) less departmentalization
C) less centralization
D) fewer rules and regulations
Which of the following is NOT a role demand that may cause stress for employees?
A) Role Conflict
B) Cultural Roles
C) Role Overload
D) Role Ambiguity
The JCM contends that meaningful work is ________.
A) high paying
B) always difficult
C) considered important and valuable by the worker
D) considered unimportant to managers
The requirement for value chain management that is most closely associated with
defining and communicating expectations is ________.
A) coordination and collaboration
B) technology investment
C) organizational culture and attitudes
D) leadership
Simplifying language is most important when ________.
A) the speaker has little time
B) the audience is sympathetic
C) the audience is unfamiliar
D) the message is simple
The specificity of a plan refers to ________ concerns.
A) long-term versus short-term
B) strategic versus tactical
C) specific versus directional
D) single use versus standing
Unstructured problems are ________.
A) perfectly rational
B) clear and straightforward
C) situations in which all options are known
D) situations in which all options are not known
Internationalization Conference (Scenario)
At a conference on business internationalization strategies, representatives of three
different businesses meet to discuss a joint venture between their companies. Business
A is located in a country that internationalized during the second phase of globalization.
Business B is based in a country that internationalized during the third phase of
globalization. Business C is located in an emerging market country.
The representative from Business A is most likely from ________.
A) China
B) United Kingdom
C) Mexico
D) Brazil
In equity theory, a worker’s “self” category refers to ________.
A) the standards and expectations of other workers
B) their comparisons to the highest paid worker they know
C) their comparisons to the lowest paid worker they know
D) the person’s own inputs-outcomes ratios
Which of the following levels of management is associated with positions such as
executive vice president, chief operating officer, chief executive officer, and
chairperson of the board?
A) team leaders
B) middle managers
C) first-line managers
D) top managers
A Latin-American member of a global team might show undue respect to another team
member because of that member’s ________.
A) age
B) physical ability
C) ethnicity
D) family heritage
A(n) ________ view of ethics states that more productive workers should get more pay
and less productive workers less pay, regardless of other circumstances.
A) rights
B) utilitarian
C) theory of justice
D) individual liberties
Material outputs in an open system organization include ________.
A) services
B) products
C) raw materials
D) information
________ refers to the sequence of value-adding activities performed by the firm in the
course of developing, producing, marketing, and servicing a product.
A) A value chain
B) A supply chain
C) Value gap
D) Value migration
As an organization grows to a size of over 2,000 employees, it finds it hard to avoid
becoming more ________.
A) mechanistic
B) organic
C) informal
D) adaptable
According to Maslow, a person stranded on a desert island would ________ before he
or she worried about making weapons.
A) look for other people
B) build a house
C) start a family
D) establish his or her status on the island
________ is the originator of the Principles of Management.
A) Henri Fayol
B) Max Weber
C) Hugo Munsterberg
D) Henry Gantt
The first three steps of the strategic management process involve ________ strategies.
A) planning
B) implementing
C) evaluating
D) identifying
The decision of the Seattle Post Intelligencer newspaper to go “all-digital” resulted in
________.
A) managers needing to hire new employees
B) managers needing to drastically reduce their workforce
C) no workforce changes, but changes in the price of the paper
D) very few changes in the way the paper did business
In the JCM, motivation and satisfaction increase when this is true.
A) The employee feels good about herself.
B) The employee cares about the task.
C) The employee feels rewarded.
D) The employee feels like she belongs.
In equity theory, procedural justice is concerned with which of the following?
A) determining how fair the system is
B) determining how honest one’s boss is
C) comparing output-to-input ratios among individuals
D) comparing fairness between different organizations
Compared to the manager of a large organization, a small business manager is more
likely to be a(n) ________.
A) specialist
B) figurehead
C) generalist
D) information monitor
This is the dimension of trust that includes technical skills.
A) integrity
B) loyalty
C) openness
D) competence
Verbal intonation is a form of ________.
A) verbal communication
B) body language
C) nonverbal communication
D) facial expression
Which term best characterizes a decision that has bounded rationality?
A) virtually perfect
B) rigorous and comprehensive
C) not good enough
D) just good enough
