________ is the deliberate manipulation of information by the sender to make it appear
more favorable to the receiver.
A) Selective perception
B) Information overload
C) Jargon
D) Filtering
In reality, all organizations have ________.
A) a single goal
B) multiple goals
C) the same goals
D) the same single goal
On eBay, brand-new red espresso machines routinely sell for $50 more than identical
white machines. What can you conclude?
A) The color white has no value.
B) The color red has value.
C) Color has no value since it does not add to the function of the machine.
D) There is something different about the red machines.
Of the following, which is the main advantage of teams within an organization?
A) increased organizational performance
B) increased organizational coherence
C) increased groupthink
D) decreased legal costs associated with diversity
In a transformation process, people are considered to be inputs because they ________.
A) are material beings
B) are costly
C) perform tasks that are needed to create outputs
D) have knowledge and information
Over-rewarded inequity exists when one’s own outcomes-to-input ratio ________ that
of the referent.
A) is greater than
B) is less than
C) is equal to
D) is greater than or equal to
Affirmative action programs seek to make sure that employers ________ minority
groups.
A) pay equal wages to
B) enhance employment opportunities for
C) provide unemployment benefits for
D) establish training programs for
In most cases, strategic goals include ________.
A) all financial objectives
B) all objectives that are not financial
C) all objectives, both financial and nonfinancial
D) some financial objectives
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle addresses a complaint filed by an employee, she is performing which
management role?
A) resource allocator
B) disturbance handler
C) liaison
D) figurehead
A company’s strategic weapon is any product, service, or other attribute it has that
________.
A) gives it an edge over its competitors
B) identifies problems that the company has
C) identifies the potential of employees
D) helps diversify the company
The first three activities of the human resource management (HRM) process are about
________.
A) recruiting
B) planning
C) training
D) downsizing
An example of nonverbal communication is ________.
A) an email
B) a smile
C) a whisper
D) a voice mail
A theory that suggests that employees compare their inputs and outputs from a job to
the ratio of relevant others is known as ________.
A) action motivation
B) goal setting
C) reinforcement theory
D) equity theory
The amount of influence a model has begins with the ________ process of becoming
aware of the model.
A) attentional
B) retentional
C) motor reproduction
D) reinforcement
Of all the emotions that affect a workplace, Deming felt that ________ was most
important for increasing productivity.
A) making workers fear failure
B) eliminating fear
C) making employees happy
D) eliminating anger
When a firm advertises that it only uses recycled paper products, it is ________.
A) meeting its social obligation
B) being cynical
C) being socially responsive
D) paying attention to the bottom line
In employee recognition programs, employees accumulate points for things such as
________.
A) recruiting new workers
B) whistle-blowing on corruption
C) increased productivity
D) not complaining about working conditions
Courtesy and timeliness are measures of ________.
A) product quality
B) service quality
C) product appeal
D) service cost
State motor vehicle offices usually use this kind of departmentalization.
A) product
B) functional
C) customer
D) process
Governments have facilitated economic integration by ________.
A) increasing barriers to international trade and investment
B) creating supranational institutions to further reduce trade barriers
C) adopting different monetary and fiscal policies within the same regional economic
integration blocs
D) standardizing consumer lifestyles and preferences
A listener’s summary of a speaker’s words shows that the listener did not correctly
understand the message. Which of the following must be true?
A) The speaker used clear, simplified language.
B) The listener failed to use active listening.
C) The speaker failed to send a clear message, the listener failed to receive the message
properly, or both the speaker and listener failed to communicate properly.
D) The speaker sent a clear message, but the listener failed to receive the message
properly due to poor listening, jumping to conclusions, or relying on preconceived
notions about the speaker.
The ________ blends the nominal group technique with sophisticated computer
technology.
A) personal meeting
B) electronic meeting
C) virtual meeting
D) preliminary meeting
Which problems are women LEAST likely to face in today’s workplace?
A) a gender pay gap
B) being outnumbered in the workplace
C) career interruptions due to childbirth
D) skepticism about whether they are qualified to do the job
Managers typically implement programs to reduce resistance to change when
employees ________ in some way.
A) become uncomfortable
B) are challenged
C) become self-satisfied
D) become dysfunctional
This is the simplest and briefest type of business plan.
A) synopsis-type plan
B) full business plan
C) summary business plan
D) executive summary
Entrepreneurs who have trouble delegating authority should go through the process of
empowering employees in this manner.
A) gradually
B) all at once
C) using a rigid timetable
D) hastily
With respect to employee engagement in a job, this seems to be the most important
factor to employees around the world.
A) base pay
B) respect
C) benefits
D) type of work
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Venezuela Jana found that people tended to show great deference toward their
superiors. When meeting with one higher-up, she noticed that the local managers
seemed to exhibit extremely obsequious behavior. How would you characterize this
trait?
A) future oriented
B) high uncertainty avoidance
C) low power distance
D) high power distance
A listener’s summary of a speaker’s words shows that the listener correctly understood
the speaker’s message. Which of the following must be true?
A) The speaker used clear, simplified language.
B) The listener used active listening.
C) The speaker sent a clear message and the listener successfully received the message.
D) Either the speaker sent a clear message or the listener was able to interpret an
unclear message successfully despite its lack of clarity.
Some people believe that creativity is ________, while others think that creativity
________.
A) quickly and easily learned; is slowly learned
B) a genuine quality; does not really exist
C) inborn; can be learned
D) learned; is forgotten after childhood
Which of the following characterizes a highly leveraged company?
A) high total assets relative to total debt
B) high total debt relative to total assets
C) high total debt relative to inventories
D) high total interest payments relative to total debt
Research has shown that talented managers contribute about ________ percent more to
profit than average managers.
A) 10
B) 25
C) 50
D) 90
In traditional goal setting, these individuals set goals.
A) top managers
B) middle and low-level managers
C) middle managers
D) managers and employees
Where did the modern era of manufacturing primarily begin?
A) the coal industry
B) Detroit automobile factories
C) southern cotton plantations
D) northeastern textile mills
In informal planning, goals are usually ________ shared with others in the organization.
A) written, but little is
B) unwritten, and little is
C) written, and much is
D) unwritten, but much is