The great advantage of a written message is that it ________.
A) is informal
B) is easy to provide feedback for
C) is unambiguous
D) provides a permanent record
Global Operations Report (Scenario)
As Vice President of Global Expansion for Pax Telecom, Deva Mikiri is tasked with
preparing a comprehensive report on the company’s global operations over the past
twenty years. Deva assigns three strategists to collaborate on the History portion of the
report, which details the rationale behind Pax’s decisions to expand operations in
particular areas. Rashid Ahl focuses on early expansion to China, which occurred after
China began to make its market more accessible to foreign companies. Markus Teller
focuses on Pax’s expansion to Eastern Europe, which was motivated by increased
industry privatization in key countries. Lavonne Jackson focuses on expansion to Japan,
which happened when the company’s commercial bank expanded its service network to
Asia.
Nationalization refers to the gradual integration and growing interdependence of
national economies.
Which of the following is NOT something that a company would be likely to do as a
part of a competitive intelligence program?
A) buy competitors’ products
B) attend trade shows
C) have employees evaluate competing products
D) buy stock in a competitor’s company
As a business expansion director, Shana’s goal is to scout potential locations for her
company’s planned expansion to other countries. There are many options, some of
which include maintaining the business’s head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
Shana’s company “went global” several years ago. Which of the following was likely to
have been the first step it took in going global?
A) outsourcing
B) importing
C) exporting
D) licensing
To reduce dissonance in the workplace, managers are advised to hold ________
responsible for the causes of the dissonance.
A) employees
B) both employees and management
C) fellow workers
D) external forces
U.S. managers tend to rely on this style of communication.
A) formal and written
B) informal and unwritten
C) verbal and informal
D) verbal and formal
Ross can create web pages that are accessible only to members of his organization on
________.
A) an intranet
B) an extranet
C) an electronic data interchange
D) a videoconference
Described as the new frontier, this new challenge for managers has the potential to both
boast and drain employee productivity.
A) organizational politics
B) social media
C) environmental activism
D) intrapreneurship
As a business expansion director, Shana’s goal is to scout potential locations for her
company’s planned expansion to other countries. There are many options, some of
which include maintaining the business’s head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
Shana’s company hopes to become a fully global corporation in the coming years.
Which of the following would best indicate that the company is fully “global”?
A) exporting and importing
B) licensing
C) setting up a foreign subsidiary
D) franchising
Acme Corporation (Scenario)
Acme Corporation’s management feels that employees could be more motivated by
their jobs. The jobs were enriched earlier and some improvements were seen in
motivation.
The Acme managers developed a program that allows the employees to have a large
degree of freedom carrying out their jobs. Which core dimension are they providing?
A) task significance
B) autonomy
C) task identity
D) skill variety
High-quality service that gives customers a cheerful and helpful experience is called
________.
A) consistency
B) accuracy
C) courtesy
D) convenience
According to Herzberg, hygiene factors ________.
A) help people avoid infections
B) control motivation but not satisfaction
C) control dissatisfaction but not satisfaction
D) control motivation and satisfaction
Because the average listener can comprehend language at a rate that is much higher
than speakers can speak, people tend to ________.
A) lose focus when listening
B) process information at a deep level when they speak
C) request additional channels of communication when they listen
D) focus better when listening than talking
Any relatively permanent change in behavior that occurs as a result of experience is
known as ________.
A) reflex
B) learning
C) instinctual behavior
D) intrinsic behavior
In studies in which formal planning did not lead to higher performance, ________
usually the culprit.
A) unforeseen events in the environment were
B) demanding employees were
C) stubborn ownership was
D) lack of communication was
Management should stay out of the topic of social media.
Which of the following accounts for people’s minds wandering while they listen to a
speaker?
A) Listeners listen at a slower rate than speakers speak.
B) Listeners listen at the same rate that speakers speak.
C) Listeners listen at a faster rate than speakers speak.
D) Listeners adjust their listening rate to the speaker’s rate.
The organizers of the Hawthorne studies expected worker productivity to be
proportional to ________ in the factory.
A) light intensity levels
B) pay rates
C) temperature levels
D) noise levels
In a ________ structure each business unit has complete autonomy to reach its goals.
A) simple
B) functional
C) divisional
D) matrix
Since Deming first proposed his 14 points for improving productivity, his prescriptions
have ________.
A) been largely discredited
B) fallen into disuse
C) been confirmed repeatedly
D) been confirmed for U.S. workers only
Technical skills might include ________.
A) excellent verbal skills
B) proficiency in computer programming
C) exceptional writing ability
D) decision-making ability
High self-esteem individuals tend to ________.
A) make excuses for themselves
B) avoid creating high expectations
C) take risks
D) avoid risks
Inequity exists when one’s own outcomes-to-input ratio ________ that of the referent.
A) is greater than but not less than
B) is less than but not greater than
C) is equal to
D) is greater than or less than
Which leadership style tends to centralize authority and make unilateral decisions?
A) cultural style
B) autocratic style
C) democratic style
D) laissez-faire style
Evidence that managers in the fifteenth-century Venetian shipbuilding facility were
interested in controlling costs is best shown by which of the following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
In the chain of command, each person above you ________.
A) has special privileges
B) receives higher pay
C) has line authority
D) has no right to give you orders
Asch could feel fairly confident that his results were legitimate because ________
pressured by the group.
A) 35 percent of respondents gave wrong answers when they were not
B) only 1 percent of respondents gave wrong answers when they were not
C) only 1 percent of respondents gave wrong answers when they were
D) 90 percent of respondents gave wrong answers when they were
A disadvantage of a written essay for employee appraisal is that it tends to be biased by
________.
A) the prejudice of the evaluator
B) friendship between the employee and the evaluator
C) the writing skill of the evaluator
D) the writing skill of the employee
This is the PRIMARY reason for why managers often travel long distances to have a
face-to-face meeting with someone.
A) It shows respect.
B) Most communication is done through body language.
C) Other forms of communication have security concerns.
D) It communicates a sense of power, rank, and mobility.
Most studies have shown that companies that engage in social involvement ________.
A) receive a small positive benefit
B) receive an enormous positive benefit
C) experience a small negative effect
D) experience an enormous negative effect
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle meets with the section managers to brief them on the concerns of the
city officials, which management role is she performing?
A) disseminator
B) liaison
C) disturbance handler
D) negotiator
Team efficacy is a measure of how ________ a team is.
A) efficient
B) cooperative
C) confident
D) skilled
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
Which type of management skill does Michelle use most during the day?
A) conceptual
B) informational
C) interpersonal
D) political
A major compositional factor that contributes to making a team effective is ________.
A) adequate resources
B) personality
C) team efficacy
D) task identity