Older workers tend to resist change more than younger workers because they
________.
A) have less invested in the current system
B) have more invested in the current system
C) have confidence in themselves
D) have less to lose
A manager does a break-even analysis and finds that his value for BE, the break-even
point, has decreased over time. Which of the following could be responsible for this
event?
A) TFC has increased.
B) P has increased.
C) VC has decreased.
D) P has decreased.
In the 1970s, many U.S. manufacturers fell behind because they ignored production
issues and focused on ________.
A) quality and efficiency
B) marketing and finance
C) efficiency and customers
D) finance and quality
ISO 9000 is a series of standards that ensure that products ________.
A) are of minimal quality
B) conform to customer requirements
C) conform to industry rules
D) exceed government requirements
ISO 9000 is a series of standards that ensure that products ________.
A) are of minimal quality
B) conform to customer requirements
C) conform to industry rules
D) exceed government requirements
Organizations that don’t formally plan may be more likely to have ________.
A) corrupt managers
B) legal problems
C) multiple departments performing the same task
D) a single department carrying out all company functions
When a company does the minimum that the law requires, it is meeting its ________.
A) social responsiveness goal
B) economic responsibility
C) ethical responsibility
D) social obligation
Which of the following is a lower-order need in Maslow’s hierarchy?
A) love
B) self-worth
C) independence
D) personal safety
A global team member from Israel would be ________ to engage in social loafing as a
team member from Canada.
A) somewhat more likely
B) less likely
C) equally likely
D) much more likely
Teams composed of individuals from the same department or functional area and are
involved in efforts to improve work activities are called ________.
A) cross-functional teams
B) self-managed work teams
C) problem-solving teams
D) virtual teams
An organization that is composed predominantly of teams should reward employees
primarily for ________.
A) individual efforts
B) competitive efforts
C) being team leaders
D) cooperative efforts
Neural networks outperform expert systems in uncovering ________.
A) credit card fraud
B) false positives for pregnancy
C) potential credit card customers
D) credit problems in bank mortgages
The knowledge, skills, and abilities of team members are ________ factors that
contributes to team effectiveness.
A) context
B) work design
C) process
D) composition
Since all partners in a value chain benefit when value is added, partners ideally should
________.
A) collaborate closely
B) work independently of one another
C) be dependent only on their narrow local part of the chain
D) collaborate with every other part of the chain
Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
Which of the following types of managers is responsible for making organization-wide
decisions and establishing the plans and goals that affect the entire organization?
A) team leader
B) top manager
C) department head
D) project leader
A(n) ________ leader in path-goal theory often makes decisions collectively with
followers.
A) directive
B) participative
C) achievement-oriented
D) supportive
Cheaper by the Dozen is a book about this topic.
A) efficiency in bulk buying
B) life in a large family
C) the rise of Japanese manufacturing
D) the theory of pricing
In the selection process, there are ________ possible outcomes.
A) two
B) three
C) four
D) dozens of
In many value chains, an organization must have the ability to educate ________.
A) internal partners only
B) external partners only
C) only its own employees
D) both internal and external partners
This is the goal of employment planning.
A) selecting competent employees
B) obtaining competent employees with up-to-date skills
C) obtaining competent and high-performing employees
D) selecting high-performing employees only
Teams composed of individuals with skills that are highly complementary to one
another are called ________.
A) cross-functional teams
B) self-managed work teams
C) problem-solving teams
D) virtual teams
Which of the following represents the final stage in a firm’s value chain?
A) marketing
B) procurement
C) research and development
D) sales and service
Companies strive to drive down prices ________, among other strategies.
A) by centralizing manufacturing and procurement to a single source
B) by standardizing what they sell
C) by thwarting the growth of supranational institutions
D) by discouraging competition
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to determine what needs to
be done and by whom, and her understanding of the basic “management processes.”
Brenda’s ability to determine what needs to be done and by whom is evidence that she
excels at which management function?
A) planning
B) controlling
C) leading
D) organizing
Top managers, for the most part, focus on this type of planning.
A) operational
B) strategic
C) tactical
D) short term
This dimension of emotional intelligence allows people to sense and understand how
others are feeling.
A) self-awareness
B) self-management
C) empathy
D) social skills
The communication process begins with this.
A) a receiver
B) a message
C) a thought or purpose
D) an encoded message
Why is innovation a key component of a manager’s job in today’s business
environment?
A) Innovation keeps employees on their toes.
B) Innovation gives companies a “fresh” image without changing much real substance.
C) New approaches are always superior to old approaches.
D) Innovation efforts are needed in all types of organizations.
In its entirety, the value chain includes which of the following participants?
A) internal customers, external customers, and stakeholders
B) design, production, and customers
C) research and development, production, and distribution
D) suppliers, manufacturers, and customers
Since businesses have more power and resources than ordinary individuals, supporters
of social responsibility claim that businesses have ________.
A) a good reason to ignore the needs of ordinary individuals
B) no reason to act in a socially responsible way
C) more reason to act in a socially responsible way
D) less reason to act in a socially responsible way
Today, the basic management functions are considered to be ________.
A) planning, coordinating, leading, and monitoring
B) planning, organizing, leading, and motivating
C) commanding, organizing, leading, and decision making
D) planning, organizing, leading, and controlling
Which of the following did a Gallop poll find to be the most important variable in
employee productivity?
A) pay level
B) quality of the employee-supervisor relationship
C) quality of the workplace environment
D) the benefits that employees enjoyed