All of the following are examples of informational roles according to Mintzberg
EXCEPT ________.
A) entrepreneur
B) monitor
C) disseminator
D) spokesperson
An “accidental entrepreneur” is someone who became an entrepreneur because he or
she ________.
A) always had a dream to start a company
B) lost his or her job
C) identified a great opportunity
D) quit his or her job
________ is a situation in which a decision maker has incomplete information about
outcomes and does not have the ability to reasonably estimate outcomes that are not
known.
A) Certainty
B) Risk
C) Uncertainty
D) High certainty
We all have a vested interest in understanding the way organizations are managed
because ________.
A) we all stand to gain financially from organizational profits
B) we interact with organizations every day of our lives
C) we all depend on organizations for employment
D) organizations dictate every facet of our lives
Asch’s subjects were seen to give incorrect answers that they knew were incorrect in
________ of his studies.
A) about half
B) more than half
C) about 35 percent
D) about 90 percent
To avoid problems in their personal lives, entrepreneurs need to become excellent time
managers and ________.
A) treat all needs equally
B) prioritize what needs to be done
C) wait to see what needs can be ignored
D) handle all needs long before they are needed
This type of work team has authority to implement the changes it recommends.
A) empowered
B) cross-functional
C) problem solving
D) self-directed
Employees at a company protest a change that allows an automatic answering system to
answer phone inquiries, claiming that the company is becoming “depersonalized.” They
are most likely resisting change due to ________.
A) uncertainty
B) habit
C) conflicts with company goals
D) fear of losing status
A multinational corporation (MNC) ________.
A) is any organization that maintains operations in more than one country
B) is defined as a company that has its home base in the United States and various
operations overseas
C) includes any company that exports goods overseas
D) is defined as any company that has no home base
Technical skills might include ________.
A) excellent verbal skills
B) proficiency in computer programming
C) exceptional writing ability
D) decision-making ability
In equity theory, distributive justice is concerned with which of the following?
A) comparing one individual to an entire system
B) comparing output-to-input ratios among individuals
C) comparing output-to-input ratios among large groups
D) comparing fairness between different cultures
Listening to a singing performance on the radio allows a listener to perceive ________
forms of communication.
A) verbal, body language, and verbal intonation as
B) only verbal
C) only nonverbal
D) both verbal and nonverbal
Manufacturing organizations ________.
A) produce physical outputs
B) produce nonphysical outputs
C) require nonphysical inputs
D) require physical inputs
Almost all managerial tasks involve ________.
A) decision making
B) technical skills
C) long-term planning
D) superb political skills
Which of the following is an example of selection device reliability?
A) An applicant was given very different interview scores by five independent
interviewers.
B) An applicant was given the same interview score by five independent interviewers.
C) An applicant took a test a second time and her score improved markedly.
D) An applicant took a test once and scored higher than any other applicant.
Workers in a value chain management company need to be ready to ________ at any
time.
A) work in dangerous conditions
B) learn new job skills
C) compete with coworkers
D) lose their jobs
Proponents of the socioeconomic view of social responsibility believe that being
socially responsive is ________.
A) good for business
B) bad for business
C) neither good nor bad for business
D) bad for any business in a competitive market
In everyday use, the term attitude refers only to the ________ component of attitude.
A) cognitive
B) informational
C) behavioral
D) affective
The CEO of Cisco Systems likes to ________.
A) read emails from satisfied customers
B) listen to voice mails from satisfied customers
C) listen to voice mails from dissatisfied customers
D) argue with dissatisfied customers and try to convince them that they are wrong
Which company would be least likely to use videoconferencing for a meeting of its
designers and marketers?
A) a software company
B) a perfume company
C) a financial company
D) a publishing company
Organizational processes in value chain management organizations need to eliminate
________.
A) nonvalue-adding activities
B) demand forecasting
C) ties between customers and suppliers
D) organizational core competencies
What kind of a manager is Don likely to be?
A) first-line manager
B) CEO of a major corporation
C) low-level middle manager
D) plant manager
The key to any job in a successful value chain is that it ________.
A) is well defined and easy to carry out
B) best helps the chain create customer value
C) is maximally efficient
D) saves time and money
Supervisor is another name for which of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
Which of the following statements is true?
A) Power is a type of authority.
B) Authority and power are identical.
C) Authority is a type of power.
D) Power is determined by horizontal position in an organization.
Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
In general, employee empowerment ________ motivation in employees.
A) increases
B) slightly decreases
C) strongly decreases
D) has no effect on
The relocation of manufacturing and other value-chain activities to cost-effective
locations abroad is known as ________.
A) insourcing
B) cultural imperialism
C) contagion
D) offshoring
All of the following are true of an adjective rating scale for employee evaluation
EXCEPT ________.
A) provides the most thorough view of the employee
B) provides objective quantitative data that can be analyzed in a variety of ways
C) is not time-consuming
D) it lists performance factors
Which level of management would be more concerned with designing the overall
structure of an organization?
A) Middle management
B) Supervisory management
C) Top management
D) First line management
A participative leadership style works well with subordinates who ________.
A) have little faith in their own ability
B) are having work group conflicts
C) have an external locus of control
D) have an internal locus of control
Two companies that both sell fine timepieces combine. What are they doing?
A) diversifying, because they both sell the same products
B) integrating vertically, because they both sell the same products
C) integrating vertically in a backward direction, because they are sharing distribution
D) integrating horizontally, because they both sell similar products
The Perfect Manager (Scenario)
Brenda Kraft has proven herself to be an able manager. Her section has a high project
completion rate with the highest-quality product and the lowest defects in her division.
In addition, she accomplishes this with fewer full-time people than other managers.
Co-workers say that the secret of her success is in her ability to determine what needs to
be done and by whom, and her understanding of the basic “management processes.”
If Brenda accomplished her projects on time with high-quality results, but she took
more time than other managers in the process, you could say that as a manager she was
________.
A) efficient, but not effective
B) a leader, but not a top manager
C) project oriented, but not effective
D) effective, but not efficient
A manager would most likely be interested in employees’ attitudes about which of the
following?
A) family responsibility
B) personal responsibility
C) job satisfaction
D) past jobs
