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High cohesiveness combined with a strong alignment between group goals and
organizational goals typically results in this.
A) strong productivity increase
B) strong productivity decrease
C) small productivity decrease
D) no productivity change
Which of the following levels of management is associated with positions such as
executive vice president, chief operating officer, chief executive officer, and
chairperson of the board?
A) team leaders
B) middle managers
C) first-line managers
D) top managers
Which of the following is a visible aspect of an organization?
A) attitudes
B) interpersonal conflicts
C) intergroup conflicts
D) objectives
Which of the following is an organizational structure change?
A) the building of a new workshop
B) resentment of bosses by employees
C) a new way to package chocolate cake
D) changing who reports to whom
Factors that can influence the perceiver of a situation include ________.
A) temperature, time, location
B) attitudes, past experiences, expectations
C) size, shape, color
D) lighting, place, date
A politician whose ultimate goal is to get elected is planning campaign ads for TV. In
planning the ads, the politician is functioning at a ________ level.
A) strategic
B) long-term
C) tactical
D) directional
Recruitment is the process of ________.
A) hiring from outside the organization
B) locating, identifying, and attracting potential employees
C) assessing the national, international, and local labor market
D) hiring from inside the organization
The key to motivation, according to Maslow, is to identify ________.
A) higher-order needs first
B) a person's level in the needs hierarchy
C) lower-order needs last
D) a person's most important level in the needs hierarchy
If you are a person who prefers to focus on gut feelings when you make a decision, you
would probably score high on which aspect of the Myers-Briggs Type Indicator?
A) sensing rather than intuition
B) intuition rather than sensing
C) thinking rather than feeling
D) feeling rather than thinking
The JCM contends that ________ are required in meaningful work.
A) skill variety, task identity, and task significance
B) skill variety, autonomy, and feedback
C) task identity, autonomy, and feedback
D) task significance, autonomy, and feedback
Firms that are more successful at global competition display each of the following
qualities EXCEPT ________.
A) identifying foreign market opportunities aggressively
B) approaching internationalization from a reactive standpoint
C) actively pursuing partnerships with foreign firms
D) focusing intensively on building organizational capacities
Social responsiveness refers to the capacity of a firm to ________.
A) address some pressing public need
B) follow all government regulations
C) differentiate between right and wrong
D) be a role model for other organizations
About ________ of managers surveyed feel they do a good job of motivating their
employees.
A) one-quarter
B) one-half
C) a little over half
D) three-quarters
This is the dimension of trust that includes how honest a leader is.
A) integrity
B) openness
C) loyalty
D) competence
If a car buyer knows the inventory dealer price of the same car at different dealerships,
he or she is operating under what type of decision-making condition?
A) risk
B) uncertainty
C) certainty
D) factual
Managers in Germany and the United States would probably agree that the most
important factor for job performance is ________.
A) agreeableness
B) conscientiousness
C) social skills
D) emotional stability
The University of Iowa studies discussed all of the following leadership styles EXCEPT
________ leadership.
A) laissez-faire
B) democratic
C) benevolent
D) autocratic
Which pairing is correct?
A) high distinctiveness : internal cause of behavior
B) low distinctiveness : external cause of behavior
C) high consensus : external cause of behavior
D) low consistency : internal cause of behavior
The Retreat (Scenario)
The first-line managers of ELH Inc. were sent on a retreat to Silver Falls for their
inaugural strategic planning meeting. Few people knew each other, but their task was
clear: design a new performance appraisal system for subordinates that would be
effective and usable.
The first day, little was accomplished except for the jockeying to see who would be the
official leader. Finally, Jim seemed to wrangle control and helped provide the first real
direction for the group.
By the second day, the group seemed to begin working well. They spent the morning
determining group standards with respect to how they would make decisions within the
group and how to manage the idea-generation process.
On the third and fourth days, the managers got down to work and moved amazingly
quickly, with ideas flowing freely. By the end of the fourth day, they had a workable
system developed, and they felt satisfied. That night they all signed off on a new
document to be presented to the regional manager the next day. They all felt a twinge of
regret at having to break up the group and return to normal work life.
When the management group was determining standards and establishing how it would
make decisions, it was in the ________ stage of group development.
A) norming
B) storming
C) forming
D) adjourning
Generally, most people try to achieve ________ between their attitudes and their
behavior.
A) contrast
B) synergy
C) functionality
D) consistency
The requirement for value chain management that involves better product demand
forecasting information is ________.
A) leadership
B) organizational culture and attitudes
C) coordination and collaboration
D) organizational processes
The difference between male and female styles of communication exists ________.
A) in every culture
B) only in the United States
C) only in western cultures
D) only in Asian cultures
Networked communication capabilities include all of the following EXCEPT
________.
A) email
B) the grapevine
C) instant messaging
D) electronic data interchange
Which of the following is LEAST likely to be a decision criterion for a high-tech
bicycle buyer who cares primarily about performance?
A) warranty
B) gear mechanism
C) frame composition
D) brake assembly
What percentage of managers typically use intuitive decision making rather than formal
analysis to make decisions?
A) 95%
B) 75%
C) 50%
D) less than 10%
McClelland's need that has received the most attention and research is the ________.
A) need for achievement
B) need for power
C) need for recognition
D) need for affiliation
The board of directors of the Four Forks Generating Corporation is meeting to consider
the construction of a new electrical generation facility near the Four Forks River.
Director Appleton prefers a coal-burning plant because it promises to be the most
profitable alternative. Over the short term at least, a coal plant will be by far the least
expensive facility to build and operate. Coal is cheap and the considerable pollution
from the plant won't affect anything within hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest
city in the area. Nuclear power is cleaner than coal. Completely safeguarding the
community against accidents in the plant or the disposal of toxic waste could be very
expensive. However, Estrella has discovered that the job can be done much more
cheaply by cutting some corners–while still strictly following all laws–and creating
some additional risk for the community.
Director Jossleman supports the most expensive option of the three–she wants a wind
farm to be built along the banks of the river on top of a ridge. The wind turbines
produce absolutely no pollution and pose no threat to the community or the
environment. They are expensive to build and to operate at the current time because
they require elaborate back-up systems to function when the wind isn't blowing.
Director Jossleman is exhibiting which of the following social responsibility views?
A) socioeconomic view of social responsibility
B) classical view of social responsibility
C) social obligation
D) no social obligation
According to one study, about ________ of men and women were somewhat creative.
A) 1 percent
B) 10 percent
C) 30 percent
D) 60 percent
Which of the following is NOT a type of programmed decision?
A) systematic procedure
B) policy
C) brainstorm
D) rule
Mia, a manager at Best Buy, increases the order size for a product that the company
sells, which will ________.
A) increase both ordering costs and carrying costs
B) increase ordering costs and decrease carrying costs
C) decrease both ordering costs and carrying costs
D) decrease ordering costs and increase carrying costs
In traditional goal setting, as they work their way from top management to employees,
goals are likely to ________.
A) become more clear
B) be more rigorously followed
C) be unchanged
D) become more specific
Seeking the views of a diverse group of people can provide a decision maker with
________ on issues.
A) fresh perspectives
B) conventional wisdom
C) universal agreement
D) a foolproof way to get the perfect answer
When you stand at attention during the playing of the national anthem, you are
revealing which component of your attitude toward your country?
A) cognitive
B) affective
C) metacognitive
D) behavioral
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. Suppose the plant decides exclusively to make either the maximum
number of iPhone components or the maximum number of Droid phones. Which choice
will result in the greater profit?
Monthly Product
A) Making Droid units will result in $4000 more profit.
B) Making iPhone units will result in $250 more profit.
C) Making Droid units will result in $250 more profit.
D) Making iPhone units will result in $3750 more profit.
A company that looks for a niche in the market is following which strategy?
A) cost leadership
B) differentiation
C) focus
D) turnaround
