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To improve workplace diversity, a manager might ________.
A) advertise in ethnic newspapers and Internet sites
B) tighten his recruiting net
C) solicit referrals from existing employees
D) post a notice that states he is an equal opportunity employer
A mission statement includes identification of an organization's ________.
A) strengths and weaknesses
B) purpose and basic philosophy
C) assets and resources
D) resources and strengths
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department
will produce each week. On Monday, he informs his team that the schedule is going to
be difficult this week due to the increased number of output units. He goes on to tell
them that he is confident that they can fulfill the schedule because they are tough,
talented, and "when the going gets tough, they are the ones who get going." Each day
during the week, Joe checks the amount of output that the employees have completed
and the number of units that have been rejected.
When Joe decides the number of output units his team will be able to produce this
week, which management process is he performing?
A) controlling
B) leading
C) planning
D) organizing
If employment planning shows a large surplus of employees, management may want to
________.
A) recruit
B) downsize
C) expand
D) continue with current employment levels
After World War II, U.S. managers made the mistake of thinking that ________.
A) production problems were solved
B) marketing problems were solved
C) finance problems were solved
D) marketing problems were not solved
A manager with a Theory X view of human nature would ________.
A) be unlikely to allow workers to work independently
B) be likely to let workers coordinate their work
C) allow workers to monitor themselves
D) trust his or her workers
All of the following are threats to a sustainable, long-term competitive advantage
EXCEPT ________.
A) market stability
B) market instabilities and disturbances
C) evolution of the industry
D) new technology in the industry
One of the common characteristics of all organizations is ________ that define(s) rules,
regulations, and values of the organization.
A) a set of written bylaws
B) an explicit goal
C) a systematic structure
D) a stated purpose
Which of the following is NOT an example of a service organization?
A) a military force
B) a university
C) a lens maker
D) a hospital
Supervisor is another name for which of the following?
A) team leader
B) middle manager
C) first-line manager
D) top manager
Which of the following are NOT basic elements of organizational design?
A) work specialization, span of control
B) chain of command, line authority
C) centralization, decentralization
D) departmentalization, formalization
Which of the following did Taylor NOT find "appalling" in his study of workers in steel
companies?
A) Workers "took it easy" on the job.
B) Workers employed different techniques for the same job.
C) Workers would only attempt to perform a job if they were shown to have aptitude for
it.
D) Worker output was only about one-third of what was possible.
Some organizations erroneously feel that they ________ when they collaborate with a
variety of value chain partners.
A) lose control of their destiny
B) gain control of their destiny
C) change their destiny
D) control the destiny of other partners
Industrial Revolution factories needed accurate demand forecasts to avoid making
________ products.
A) too few
B) too many
C) too many or too few
D) too large or too small
Deming was a strong believer in keeping accurate statistics and advocated ________
goals.
A) strictly nonnumerical
B) strictly numerical
C) both numerical and nonnumerical
D) both numerical and statistical
In order for a value chain to function successfully, different partners in the chain must
________.
A) have trust in one another
B) compete with one another
C) distrust one another
D) like one another
Almost all managerial tasks involve ________.
A) decision making
B) technical skills
C) long-term planning
D) superb political skills
Which of the following is synonymous with work specialization?
A) division of labor
B) job discrimination
C) chain of command
D) job preference
Which of the following is NOT a common decision-making error or bias?
A) sunk costs
B) randomness
C) forest for the trees
D) overconfidence bias
________ helps people find better solutions to problems using innovative
problem-solving methods.
A) Planning
B) Creativity
C) Organization
D) Structure
In expectancy theory, a person may have the ability to reach a certain goal but lack
motivation because ________.
A) the goal is too easy
B) the goal is too hard
C) the person's desire to reach the goal is too strong
D) the person has no strong desire to reach the goal
Technological advances have contributed to manufacturing by ________.
A) promoting traditional lifestyles and values
B) reducing cross-border flow of factors of production
C) promoting nationalization
D) reducing production costs
Autonomy is a ________ factor that contributes to team effectiveness.
A) work design
B) context
C) process
D) composition
Service organizations ________.
A) produce physical and nonphysical outputs
B) produce physical outputs
C) require nonphysical inputs
D) produce nonphysical outputs
Jargon can be very useful for communication ________.
A) within a specialized, close-knit group
B) between people who speak different languages
C) outside of a specialized, close-knit group
D) between males and females
Mary Parker Follett felt that an organization functioned best when employees had a
strong sense of this.
A) individual independence
B) group ethic
C) autonomy
D) self-confidence
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
Michelle's evaluation of new technologies that can be used in the production processes
of her plant is an example of which type of management skill?
A) conceptual
B) communication
C) political
D) interpersonal
A candy manufacturer would increase both efficiency and effectiveness by making
________.
A) better candy at the same cost
B) better candy at a lower cost
C) the same candy at a lower cost
D) the same candy at the same cost
A company that is trying to be a leader in innovation within its industry would be most
likely to have this kind of structure.
A) mechanistic
B) organic
C) simple
D) functional
A new upgrade for a product is expected to increase demand by a factor of 4. If all other
factors remain equal, how is EOQ likely to change?
A) EOQ will double.
B) EOQ will increase by 50 percent.
C) EOQ will decrease by 50 percent.
D) EOQ will not change.
How agreeable or disagreeable team members are affects team performance, especially
when ________.
A) the team is diverse
B) the team is large
C) the team has only one disagreeable member
D) the team has more than one disagreeable member
The requirement for value chain management that is most closely associated with
defining and communicating expectations is ________.
A) coordination and collaboration
B) technology investment
C) organizational culture and attitudes
D) leadership
When a football coach makes the team run laps because it can't get a play right, he is
using which behavior-shaping method?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
Workers seem to reject a simple new manufacturing method that has been shown to
increase company sales because they say, "That is not the way we do things around
here." These workers are most likely to be resisting change due to which of the
following?
A) uncertainty
B) habit
C) conflicts with company goals
D) fear of the unknown
