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Which of the following would cause a well-run company to become highly leveraged?
A) when the money that the company can earn investing the money that it borrows is
equal to the cost of borrowing
B) when the money that the company can earn investing the money that it borrows is
significantly less than the cost of borrowing
C) when the money that the company can earn investing the money that it borrows is
significantly greater than the cost of borrowing
D) when the money that the company can earn investing the money that it borrows is
equal to more than half of the cost of borrowing
The best way for a hesitant entrepreneur to begin the process of employee
empowerment is to ________.
A) give employees complete decision-making power immediately
B) use participative decision making
C) let the employees decide how much decision-making power they will have
D) order employees to start making decisions
For a high-tech bicycle buyer, decision criteria would be determined by ________.
A) whatever most bike buyers recommend
B) expert ratings in bike magazines
C) technical specifications
D) personal preferences of the buyer
This section of a full business plan would include a description of the demographics of
the target market for the organization.
A) description of the business
B) financial data and projections
C) executive summary
D) analysis of opportunity
Understanding building codes would be considered a(n) ________ skill for a building
contractor.
A) interpersonal
B) technical
C) conceptual
D) political
Which of the following is NOT a characteristic of a small business?
A) has more formal managers than a large business
B) has about 200 employees
C) is not a "player" with impact within its industry
D) has a relatively small market share of its product
Early supporters of work specialization saw it as ________.
A) a reliable way to increase productivity
B) a good way to increase employee morale
C) a source of innovation
D) an immoral way to coerce workers into greater productivity
Which of the following functional areas has become an important strategic element for
companies such as Prada?
A) customer servicer
B) cost control and accounting
C) human resources
D) information technology
Research shows that a great deal of tension and difficulty arises in global teams due to
________.
A) groupthink
B) miscommunication
C) diversity
D) time zone differences
Identification of the organization's key personnel would be included in this section of a
full business plan.
A) analysis of the context
B) analysis of opportunity
C) description of the business
D) executive summary
As a business expansion director, Shana's goal is to scout potential locations for her
company's planned expansion to other countries. There are many options, some of
which include maintaining the business's head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
If Shana's company decides to open a new operation in Germany that has local
managers and is run locally but still exists under the umbrella of the home company, it
would be considered a ________.
A) national corporation
B) borderless organization
C) trade alliance
D) multidomestic corporation
The decision-making process consists of a series of eight steps that identify a problem
and work toward ultimately ________.
A) determining if there is a solution to the problem
B) solving the problem
C) making a plan to solve the problem
D) breaking down the problem into a series of steps
A typical organization can be characterized as ________.
A) a one-way system
B) a closed system
C) an open system
D) a virtual system
It is easier to see the transformation process at work in manufacturing organizations
than in service organizations because manufacturing organizations ________.
A) produce goods and services
B) turn inputs into outputs
C) turn inputs into physical and nonphysical products
D) produce physical goods
The "two-pizza" rule holds that work teams should ________.
A) include a homogeneous group of people who all like just one or two kinds of pizza
B) be small enough to be fed by two pizzas
C) have 16 people or 2 eight-slice pizzas
D) always have two alternatives when they make a decision
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
In an interview, Frances informs a candidate that the job is "absorbing" but its hours
will be "long and grueling." Frances is conducting this kind of interview.
A) role-playing
B) stress
C) behavioral
D) realistic job preview
When would be the best time to deliver "bad news" to your boss?
A) when you also have good news to deliver
B) on a day when the boss is not busy and can concentrate on how to respond to the
news
C) when you have no good news to deliver
D) on a day when the boss is very busy and has no time to concentrate on how to
respond to the news
Which of the following is NOT a typical attempt by management to provide flexibility
in the workplace?
A) benefits for part-time employees
B) on-site day care
C) telecommuting
D) job sharing
American Standard improved the quality of its value chain by getting rid of partners
who ________.
A) could not work on holidays
B) could not meet expectations
C) were not in the bath and kitchen business
D) were not suppliers
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Mexico and Japan, Jana noticed that it seemed easy to convince people to work
together for the good of the group. How would you characterize this trait?
A) collectivist
B) individualist
C) humane
D) assertive
The Hawthorne studies engineers found that brighter light levels in the factory
________ productivity.
A) dramatically increased
B) had no consistent effect on
C) decreased
D) slightly increased
A(n) ________ leader in path-goal theory does little but set challenging goals for
followers.
A) supportive
B) participative
C) achievement-oriented
D) directive
One advantage of group decision making is that it usually provides ________ than
individual decision making.
A) faster decisions
B) more ethical decisions
C) less confusion
D) more information
Which type of team is rarely given the authority to unilaterally implement any of its
suggested actions?
A) cross-functional
B) problem-solving
C) self-managed
D) virtual
The Patient Protection and Affordable Care Act is an example of which of the following
forms of environmental change?
A) internal
B) technology
C) government laws and regulations
D) labor markets
Which of the following is NOT an example of a service organization?
A) a military force
B) a university
C) a lens maker
D) a hospital
Which term refers to an organization's capital, workers, and patents?
A) resources
B) capabilities
C) abilities
D) core competencies
Which of the following is most closely associated with the work of W. Edwards
Deming?
A) total quality management
B) the Hawthorne studies
C) the general administrative theory
D) the human relations movement
In path-goal theory, a directive leadership style works well in a situation in which tasks
are ________.
A) straightforward and unambiguous
B) ambiguous and stressful
C) highly structured
D) clearly defined
Managers in the United States today see this as the path to establishing and maintaining
global leadership.
A) reducing costs
B) increasing production
C) operations management
D) scientific management
