Organizational change can be any alteration in an organization’s people, structure, or
technology.
The Internet has increased the cost of transmitting voices, data, and images.
Organizations are not legally required to provide benefits of any type for employees.
Adam Smith’s Wealth of Nations was published 100 years before the Declaration of
Independence of the United States in 1776.
The political skills of a manager consist mainly of the ability to understand the
workings of government and to present information effectively to others in the form of
political speechmaking.
The goal of value chain management is to meet, but never to exceed, the needs and
desires of customers.
Advertisements have been shown to be the most effective method for identifying the
best applicants for jobs.
Countries that liberalize international trade and investment enjoy faster per-capita
economic growth.
With choice S1, a manager sees gains of $10 million and $6 million. With choice S2, a
manager sees gains of $12 million and $8 million. Only a pessimistic manager would
choose S1.
Woodward and more recent studies have concluded that mass production worked best
with an organic organizational structure.
The Hawthorne studies suggested that groups could influence the productivity of an
individual.
The most important environmental force that affects HRM is the legal environment.
Important goals of job orientation are to reduce anxiety and to familiarize the recruit
with the job and the organization.
The job characteristics model, or JCM, holds that the three core job dimensions–skill
variety, task identity, and task significance–combine to give work true meaning.
Ongoing changes like software updates are not considered changes in technology
because they are changes that are planned and expected.
An effective team leader is often more of a coach than a manager.
Companies strive to decrease their costs and reduce their selling prices through
economies of scale and standardization of finished products, among other possibilities.
The first step in managing a downturn in an entrepreneurial business is to recognize that
things are not going well.
An executive summary is the most complete kind of business plan.
The original ideas about organizational design formulated by Fayol and Weber are now
largely obsolete.
Deciding who will be assigned to which job is a part of the leading function of
management.
Value in value chain management is driven mainly by middle management, while top
management is responsible for goals and strategy.
When inputs are turned into goods and services, value is created.
The most important pre-twentieth century development in management was the
________.
A) Industrial Revolution
B) personal computer
C) building of the Brooklyn Bridge
D) American Revolution
When a design team is having problems getting its new simulation software to work
correctly, the team leader takes on this role.
A) coach
B) troubleshooter
C) liaison
D) conflict manager
The size and scope of Industrial Revolution factories made such things as ________
necessary for companies.
A) materials
B) hierarchical organization
C) supplies
D) revenues and costs
A laptop computer company is a ________ organization because its product is
________.
A) service; electronic
B) manufacturing; electronic
C) service; a computer
D) manufacturing; a computer
Today, Lewin’s “calm waters” metaphor is increasingly thought to be ________.
A) illogical
B) an apt description of the current situation
C) a blueprint for the future
D) obsolete
________ are filed with the EEOC each year.
A) More sexual harassment complaints from males than females
B) More sexual harassment complaints from females than males
C) About an equal number of sexual harassment complaints from males and females
D) Almost no sexual harassment complaints from males
The requirement for value chain management that is most closely associated with
learning on the job is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) organizational processes
A key to dealing with stress is to recognize that all stress ________.
A) leads to dysfunctional work behavior
B) can be eliminated from an employee’s life
C) cannot be eliminated from an employee’s life
D) originates on the job
To gain a sustainable competitive advantage, a pharmaceutical company might
________.
A) market aggressively
B) set high prices for its products
C) secure exclusive rights to produce a drug
D) produce as many generic drugs as possible
Which fact best illustrates how disruptive email can be?
A) Almost two-thirds of executives say that they sent out more emails than ever during
the past year.
B) Thirty-seven percent of employees say that they received more emails than ever
during the past year from executives.
C) Almost half of wi-fi users claim to get antsy if they need to wait an hour before
checking their email.
D) It takes 64 seconds for a person to regain his or her train of thought following an
email interruption.
Above all, jobs and job design in a value chain management company must be
________.
A) flexible
B) high paying
C) strictly defined and not likely to change
D) completely undefined
When an auto executive fails to notice an important demographics report in her
overstuffed inbox before going to a meeting, she is likely to be suffering from this.
A) information overload
B) emotion
C) filtering
D) gender
Potential stress can become actual stress when the outcome of an event is uncertain and
________.
A) not important to the individual
B) hard for the individual to understand
C) occurs on a regular basis
D) important to the individual
Organizational orientation informs a new employee about ________.
A) his or her responsibilities for the job
B) the history and philosophy of the organization
C) what expectations he or she has about the job are unrealistic
D) how their manager will evaluate the employee on the job
When Joe tells the employees that he is sure they can fulfill the schedule because they
are the ones “who get going when the going gets tough,” he is performing which
management process?
A) controlling
B) leading
C) planning
D) organizing
Formal groups ________.
A) meet at a regular time and place
B) are defined by an organization’s structure
C) include people who share a common interest
D) include people who eat lunch together each day
On eBay, brand-new red espresso machines routinely sell for $50 more than identical
white machines. What can you conclude?
A) The color white has no value.
B) The color red has value.
C) Color has no value since it does not add to the function of the machine.
D) There is something different about the red machines.
Top managers in an organization tend to ________.
A) make programmed decisions
B) solve structured problems
C) make nonprogrammed decisions
D) solve well-defined problems
Functional departmentalization groups jobs by ________.
A) tasks they perform
B) territories they serve
C) products or services they manufacture or produce
D) type of customer they serve
An individual who wants to buy a home in a neighborhood with a low crime rate is
satisfying which need?
A) esteem
B) safety
C) physiological
D) self-actualization
Which of the following is a contingency variable?
A) how successful an organization is
B) how large an organization is
C) how well known an organization is
D) how well managed an organization is
After World War II, U.S. managers made the mistake of thinking that ________.
A) production problems were solved
B) marketing problems were solved
C) finance problems were solved
D) marketing problems were not solved
In organizations such as Saint-Gobain Performance Plastics, ________ are brought
together to work on the company’s premises.
A) customers and company employees
B) current and retired employees
C) competitors and customers
D) customers and suppliers
Which of the following is NOT assumed in a rational decision?
A) a clear and specific goal
B) a clear and unambiguous problem
C) most alternatives and consequences are known
D) value is maximized
Which of the following is an example of a structural organizational change?
A) changing employee attitudes
B) changing work practices
C) purchasing new work equipment
D) changing managerial span of control
In evaluating quality, the performance of a product is measured in ________.
A) how the product looks and feels
B) how well the product operates
C) how long it takes the product’s operation to deteriorate
D) what special characteristics a product has
A candy manufacturer would increase both efficiency and effectiveness by making
________.
A) better candy at the same cost
B) better candy at a lower cost
C) the same candy at a lower cost
D) the same candy at the same cost
Of all the emotions that affect a workplace, Deming felt that ________ was most
important for increasing productivity.
A) making workers fear failure
B) eliminating fear
C) making employees happy
D) eliminating anger
Which of the following describes the effect of flexible work arrangements on
employees?
A) increased job satisfaction
B) a drastic decrease in job satisfaction
C) a small decrease in job satisfaction
D) a sharp increase in job satisfaction
The decision tree shows the profit outcomes for a toy store in a strong and a weak
economy for next year. What is the expected value of the store’s profit in a strong
economy?
A) $10,500
B) $15,000
C) $16,000
D) $30,000
In formal planning, ________.
A) specific goals covering a period of years are defined
B) to maximize flexibility, specific goals are never spelled out
C) very broad general goals are developed
D) goals may be written or unwritten
How would the individual ranking method rank a group of 30 employees?
A) All 30 employees would be given a letter grade from A to F.
B) Employees would be ranked in quintiles, e.g., the top fifth, the second fifth, and so
on.
C) Employees would be ranked against one another in pairs.
D) Each employee would be ranked by number from 1 to 30.
While ________ can reach the greatest number of applicants for a job, many of those
candidates may be unqualified for the job itself.
A) an internal search
B) advertising
C) a temporary help service
D) school placement
What kind of departmentalization would be in place in a government agency in which
there are separate departments that provide services for employers, employed workers,
unemployed workers, and the disabled?
A) product
B) geographic
C) outcome
D) customer
