Archives: Quiz

The factors that comprise an individualistic organization culture are a blend of ____________ elements. a. mechanical b. mutually exclusive c. independent d. unique When McDonald’s found sales growth slowing in the U.S., it started expanding its operation into foreign countries. […]

A manager formally assigned as department head possesses organization ____________ power. a. referent b. legitimate c. charismatic d. expert Decision points and competitive moves are elements of ____________. a. a decision tree b. a simulation c. the Delphi technique d. […]

Development techniques include: a. job rotation b. professional seminars c. paying for formal education d. all of the above In facilities layout, when all of the equipment or machines that perform a similar task or function are located together, it […]

When an organization downsizes, this is referred to as shrinking: a. the size of the company. b. the amount of expenditures a company has. c. the number of employees. d. the number of employees and the size of the company. […]

Which of the following is not one of the activities involved in the career planning process? a. performing a self-assessment b. identifying opportunities c. limiting your focus to short-term goals d. matching skills to career-related activities Computer operating systems are […]

Fiedler’s model of management that suggests a manager should choose task or employee focus according to the interaction of situational variables is the: a. path-goal theory. b. life-cycle theory. c. free-rein theory. d. contingency theory. Which of the following structural […]

The organization’s ________ resources used to carry out the activities are the most visible and complex of all the shaping factors of a culture. a. technical b. intangible c. tangible d. administrative The basic problem facing any business in its […]

A disciplined approach to solving quality problems before the design phase of a product is called: a. benchmark. b. a production standard. c. systems approach. d. quality function deployment. Herzberg’s maintenance factors are the ____________ context of the job and […]

Which of the following is the top computer use for employed persons 25 and over? a. spreadsheets. b. Internet. c. word processing. d. scheduling. It is said that form follows function. However, regarding the contingency factors approach to organizational design, […]

The initial step of the control process is ____________. a. measuring performance b. establishing standards c. comparing performance to standards d. taking corrective action Computers and the Internet make the process of __________ easier. a. decision making b. gathering intelligence […]

Match the options below with the correct phrases: a. direct authority between managers and subordinates b. an obligation to accomplish assigned tasks c. a graphic illustration of the formal positions and functional work areas of the company d. the authority […]

The “ultimate” alternative for decision making is a course of action that ____________. a. provides various opportunities b. lowers the degree of risk c. eliminates all problems and maximizes opportunities d. maximizes the alternatives A feedforward control technique that helps […]

The autocratic style of leadership primarily focuses upon the ____________. a. situation b. leader c. group d. decision-making process The percentage of an organization’s work force not at work on any given day is ____________. a. turnover b. absenteeism c. […]

The characteristics of effective teams include the following except: a. they are committed to and involved in clear, shared goals. b. they trust each other. c. they are flexible. d. they focus on symptoms, not causes, when problems occur. The […]

As an analogy, organizational design is similar to assembling a jigsaw puzzle ____________. a. without a picture or sample to work from b. by a group of disagreeing people c. without all the pieces required d. with a picture or […]

Mentoring is a relatively new idea. Bold, discontinuous advances that bring about dramatic transformations in organizational strategies and structure is called: a. revolutionary change. b. decentralization. c. evolutionary change. d. conflict. Answer: A Controls can generate: a. antagonism. b. creativity. […]

Corporate assets such as land, buildings, and heavy equipment are itemized with ____________ budgets. a. cash b. profit c. revenue d. capital expenditures The products that have completed the entire production process but have not yet been sold are identified […]

A company’s ____________ includes its mission, vision, and core values. a. supplies b. internal environment c. external environment d. mission The primary explanation of human behavior, according to the expectancy theory, is based upon: a. anticipation. b. uncertainty. c. risk. […]

The type of work activity that draws heavily on the leadership abilities of top managers is the implementation of: a. operating plans. b. production schedules. c. strategic planning. d. PERT diagrams. Managers are using ____________ reinforcement when they choose to […]

Programs and budgets are which type of operational plan? a. single-use b. standing c. continuous, ongoing d. occupational During this century, several studies regarding leadership traits have proven that: a. leadership traits are universal. b. leadership and management are the […]

Leadership styles are made up of both perceived approaches and: a. behaviors. b. rights. c. privileges. d. rewards. The initial work for developing a human resource plan is to conduct a ____________. a. job description b. job enrichment c. job […]

Brainstorming allows for and encourages group members to address ____________. a. alternatives b. decisions c. evaluations d. criticisms Leadership skills are mainly comprised of: a. norms and abilities. b. positives and negatives. c. personalities and expressions. d. competencies and capabilities. […]

Which of the following is not one of the types of approaches to personal decision making? a. rational b. logical c. predisposed d. disposed All of the following are elements of the staffing process except: a. human resource planning. b. […]

A continuous, accusatory reference by employees toward management such as “they did it” would typify which source of resistance to change? a. selective perception b. loss of power and control c. loss of security d. fear of economic loss Quality […]

Moving or shifting employees from one specific job to another is called job: a. redesign b. enrichment c. rotation d. enlargement Managers develop potential alternatives or solutions in order to ____________. a. neutralize the problem b. satisfy the employees c. […]

“I’ll get back to you and respond to your written requests” is an example of: a. diction. b. listening. c. feedback. d. semantics. Commitment to productivity and quality improvements means changes in __________. a. approaches b. methods c. approaches and […]

Which of the following is true regarding span of control? a. The “ideal” span of control is five to eight persons. b. There is no “ideal” span of control. c. The proper span is never more than 15 persons. d. […]

Within any market, the product to meet or beat in terms of design, manufacture, performance, and service is called a(n) __________. a. accolade b. benchmark c. classic d. dark house The specialized or technical language that develops in trades, professions, […]

Which one of the following is not a characteristic of work teams? a. They are composed of multiskilled workers. b. They perform tasks previously done by members in a functional department. c. They are typically large. d. They assume responsibility […]

The process through which people and organizations accomplish objectives is: a. coordination. b. planning. c. communication. d. organizing. Jason is an American manager who has been sent to work at an oil drilling facility in the Middle East. He has […]

A manager who makes a decision and then announces it to the group is using __________ leadership style. a. participative b. autocratic c. democratic d. delegative Recent trends in supplier practices continue to emerge to include the following except: a. […]

Behavioral-oriented theories about why people choose a particular behavior to satisfy their needs include the following except: a. expectancy theory. b. reinforcement theory. c. equity theory. d. process theory. A decision-making technique that requires questions to be asked and answered […]

All planning is based on assumptions and: a. strategic controls. b. leadership expectations. c. forecasts. d. organization restructuring. Spoken or written words are ____________ mediums. a. unaccomplished b. nonverbal c. face-to-face d. verbal Answer: D Which of the following describes […]

The process of collecting information about the external environment to identify and analyze trends is called: a. environmental scanning. b. production scanning. c. the systems approach. d. processing. An organizational system is comprised of all the following except: a. science. […]

When conditions change, ____________ managers change from one leadership style to another more appropriate style. a. indecisive b. effective c. incompetent d. flighty Which of the following is NOT true about the Hawthorne studies? a. workers pressure coworkers to keep […]

Price wars by major petroleum companies, as well as various airlines, are known as ____________ environmental sources of change. a. price fighting b. external c. price fixing d. internal A return look of disdain without comment from an unhappy person […]

Autocratic, participative, and free-rein are ____________ of leadership. a. traits b. roles c. styles d. skills Which of the following individuals is known as the Father of Scientific Management? a. Frederick Taylor b. Mary Parker Follett c. Edwards Deming d. […]

Tariffs are taxes placed on goods in order to make them more expensive and less competitive. A tariff is one aspect of which type of environment that a multinational firm needs to consider when conducting business internationally? a. the political […]

The potential problem areas associated with the informal organization include the following except: a. develops pressure for conformity. b. supports a strong philosophy of management. c. creates conflict. d. resists change. Which of the following is not a typical departmentalization […]

A major disadvantage to network organizational structures is that management ____________. a. loses profits b. stays committed to in-house functions c. increases overhead d. surrenders control The Federal Bureau of Investigation (FBI) is a reflection of the __________ school of […]

Chris Argyris, management author, states that mature individuals are ____________. a. passive b. dependent c. unaware d. independent The ____________ concept of organizational systems affects and is affected by various and constantly changing forces. a. closed b. open c. practical […]

When sports coaches listen to players’ suggestions and feedback during game intermissions, they are using ____________ leadership. a. free-rein b. general c. absolute d. participative If you are both good with the task and good with people, you might have […]

____________ organizations often grow to be very large but, ____________ remain small and focused on personal relationships. a. international, local b. formal, informal c. production, service d. centralized, decentralized Some of the most common tools of operations management include the […]

The independent variable is the disease under study, and the dependent variable is the risk factor or characteristic under study. ____________________ is an example of variable costs. Answer:Materials, Supplies The current ratio is a measurement of performance for evaluating the […]

The accounting rate of return takes into consideration the time value of money and when inflows are received. QR code technology allows for all kinds of documents to contain a QR code and be able to be read without a […]

When the chairman of the Health Record Committee writes to the HIM director about the quality of the monthly incomplete and delinquent medical record reports, he is providing the HIM director _______________. A legal document requiring someone to come before […]

Health information can be admitted to a court proceeding as a business record. Health informatics and health information management professionals are challenged to understand, lead, and manage transition from paper records to hybrid records to a full electronic health record […]

Public health focuses on what society can do to assure healthy conditions for its citizens and concentrates on populations, not individuals. Referring to the information above, what was the LOS for Mr. States’ first admission? Answer:10 days[/cpmembership] The medical staff […]

The principle of “employment at will” protects the employee from termination without just cause. Name three key diagnostic or treatment devices that are not yet necessarily part of an organization’s electronic health record system. Answer:Can include any three of the […]

What does it mean to say that a cost is direct? When an application is performed using both the old and new computer system for a period, it is called ________________________________________. Answer: parallel processing Successful selection and implementation of electronic […]