As an analogy, organizational design is similar to assembling a jigsaw puzzle
____________.
a. without a picture or sample to work from
b. by a group of disagreeing people
c. without all the pieces required
d. with a picture or sample to work from
In the informal group, workers’ behavior differs from what managers may have
expected based on the following except:
a. contingency plans.
b. relationships.
c. procedures.
d. rules.
A formalized, written set of organizational ideas result in the corporate ____________.
a. philosophy
b. motto
c. mission statement
d. rules manual
Group activities and responsibilities in departments based on the needs of specific
groups is called:
a. product structure.
b. functional departmentalization.
c. customer departmentalization.
d. geographic structure.
Based on McClelland’s theory, managers should work to identify and encourage the
development of their ____________.
a. high achievers
b. power motivated
c. low achievers with high potential
d. high potential employees
A collection of computerized data that may have privileged access is called a
____________.
a. managers manual
b. IS base
c. database
d. data collection
The study and understanding of motivation attempts to answer the “____________”
questions regarding human behavior.
a. why
b. what
c. who
d. when
The difference between programmed and nonprogrammed decisions is:
a. programmed decisions are often unpredictable, while nonprogrammed decisions can
easily be predicted.
b. nonprogrammed decision are usually more detrimental to the company.
c. programmed decisions are usually predictable, while nonprogrammed decisions are
unique.
d. none of the answers are correct.
The staffing function “ultimately” strives to ____________.
a. honor the EEOC laws
b. protect people’s rights
c. support affirmative action policies
d. assist all employees in gaining job satisfaction
Match the options below with the correct phrases:
a. the electronic linking of two or more computers
b. software that stores the knowledge of a group of authorities for access by nonexperts
faced with the need to make topic-related decisions
c. a formal collection of processes designed to serve the specific information needs of
all decision makers
d. allows groups focusing on a problem to interact with one another
e. top-level management uses this system to forecast and plan
f. a computer procedure in which data are collected over time and entered into
databases according to prescribed policies and procedures
g. a complex set of instructions that manage the operation of a computer and its
application programs
h. useful data
i. manual and electronic means for creating and handling intellectual capital
j. collection of technologies to operate offices efficiently
k. merging of a company€s human and technical knowledge assets
l. data expressed as a string of 0€s and 1€s
m. data are collected over time and entered into databases
n. integrates multiple data sources and ties together the processes
o. enables an organizaiton to share intellectual capital
1>executive information system (EIS) 2>expert system 3>group decision support
system (GDSS) 4>. information 5>information technology 6>management information
system (MIS) 7>networking 8>operating system 9>transactional processing system
10>batch processing 11>digital 12>enterprise resource planning system 13>information
system 14>knowledge management 15>. office automation system
The chief executive officer (CEO) and his, her or their immediate subordinates, usually
called vice presidents, are usually referred to as:
a. middle management.
b. top management.
c. board of directors.
d. stockholders.
Which of the following is not an important contributing factor of successful
brainstorming?
a. no interruptions
b. feeling of freedom of expression
c. no idea is too outlandish
d. groupthink
At universities and hospitals, TQM is known as:
a. leadership through quality.
b. total quality control.
c. continuous quality improvement.
d. managing total quality.
A unit within an organization that is based on the shared values, norms, and beliefs of
its members is a(n):
a. organization.
b. department.
c. division.
d. subculture.
An organization’s indirectly interactive forces are less remote and generally beyond the
ability of managers to control or influence to any great extent.
Cohesiveness and success build on each other.
Each financial activity requires specific, relevant control techniques.
Successful leaders have a common set of leadership traits.
The equity theory is based solely on employee salary.
There are two types of organizational authority: formal and informal.
Managerial successes can be directly tied to successful communication.
The function of staffing actually starts with planning.
Historically, product and service design has been acknowledged as part of operations
management.